Novotel London Canary Wharf 4 stars

Customer review rating (ALL Rating) 4.4/5 4,454 reviews

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Novotel London Canary Wharf - Image 1
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40 Marsh Wall, E14 9TP LONDON, United Kingdom

Description

Hotel extras

  • 7 min walk to Canary Wharf underground with easy access to the City, O2 Arena and Greenwich

  • 313 contemporary guest rooms including 26 designer style Suites with panoramic London views

  • 9 design inspired meeting rooms including E-board technology

  • BOKAN - Three breath taking options for food and drink located on the hotel's top floors

Our accommodation(s)

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Hotel location

Novotel London Canary Wharf

40 Marsh Wall
E14 9TP LONDON
United Kingdom

GPS:51.501331, -0.023293

Telephone
Fax +44 20 7987 1040

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  4,454 reviews

TripAdvisor Rating  4.5/5  1,912 reviews

Certificate of excellence 2024

Business hotel with a warm atmosphere

TripAdvisor rating 4.0/5

peter h TripAdvisor review

The location of the hotel is a bit out of the centre but there are 2 very good subway lines very nearby. The rooms are nice with a very good bathroom. The view is spectacular. The personal at the reception is very friendly and helpful. The breakfast was extensive. Rebeka, the hostess, and her team were very kind. There is a top floor bar with an incredible view over Londen. No complains about the WiFi One miner point … The airco wasn’t getting warm and the room kept rather cold. A bit like everywhere in the hotel.

Amazing views and well connected

Customer review rating 4.0/5

Stephanie Business - Confirmed reviews ALL

Possibly the warmest welcome I've at a hotel. Check-in was efficient, the room was excellent and I liked the walk-in shower. Water pressure wasn't the best but with different shower heads it's fine. The view from the bar and restaurant is simply amazing. The breakfast buffet was the low point for me as the warm food is being roasted by the lamps keeping it warm so the scrambled eggs were dry and the bacon like jerky.

Dear Stephanie, Thank you for sharing your feedback with us, and we're delighted to hear that you enjoyed your stay overall, particularly the warm welcome, efficient check-in process, and excellent room amenities such as the walk-in shower. We appreciate your compliments on the amazing views from our bar and restaurant area. Providing our guests with breathtaking views is one of our priorities, and we're thrilled that you had the opportunity to experience it firsthand. Regarding your experience with the breakfast buffet, we apologiSe for any disappointment caused by the quality of the warm food. Your feedback is invaluable to us, and we will certainly review our processes to ensure that our breakfast offerings meet the highest standards. Please rest assured that we take your comments seriously, and we will address the issues you mentioned to improve the overall breakfast experience for our guests. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. Warm regards, Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

good stay

Customer review rating 4.5/5

Lucy Couples - Confirmed reviews ALL

had a good experience from check in to check out.

Dear Lucy, Thank you so much for your feedback.It was our great pleasure to welcome you and we're glad to hear you had a great stay with us! Hope to see you soon, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

Customer review rating 3.0/5

Sj Couples - Confirmed reviews ALL

Overall we were happy with the hotel and stay and some of the staff were very friendly and helpful. However a few of the staff didn’t treat us as well as they would to the regular people that stays at this hotel. The bartender was too focused on performing tricks that I noticed he was pouring less than the measurements. My partner even mentioned to him that I personally was a barmaid and worked for the same company. He didn’t listen very well because he did not ask for my heartist card. So not only did he under pour my drinks which was nearly £32, he also didn’t give us a discount. The day of the check out, we wanted to use our free drinks voucher so we went up to the bar. There was a lady at the host stand, my partner asked if the bar was open very loudly which the lady chose to ignore. We were standing very close to her as well. She didn't acknowledge our presence until my partner repeated himself.

Dear Katherine, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future. Sincerely, Anna & The Novotel London Canary Wharf Family ANNA MANAURO Hotel Operations Manager NOVOTEL LONDON CANARY WHARF 40 Marsh Wall, E14 9TP, LONDON, UK Hotel:+ 44 (0) 20… Email: an… novotel.com accorhotels.com

London experience

TripAdvisor rating 5.0/5

Veronica C TripAdvisor review

The breakfast staff was amazing, very polite, special Rebeka and the manager. Rebeka always tried to make our stay pleasant, smiling all the time and she found activities for our children so we could enjoy a good coffee at height. We will return with pleasure.

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Other web-users rate our hotel

  • 1,424 reviews 9.1/10 Location
  • 3,260 reviews 7.8/10 Room
  • 2,589 reviews 8.1/10 Service
  • 31 reviews 7.1/10 WiFi
  • 1,161 reviews 5.8/10 Cleanliness
  • 1,129 reviews 7.3/10 Breakfast
  • 910 reviews 7.3/10 Amenities
  • 590 reviews 8.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.