Pullman Brisbane King George Square 5 stars

Customer review rating (ALL Rating) 3.8/5 3,450 reviews

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Pullman Brisbane King George Square - Image 1
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Corner Ann and Roma Streets, 4000 BRISBANE, Australia

Description

Hotel extras

Guests staying at Pullman Brisbane King George Square can enjoy an extensive range of excellent facilities, including a gym with stunning views over Brisbane, a café, bar and restaurant, and conference facilities for up to 750 people

Our accommodation(s)

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Hotel location

Pullman Brisbane King George Square

Corner Ann and Roma Streets
4000 BRISBANE
Australia

GPS:-27.468323, 153.023248

Telephone
Fax +61 7 3229 9618

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  3,450 reviews

TripAdvisor Rating  4.0/5  2,482 reviews

Did the job

Customer review rating 4.0/5

Ryan Business - Confirmed reviews ALL

Overnight work trip

Dear Ryan, Thank you for sharing your feedback. We're glad to hear that our accommodations met your needs during your overnight work trip. We're pleased that you enjoyed our welcome gifts and program. Your suggestion regarding complimentary bottled water is duly noted, and we will take it into consideration for future improvements to our amenities. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Good stay

Customer review rating 5.0/5

Joshua Couples - Confirmed reviews ALL

Great customer service and well located.

Dear Joshua, Thank you for your positive feedback! We're thrilled to hear that you had a good stay with us and that you found our customer service to be great. Ensuring that our guests feel welcomed and well taken care of is our top priority, and we're delighted that our team could provide you with excellent service throughout your stay. We're also pleased to know that our location worked well for you. We appreciate your kind words, and we look forward to welcoming you back to Pullman Brisbane for another enjoyable stay in the future. Warm regards, Roshit Manmohan Front Office Manager

Hmmmm phones no one answers

Customer review rating 0.5/5

Stephen B. Couples - Confirmed reviews ALL

Anytime of the day no one answers the phones…we had to ring using our mobile phones the external number Added to that…mini bar we were charged for items not consumed…just very poor for a Pullman

Dear Stephen, Thank you for bringing these concerns to our attention. We sincerely apologize for the difficulties you experienced with reaching us via phone and for the incorrect charges of mini-bar. It's concerning to hear that our phone lines were not being answered promptly, and we understand the frustration this must have caused. We will investigate this matter thoroughly and take immediate steps to ensure that all calls are answered promptly and efficiently. Regarding the incorrect charges on your bill, we apologize for any inconvenience caused. I can see that this has now been rectified and the amount returned to you. Your feedback is invaluable to us as we continuously strive to improve our services, and we appreciate your patience and understanding. We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

All staff were lovely, the pillows on the bed were thin as and terrible to sleep on. The bathroom could do with a bit of a renovation. You have 4 people booked into the room and only 2 glasses and coffee cups ?

Dear Bronwyn, Thank you for taking the time to provide us with your feedback regarding your recent stay. We're delighted to hear that you found our staff lovely. However, we sincerely apologize for the issues you encountered during your stay. Your comments regarding the pillows, bathroom condition, lack of glassware and coffee cups, and maintenance issues are concerning, and we understand the impact this had on your overall experience. Rest assured, we take your feedback seriously, and we will address these concerns with our team to ensure that necessary improvements are made. We will also review our inventory and room preparation processes to ensure that all necessary amenities are provided for the number of guests booked in each room. Regarding the delay in retrieving your car and your comments about our facilities, we appreciate your feedback, and we will review these areas to identify areas for improvement. We apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back to Pullman Brisbane for a more seamless and enjoyable experience in the future. Warm regards, Roshit Manmohan Front Office Manager

Not great

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

A few issues. Check in was chaotic and slow. Crack in plaster and stains on carpet in room. Bath/shower taps were loose and cold pressure was not working properly. Expensive buffet breakfast was of low quality and a la carte was combined with external cafe, which meant service was slow for hotel guests. No suitable business centre for meetings.

Dear Steven, Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the chaotic check-in process, room condition, maintenance issues, breakfast quality, and service delays has been noted, and we deeply regret that we fell short of meeting your expectations in these areas. We understand the importance of providing a seamless and enjoyable experience for our guests, and we apologize for any frustration caused. Rest assured, we take your feedback seriously, and we will address these concerns with our team to ensure that necessary improvements are made promptly. Your comments will serve as valuable insight as we work towards enhancing our services and facilities. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to Pullman Brisbane for a more positive experience in the future. Warm regards, Roshit Manmohan Front Office Manager

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Other web-users rate our hotel

  • 849 reviews 8.8/10 Location
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  • 368 reviews 5.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.