Fairmont Kea Lani - Maui 5 stars

Customer review rating (ALL Rating) 4.7/5 1,210 reviews

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Fairmont Kea Lani - Maui - Image 1
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Fairmont Kea Lani - Maui - Image 4
4100 Wailea Alanui Drive, 96753 MAUI, United States

Description

Hotel extras

  • Rejuvenate your mind, body and spirit at Fairmont Kea Lani's award-winning spa.

  • Immerse yourself in Hawaiian culture within Hale Kukuna.

  • Indulge in the finest cocktail craftsmanship served with an ocean view at Pilina.

  • Signature restaurant, Kō, serving island-inspired cuisine.

  • Soak up the sun from any of our three main swimming pools.

Our accommodation(s)

Hotel location

Fairmont Kea Lani - Maui

4100 Wailea Alanui Drive
96753 MAUI
United States

GPS:20.675896, -156.440422

Telephone
Fax +1 808-875-1200

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,210 reviews

TripAdvisor Rating  4.5/5  6,150 reviews

Certificate of excellence 2024

Solid but not special resort

TripAdvisor rating 4.0/5

CarGuyTraveler TripAdvisor review

The newly renovated resort is very nice. The rooms are a bit dark (dark woods/colors) but nicely decorated and feel brand new. We were disappointed that we were assigned a room on the side of the resort, far from the beach and with barely a "sliver" view of the ocean (we were confirmed for an upgrade from a partial ocean view room to an ocean view room). The view from the room was marginal at best - nothing special - mainly a small green space and the road that the maintenance team at the resort used frequently to drive to the dumpster that we could also see. We told the reservation agent that we were celebrating our 30th anniversary and my husband's 60th birthday, had never been to Maui and really wanted a special view room. I do have to say that although this was a big disappointment for us, the rest of our stay was an 8/10. Staff were very friendly (not as refined as at the Four Seasons where we ate several times) - but very accommodating and friendly. The pool areas and grounds were well maintained and manicured. The beach was nicely maintained. We appreciated the self-park option so that we didn't have to wait for valet parkers to get our car every time we wanted to leave the resort to eat or shop. The fitness center could have been bigger given the size of the resort - but the views were nice and the equipment was relatively new. If you're looking for a solid (but not stellar) Maui resort with very large rooms (small suites) in an excellent location and that was newly renovated, the Fairmont is a good choice. If you want something extra special, head north to the Four Seasons or further north to the Ritz.

Renovated to perfection

Customer review rating 5.0/5

Karen B. Couples - Confirmed reviews ALL

This was our 3 year delayed trip (Covid, then Lahaina Fire) IN 2020 it was to be our 50th Anniversary Trip Celebration. Finally made it. Married 53 years now. Initially we wanted to stay the entire 14 days at Kei Lai, but price increases have forced us to do a VRBO first, and the last 5 days at Fairmont. In the past we have done 10 days at Fairmont Kei Lani. The lobby transformation was incredible, an we noticed staff a bit more friendly than in the past. We have previously stayed in rooms 522, 301, 606, 404, 301, 354, 504 and probably a couple others but our stay in 610 was lovely-still got to see some of the sunset with a great view of the Ocean. We had poolside drinks and ate at the pool side restaurant and did happy hour at Ko. I wish I could figure out how I could stay at Kei Lani for more days.... Always relaxing, always a beautiful view and I like the space the suite offers. The Hawaiian culture addition was really nice.

Aloha, Thank you for sharing your recent experience at Fairmont Kea Lani. We are honored that you chose to celebrate your 50th Anniversary Trip with us, albeit delayed due to unforeseen circumstances. It's delightful to hear that you enjoyed the newly renovated lobby and appreciated the warm hospitality of our staff. We are thrilled that you found your stay in Room 610 lovely, with its ocean view and beautiful sunset. We're glad you had the opportunity to indulge in poolside drinks, dining at the poolside restaurant, and experiencing happy hour at Ko. Your feedback regarding our Hawaiian culture addition, housekeeping service, and the excellent service provided by Tara is greatly appreciated. We will ensure that your kind words are shared with our team. We understand your sentiments about the pricing at AMA for lunch, and we will take this into consideration for future improvements. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another relaxing and enjoyable stay in the future. Mahalo nui loa, Cameron - Guest Experience Manager

Perfectly relaxing stay

Customer review rating 5.0/5

Dean H. Couples - Confirmed reviews ALL

We were there for 5 nights of relaxation. We loved the newly renovated lobby and the rooms were in beautiful order. The new cultural center was a wonderful addition where we were able to participate in the language class and meeting with the resident artist, Dale. Just beautiful pieces of work

Aloha, Thank you for taking the time to share your recent experience at Fairmont Kea Lani. We are thrilled to hear that you had a perfectly relaxing stay with us as a couple. It brings us great joy to know that you enjoyed our newly renovated lobby and found the rooms to be in beautiful order. We are delighted that you had the opportunity to visit our new cultural center and participate in the language class and meeting with our resident artist, Dale. We will be sure to pass along your compliments to Dale and our cultural team. We are grateful for your loyalty as a classic member of the All Accor loyalty program, and we hope to have the pleasure of welcoming you back for another memorable stay in the near future. Mahalo nui loa, Cameron - Guest Experience Manager

Fairmont quality

Customer review rating 4.5/5

Mikhal Couples - Confirmed reviews ALL

We left another 5 star hotel on a different island due to having a poor experience. We knew we could trust Fairmont and didn’t hesitate to book without doing any research. The newly renovated rooms are spacious and ultra clean. The service is fantastic and everyone is very friendly and helpful. Beach is short walk away. Amenities are plentiful (and convenient, like the Malama Market) but the only short coming is the gym. It’s on the smaller side and lacking some equipment that I’ve found other Fairmont to have. Overall, it’s a fantastic hotel and we would 100% stay again.

Aloha, Thank you for taking the time to share your recent experience at Fairmont Kea Lani. We are honored to have had the opportunity to host your stay, especially knowing that you trusted us without hesitation. We are thrilled to hear that you found our newly renovated rooms spacious and ultra-clean, and that our staff provided fantastic service throughout your stay. Your feedback about the gym is appreciated, and we will certainly take it into consideration for future improvements. We apologize for any confusion upon your arrival, and we will work to ensure that our greeting process is more seamless in the future. It's wonderful to know that cleanliness is a standout feature of your experience with us. We take great pride in maintaining high standards of cleanliness and hygiene throughout the resort. We apologize if there was a lack of recognition or special treatment as a Platinum member. Your feedback is invaluable to us, and we will use it to improve our guest recognition program. Thank you again for choosing to stay with us, and we look forward to welcoming you back for another fantastic stay in the future. Mahalo nui loa, Cameron - Guest Experience Manager

Great Trip

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent property and top-notch customer service. Appreciated the helpfulness of all Fairmont staff.

Aloha, Thank you for sharing your recent experience at Fairmont Kea Lani. We are delighted to hear that you had a great trip and enjoyed our excellent property and top-notch customer service. Your kind words about our staff's helpfulness are truly appreciated, and we will be sure to pass along your compliments to our team. We value your feedback regarding the breakfast offerings and pricing. Rest assured, we will take this into consideration as we continually strive to enhance our guests' experience. We are pleased to know that you found the water stations around the property to be extremely helpful. We understand the importance of providing convenient amenities for our guests, and we are glad that they contributed to your overall enjoyment. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional experience at Fairmont Kea Lani in the future. Mahalo nui loa, Cameron - Guest Experience Manager

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Other web-users rate our hotel

  • 245 reviews 8.9/10 Location
  • 517 reviews 9/10 Room
  • 647 reviews 8.9/10 Service
  • 318 reviews 8.4/10 Amenities
  • 168 reviews 8.2/10 Pool
  • 94 reviews 8.1/10 Cleanliness
  • 90 reviews 7.4/10 Breakfast
  • 7 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.