ibis Styles Singapore On Macpherson 3 stars

Customer review rating (ALL Rating) 3.8/5 64 reviews

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401 Macpherson Road, Corner Of Macpherson And, Aljunied Road, 368125 SINGAPORE, Singapore

Description

Hotel extras

  • Stylish, colourful, and sleek cruise ship like exterior

  • 298 rooms with signature-design furniture

  • 25m freeform pool, which complements the restaurant and bar

  • A modern gym that overlooks the pool and MacPherson Rd

  • Located near Geylang Serai Market and Food Centre

Our accommodation(s)

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Hotel location

ibis Styles Singapore On Macpherson

401 Macpherson Road, Corner Of Macpherson And, Aljunied Road
368125 SINGAPORE
Singapore

GPS:1.331718, 103.879274

Telephone
Fax +65 6822 6828

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Chat & Chow Poolside Cafe

The pool bar is adjacent to the restaurant. It serves a wide variety of cocktails, drinks and main courses throughout the day. The perfect place to unwind after a hectic day in Singapore

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  64 reviews

TripAdvisor Rating  3.5/5  792 reviews

Staff don't know how to smile. Bad service.

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

We booked the room with sofa bed and asked the staff to come and set it up, but had to wait from 9pm to 11pm. One guy came and gave us a stinky curry blanket, and of course we said no. Then he returned and gave us set of bedding, and we had to set up by ourselves. I have never experienced such a bad service like this ever before. The staff at front desk didn't know how to smile, no welcome atmosphere at all.

Dear Guest, Thank you for sharing your experience with us, and please accept our sincere apologies for the inconvenience you encountered during your stay. It's disheartening to hear that our service did not meet your expectations, and we deeply regret any frustration caused by the delay and the quality of the bedding provided. We understand the importance of prompt and efficient service, especially when it comes to fulfilling guest requests. We're truly sorry for the delay in setting up the sofa bed and for the misunderstanding regarding the bedding provided. Your feedback highlights areas where we need to improve, and we assure you that we will address these issues with our team to prevent similar incidents in the future. Regarding the demeanour of our front desk staff, we apologize if their demeanour did not meet the standard of warmth and hospitality we strive to provide. We appreciate your feedback, and we'll take immediate steps to ensure that all members of our team are trained to create a welcoming atmosphere for our guests. We value your feedback as it helps us to continually improve our service and enhance the experience of our guests. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future. Warm regards, Emily Fong – el…   Guest Relations Team ibis Styles Singapore on MacPherson

Room are just small

Customer review rating 4.0/5

Bal R. Families - Confirmed reviews ALL

Janitors are bit rude

Dear Bal R., Thank you for sharing your feedback with us. We appreciate your honesty regarding the size of our rooms. We understand that space is important for our guests' comfort, and we apologize if our room size did not meet your expectations. We continuously strive to provide a comfortable and enjoyable experience for our guests, and your feedback is valuable to us as we work to improve our offerings. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future. Warm regards, Emily Fong – el…   Guest Relations Team ibis Styles Singapore on MacPherson

Comfortable Stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Staff were very helpful during my stay.

Dear Guest, It's wonderful to hear that you had a comfortable stay with us! We're thrilled that our staff could enhance your experience with their helpfulness. Thus, thank you for your kind words! We're delighted to hear that you had a comfortable stayed. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future! Emily Fong – el…   Guest Relations Team ibis Styles Singapore on MacPherson

Small Hot room

Customer review rating 1.0/5

Steve Couples - Confirmed reviews ALL

As a member I would not have expected to be given the smallest room in the hotel. There were no drawers or shelving to put our clothes, and no space for an open suitcase other than on the bed. The air conditioning did not work for the majority of our stay despite being advised that maintenance would look at this. The temperature in the room got to 30c and we hardly slept during our stay.

Dear Steve, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the discomfort and inconvenience you experienced during your time with us. We are truly sorry to hear that your room did not meet your expectations and that you encountered issues with the air conditioning system. Please rest assured that we take your feedback seriously, and our team is working diligently regarding your concern. Your comfort and satisfaction are our top priorities, and we regret that we fell short on this occasion. As a valued member of ALL – Accor Live Limitless loyalty programme, your feedback is valuable to us. We will use your comments constructively to make the necessary improvements and ensure that your next visit exceeds your expectations. Once again, we apologize for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to welcome you back and restore your faith in our hotel. Warm regards, Elma Gregorios Guest Relations Ibis Styles Singapore on MacPherson

comfortable stay

Customer review rating 4.5/5

M L. Families - Confirmed reviews ALL

It is not as conveniently located compared with most of the other Ibis Styles and better grades hotels in Singapore but it also has lots of eating places within 5 minutes from the hotel and public transport is also easy to hop onto. Breakfast is also very inviting with some local favorites.

Dear M L., Thank you for choosing Ibis Styles Singapore on Macpherson for your recent family trip and for taking the time to share your detailed feedback with us. We're delighted to hear that you had a comfortable stay and enjoyed the variety of eating options and convenient public transport nearby. Your positive comments about our breakfast offerings, accommodation, WiFi, and the overall experience are truly appreciated. We're also grateful for your feedback on areas where we can improve, such as the cleanliness issue you encountered. Rest assured, we'll address this with our housekeeping team to ensure such oversights are minimized in the future. We're thrilled that you found value in our sustainable development initiatives and that you had a seamless experience with our loyalty program. Your loyalty and recommendation mean a lot to us. Thank you once again for your valuable feedback, and we look forward to welcoming you and your family back for another enjoyable stay. Warm regards, Elma Gregorios - el… Guest Relations Ibis Styles Singapore on Macpherson

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Other web-users rate our hotel

  • 688 reviews 6.3/10 Location
  • 1,139 reviews 5.3/10 Room
  • 883 reviews 6.4/10 Service
  • 34 reviews 8.1/10 WiFi
  • 527 reviews 5.9/10 Cleanliness
  • 338 reviews 6.9/10 Breakfast
  • 210 reviews 5.6/10 Food
  • 160 reviews 8.3/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.