Novotel Surfers Paradise 4 stars

Customer review rating (ALL Rating) 4.1/5 4,498 reviews

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Novotel Surfers Paradise - Image 1
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Cnr of Surfers Paradise Blvd, and Hanlan Street, 4217 SURFERS PARADISE, Australia

Description

Hotel extras

  • Bronze winner in the Deluxe Accommodation category for the 2019 Queensland Tourism Awards

  • Located in the heart of Surfers Paradise, 150m from the beach

  • All Surfers Paradise accommodation rooms have balconies & beautiful ocean or hinterland views

  • Swimming pool, spa, gym, and BBQ facilities

  • Versatile meeting and events venues-wedding ceremony and reception venues available

Our accommodation(s)

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Hotel location

Novotel Surfers Paradise

Cnr of Surfers Paradise Blvd, and Hanlan Street
4217 SURFERS PARADISE
Australia

GPS:-28.0029127, 153.4286896999

Telephone
Fax +61 7 5592 0026

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BLVD Café & Bar

Non contractual photo

Enjoy all day dining from breakfast to dinner and delicious food & beverage items all day in-between.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  4,498 reviews

TripAdvisor Rating  3.5/5  1,375 reviews

Emotionless hospitality.

TripAdvisor rating 1.0/5

aditya07 Families - TripAdvisor review

We booked through Luxury Escapes for 5 nights from the 22nd to the 27th April and left after three days. Unfortunately, on the second day we heard the dreaded news of the passing of my father in law. Here i was managing my inconsolable wife in the middle of the water park and trying to book our tickets back to Adelaide and onwards to overseas. Upon our return to the hotel i explained our situation to the Front desk and the lady asked us to contact LE and assured that she was updating notes in my reservation and that they should be able to consider our routed request through LE on compassionate grounds. We heard nothing from either LE or the hotel and my wife managed to get in touch with the Reservations Manager over the phone, who by far is not fit to be in hospitality. Not only did she respond coldly to our situation but showed zero empathy and emotion and plainly said she will make her decision after she hears from LE. I have been in hospitality for a while and have been managing the Front Office operations of 3 city hotels in Adelaide, and ensure all similar situations of bereavement are met with compassion and with the maximum caution. This is what separates a robotic hospitality from a human touch. I understand the hotel has the right to throw the rule book at our face, which they did by declining a credit/ refund for the two nights we did not stay, but i am sure they could have dealt with this differently by both managing the business and taking care of a guest who was grieving due to the loss of a family member, after all this is what my experience in hospitality has taught me. A stony, bland response approach by the Reservations Manager is the reason of my negative review of the hotel and our experience. Needless to say, i will not be an advocate of the property. PS: Camilla at the Front desk who checked us in and the entire Bell Desk team were very helpful.

Great location. Comfortable stay

Customer review rating 4.5/5

Katie Couples - Confirmed reviews ALL

Great location and awesome views from our room. Very comfortable and clean hotel.

Fantastic location with welcoming staff

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Fantastic rooms, clean and comfortable. Staff are extremely accommodating and go above and beyond to please. Highly recommended for any Gold Coast stay.

Good location

Customer review rating 4.0/5

Jackie W. Couples - Confirmed reviews ALL

Stayed 3 nights at the Novotel, good location easy walk to the beach, team stop and shops

Service with a smile

Customer review rating 5.0/5

Chris Q. Business - Confirmed reviews ALL

The Staff are all so friendly on all levels.

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Other web-users rate our hotel

  • 2,831 reviews 9.2/10 Location
  • 4,028 reviews 6.3/10 Room
  • 2,974 reviews 7.7/10 Service
  • 140 reviews 3.7/10 WiFi
  • 1,627 reviews 5.3/10 Comfort
  • 1,460 reviews 4.8/10 Cleanliness
  • 1,204 reviews 4.6/10 Amenities
  • 992 reviews 7.4/10 Breakfast

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All our hotels in Surfers Paradise

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.