ibis London Shepherds Bush - Hammersmith 3 stars

Customer review rating (ALL Rating) 4.4/5 1,798 reviews

Best price
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ibis London Shepherds Bush - Hammersmith - Image 1
ibis London Shepherds Bush - Hammersmith - Image 2
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3-5 Rockley road, W14 0DJ LONDON, United Kingdom

Description

Hotel extras

  • Cashless Hotel. Card payments only

  • Westfield Discount Voucher up to 25%

  • Local Car park (access on Charecroft way satnav:W14 0DQ) £11/24h. Height restriction 198cm

  • Central line Underground 24/7 on weekends (Friday & Saturday)

  • Pet friendly accommodation

Our accommodation(s)

Hotel location

ibis London Shepherds Bush - Hammersmith

3-5 Rockley road
W14 0DJ LONDON
United Kingdom

GPS:51.50344, -0.220422

Telephone
Fax +44 20 7348 2030

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

FOGG'S

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,798 reviews

TripAdvisor Rating  4.5/5  2,503 reviews

Certificate of excellence 2024

Comfy and Safe Stay

TripAdvisor rating 4.0/5

Robert W TripAdvisor review

I stayed a the IBIS Hammersmith for several nights while I was exploring the NW corners of London and its environs. The hotel was clean, neat and the staff were friendly. The hotel has basic services - small bar and eatery with limited selections of drinks, and a very nice breakfast offering. The rooms are clean and as a single guest, more than adequate. in room there is a mini hanging area and some shelving to store ones clothes. The desk are is under the window and appointed with a water boiler with teas, and plugs. The bathroom is a cruise ship style enclosed mini unit. It was clean and served its purposes quite nicely. If you are reusing your towel(s) you should hang them outside the bathroom enclosure to ensure they dry between showers. Located very close by (less than 5 min walk) are Lidl, Sainsbury's, Wetherspoon 's Central Bar, Shepherds Bush tube station, several pharmacies, a McDonalds and at least two coffee shops, was well as several small take out style eateries. I plan to stay here again on a future trip while I roam around west London.

Dear Robert, Thank you for sharing your experience! It sounds like you had a comfortable and convenient stay at Ibis Shepherd's Bush. It's great to hear that the hotel provided clean rooms, friendly staff, and basic amenities to meet your needs. The proximity to various shops, eateries, and transportation options certainly adds to the convenience of the location. We appreciate your feedback and look forward to welcoming you back on your next trip to west London! Sincerely, Aga Assistant General Manager

Decent hotel great staff

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Great staff efficient stay.

Dear DARAGH R., We very much appreciate your comments regarding your stay at the ibis London Shepherds Bush - Hammersmith. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aga Assistant General Manager

Terrible value - glorified youth hostel

Customer review rating 0.5/5

Will D. Couples - Confirmed reviews ALL

Booked for the location as limited choice in the area. Extremely disappointed with the value for money. We paid £153 for a tiny room with all cheap hardwood furnishings that made it look like a youth hostel. Bathroom tiny and looked like something from a train, with no ventilation which caused the room to become very humid. The walls also had hairs all over them. Tiny old TV, no sockets by the bed, hair dryer didn’t work, poor sound proofing and worst of all, the air conditioning doesn’t even work until the outdoor temperature reaches 19 degrees. At 15 degrees outside and with the humidity from the shower (the bathroom extractor fan didn’t work) the room became very hot. I went down to complain and was told to “open a window” and given a small fan. The window opened about 3 inches and it was too noisy to leave open at night given the traffic noice making for a hot and humid night. If I’m paying for air conditioning as advertised, I should be able to use the air conditioning! All in all, I feel extremely ripped off by this experience. You’re charging premier inn prices for a hotel room not even half as decent. If I ever need to visit this area again I will pay the transport costs and stay somewhere else because I feel like I have “lost” £153 rather than spent it.

Dear WILLIAM D., Thank you for taking the time to tell us about your experience at the ibis London Shepherds Bush - Hammersmith. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aga Assistant General Manager

Outstanding stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

GStaying with a group of 28 from China, we were welcomed warmly, everything was perfect for our stay

Dear Guest, Thank you for sharing your outstanding experience with us. We are delighted to hear that your group enjoyed a warm welcome and that everything was perfect during your stay. We are especially grateful for your kind words regarding Nathaly, our group coordinator. It's wonderful to know that her responsiveness and knowledge contributed to the success of your visit. We appreciate your positive feedback and hope to have the pleasure of welcoming you and your group back in the future. Best regards, Aga Assistant General Manager

Well located

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Great, good service, little bit noice from other guests at night

Dear Satu, Thank you for sharing your positive experience with us. We're delighted to hear that you found our location convenient and that you received great service during your stay. We apologize for any inconvenience caused by noise from other guests at night. Please know that we take your feedback seriously and will do our best to address this issue to ensure a more peaceful stay for our guests in the future. We appreciate your patronage and hope to welcome you back soon for another enjoyable experience. Warm regards, Aga Assistant General Manager

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Other web-users rate our hotel

  • 1,169 reviews 9.7/10 Location
  • 1,295 reviews 6.8/10 Room
  • 1,102 reviews 9.2/10 Service
  • 38 reviews 7.2/10 WiFi
  • 638 reviews 8.2/10 Cleanliness
  • 543 reviews 6.7/10 Breakfast
  • 6 reviews 10/10 Sustainability

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.