ibis Styles Luzern City 3 stars

Customer review rating (ALL Rating) 4.1/5 963 reviews

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ibis Styles Luzern City - Image 1
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Friedenstrasse 8, 6004 LUZERN, Switzerland

Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Free public transport ticket.

  • Free Lucerne guest card with discounts for cableways, museums & excursions.

  • In the heart of Lucerne

  • Escape Room game in hotel (charges apply)

Our accommodation(s)

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Hotel location

ibis Styles Luzern City

Friedenstrasse 8
6004 LUZERN
Switzerland

GPS:47.056835, 8.311907

Telephone
Fax +41 41 418 48 18

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  963 reviews

TripAdvisor Rating  3.5/5  1,143 reviews

Terrible check-in

Customer review rating 2.0/5

Fiorella Couples - Confirmed reviews ALL

It took 40 min to check in, and they even wanted to charge the city tax again. We stood there and lost so much time because they did not even know if the check in was as donde or not. The rest was ok. Room was clean. No breakfast for us. Cafes in the city looked way better

Well Located and Excellent Staff

Customer review rating 5.0/5

Pramod Families - Confirmed reviews ALL

Location is Excellent, just inside the main area. Staff’s are Excellent, Barbara was very helpful. Would love to stay here again.

Dear Pramod, Thank you for taking the time to share your feedback following your recent stay at ibis Styles Luzern City. We're thrilled to hear that you had a fantastic experience and found our hotel to be well-located with excellent staff. It's wonderful to know that Barbara provided you with exceptional service and assistance during your stay. We will make sure to pass on your kind words to her and the rest of our team. We're delighted that you would love to stay with us again, and we look forward to welcoming you back for another enjoyable stay in the future. Best regards, Erton Roci - Assistant General Manager

Customer review rating 3.0/5

Angela B. Families - Confirmed reviews ALL

The hotel is really well located. The welcome was excellent and the staff member who welcomed us was not only extrenely friendly but also very helpful in giving us information and maps. We were also given free travel passes for our stay in Luzern which was very welcomed. The hotel itself is a bit tired. Our rooms were next to each other which was great as we were travelling with older children. The balcony's are a good addtion but are filthy and would look significantly better if they were just given a good power hose and sweep. Our room was not cleaned very well on the second day, the floor wasn't swept etc, but it was on the third morning. Perhaps this is policy for slightly longer stays. Breakfast was fine, but there was little understanding of allergies ( my son has a diary allergy). This is understandable but not expected from an IBIS. We brought food with us for him and there was soya milk so it didn't impact our stay too much. The check out was haphazard at best, the lady on checkout was outside smoking when we wanted to check out, we had actually aleady paid so it was fine to just leave our keys but we were surprised that she was so relaxed about it all and didn't even check that we had paid everything. The communcal areas are fine but again tired, the hallway carpet had not been hoovered for days and there were lots of marks on the walls. Again it jsut needs a little freshen up.

Dear Angela B, Thank you for sharing your recent experience at ibis Styles Luzern City. We're glad you found our location convenient and our staff welcoming. We apologize for any cleanliness issues you encountered. Your feedback is valuable, and we'll address these concerns promptly. We appreciate your loyalty and hope to welcome you back for a better stay. Best regards, Erton Roci - Assistant General Manager

Well located , good room

Customer review rating 4.5/5

Anuj A. Families - Confirmed reviews ALL

The onky thing we do not like was the room learning service , we there for 7 days - and they never changed the bed sheet in 7 days

Dear Anuj A., Thank you for taking the time to share your feedback regarding your recent stay at ibis Styles Luzern City. We're glad to hear that you found our hotel well-located and that you were satisfied with your accommodation. We apologize for the inconvenience you experienced with our housekeeping service. Rest assured that your comments will be addressed with our team to ensure such oversights do not occur in the future. Regarding your feedback about the quality of food and beverages, we appreciate your input and will strive to improve in this area to enhance your overall experience during future visits. Thank you for your loyalty as a member of the Accor Live Limitless program, and we hope to have the opportunity to welcome you back for a more satisfactory stay. Best regards, Erton Roci - Assistant General Manager

The hotel is close to the COOP store and not too far from the train station.

Customer review rating 4.0/5

Tony M. Friends - Confirmed reviews ALL

The room is tiny and does not have a twin bed for two people. (only a queen size bed), which is suitable for couples or families but not for friends or co-workers. The toilet smells bad, probably because there is no ventilation fan.

Dear Tony M., Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel conveniently located near the COOP store and within reasonable distance from the train station. We apologize for any inconvenience caused by the size of the room not meeting your expectations and for the unpleasant smell in the toilet. Your comments regarding the ventilation will be addressed by our maintenance team to ensure a more comfortable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a more enjoyable stay. Best regards, Erton Roci - Assistant General Manager

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Other web-users rate our hotel

  • 883 reviews 9.4/10 Location
  • 1,058 reviews 5.1/10 Room
  • 751 reviews 8.5/10 Service
  • 10 reviews 8.5/10 WiFi
  • 558 reviews 4.5/10 Comfort
  • 525 reviews 8.4/10 Breakfast
  • 408 reviews 4.3/10 Cleanliness
  • 225 reviews 3.3/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.