Pullman São Paulo Vila Olímpia 5 stars

Customer review rating (ALL Rating) 4.6/5 1,997 reviews

Best price
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Pullman São Paulo Vila Olímpia - Image 1
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Rua Olimpiadas 205, 04551 000 Sao Paulo, Brazil

Description

Hotel extras

  • Event rooms with capacity for up to 600 people

  • Be sure to visit our restaurant, the HUB, one of the best in São Paulo.

  • The hotel offers honeymoon or romantic package, and wedding day special.

  • We are pet-friendly. Conditions apply.

  • 14-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Pullman São Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 Sao Paulo
Brazil

GPS:-23.59565, -46.68447

Telephone
Fax +55 11 3049-6622

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,997 reviews

TripAdvisor Rating  4.5/5  1,513 reviews

Certificate of excellence 2024

Excellent stay as at home

Customer review rating 5.0/5

Luis V. Business - Confirmed reviews ALL

Always an excellent experience, quality of rooms and food

Dear Luis Enrique, Thank you very much for the review! Our team is happy to know that you had yet another pleasant stay with us! It is always a great pleasure to have here with us! We are looking forward to welcome you back soon! Julia Lencina Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Great staff

Customer review rating 5.0/5

Reza Z. Business - Confirmed reviews ALL

I had the most amazing experience from check in to check out and entire stay. Staffs were great,helpful and caring,hotel was funky,room was large,spotless,modern,breakfast was great.

Dear Reza, Thank you for the review! We're thrilled to hear that from check-in to check-out, your entire stay was nothing short of fantastic. It's wonderful to know that our staff provided great assistance and care throughout your time with us. We're glad you enjoyed our funky hotel vibe and that your room met all your expectations in terms of size, cleanliness, and modern amenities. And of course, we're delighted that you found our breakfast to be great as well. Your feedback means the world to us, and we can't wait to welcome you back for another memorable stay. Julia Lencina Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Very friendly

Customer review rating 5.0/5

Ignacio Business - Confirmed reviews ALL

I forgot my passport and they were so kind to email me and let me know i could pick it up or send for it. Very nice and friendly

Dear Ignacio, Pullman is thankful for your comments. Our team is happy to know that you had a pleasant stay with us! I'm glad to learn that you enjoyed our services! If there is anything we can do to assist you, please e-mail me at ju… I'll be very pleased to hear from you. We are looking forward to welcome you back soon! It will always be Julia Lencina Customer Experience Pullman SP Vila Olímpia #PullmanLife #UpYourGame

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Overall the hotel was nice and so was my room. Unfortunately there was a leak from the ceiling that happened while I was out of the room and came back to a puddle and a wet towel. Someone came to clean it up and fix it and the same thing happened the following day. The issue was the amount of water causing a hazard for slipping and falling especially into the bathroom. What was more upsetting was the lack of concern and the lack of compensation for the inconvenience. I even had to pay for the late check out despite the leak issue.

Dear Carolina, Thank you for taking the time to tell us about your experience. First of all I would like to apologize regarding the leaking experience, our maintenance blocked the room later in order to avoid it to happen again in a definitive way, we are sorry for it. Also, I agree with you that if you had a problem like that we should not charge the late check-out or make a discount in our services, there was a information gap and the operational team did not report the problem to the front desk to follow with the discount policy. I just made the process to reimburse the amount of 719,25 BRL to your credit card. About the on-line check-in and the needy to go to the front desk, I also share your frustration but due to our Brazilian laws, the guest has to present a document and sign physically the register. (we were trying to make it digital also but was not accepted). I will be happy if this issues do not change the view of our service and I would be happy if you come back to our hotel again. For any future need, please do not hesitate com contact me at: er… Sincerely, Erick Franco Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

Does not worth the price

Customer review rating 1.5/5

Horacio Business - Confirmed reviews ALL

The room rate does not match the category of expected services on a four night stay. The room did not have a coffee maker, there was no complimentary water refill. There was only one electric jug with three herbal teas that were not replenished. It should be clarified at the time of booking that breakfast is not included either.

Dear Ricardo Horacio, Thank you for taking the time to tell us about your experience. We were honored to have chosen us as your hotel in Sao Paulo. At the same time, we were sorry for not meeting all your expectations. I have spoken with my colleagues regarding the breakfast information at the check-in and also about the herbal tea that should have been replenished. Unfortunately the water is complimentary for the first two bottles only. About the coffee machine, this feedback is very important in order for us as Hotel be aware what our guests seek in a room, so i will send it forward. At Pullman, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Even though the mentioned setbacks, our team hopes to have another opportunity to welcome you on your next visit to São Paulo. Sincerely, Erick Franco Customer Experience Manager Pullman & Grand Mercure SP Vila Olímpia

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Other web-users rate our hotel

  • 294 reviews 9.5/10 Location
  • 585 reviews 7.8/10 Room
  • 910 reviews 8.6/10 Service
  • 23 reviews 4.8/10 WiFi
  • 366 reviews 8.8/10 Breakfast
  • 238 reviews 7.8/10 Comfort
  • 222 reviews 8/10 Food
  • 185 reviews 8.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.