Pullman New Delhi Aerocity

Customer review rating (ALL Rating) 4.3/5 2,779 reviews

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Asset No 2, GMR Hospitality District, IGI Airport New Delhi, 110037 NEW DELHI, India

Description

Hotel extras

  • Located in Aerocity, the business and hospitality district, within 3 km radius of IGI Airport

  • In close vicinity to shopping malls including DLF Promenade, Emporio, and Aerocity Central.

  • Offers four dining options. Access to 24*7 bar and all day dining restaurant at Novotel

  • Pet-friendly Hotel* nominal charge applicable

  • Temperature controlled outdoor swimming pool

Our accommodation(s)

Hotel location

Pullman New Delhi Aerocity

Asset No 2, GMR Hospitality District, IGI Airport New Delhi
110037 NEW DELHI
India

GPS:28.554481, 77.123321

Telephone
Fax +91 11 4608 0809

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,779 reviews

TripAdvisor Rating  5.0/5  5,824 reviews

Certificate of excellence 2024

Disappointing Stay at Pullman Aerocity: A Gold Member's Experience

TripAdvisor rating 2.0/5

Aayush K TripAdvisor review

I stayed at the Pullman Aerocity in New Delhi from May 3rd to May 6th, and unfortunately, my experience was far from satisfactory. Right from the moment of check-in, I encountered issues that persisted until check-out. Upon arrival, I was informed that I needed to pay extra, despite having booked and paid for my stay in advance. After some back and forth, this issue was eventually resolved, but it was a frustrating start to my stay. As a loyal Gold member with Accor Hotels, I expected a smoother and more seamless check-in process. Another disappointment came when I tried to utilize the property credit included in my stay package. Despite having not exhausted the credit, I was repeatedly told by multiple staff members that it had been used up. This was clearly contradicted by the itemized expense report, which clearly showed that the credit had not been fully utilized. This discrepancy not only caused confusion but also left me feeling frustrated and dissatisfied with the service provided. Not that I wanted to use more part of the credit, but getting lied to is not I expected at Accor Hotels. As a Gold member, I also expected to receive upgrades as part of my stay. However, despite upgraded rooms being available, I was denied this benefit, which was particularly disappointing given my loyalty to the Accor brand. At last upon asking multiple times, I was given an upgrade only for day 3. Overall, my experience at the Pullman Aerocity in New Delhi was marred by a series of issues ranging from incorrect information to a lack of recognition of my loyalty status. As a loyal customer, it is disheartening to encounter such problems, and it certainly tarnished my perception of the brand. Hope the hotel management reads and look in to these issues.

Excellent house keeping

TripAdvisor rating 5.0/5

Climber62545188522 TripAdvisor review

Nice person,good hospitality ,all room are clean and good and staff are very good and bed are very comfortable and bathroom are neet and clean Deependra Kumar is very good person he help us alot in the hotel...

Excellent service

TripAdvisor rating 5.0/5

Zzzzb1239 TripAdvisor review

I have been a regular visitor of pullman hotel & it has been a great experience always. The courtesy,warmth & care shown by the staff starting from the main gate to rooms, to restaurants is unbelievable. The restaurant service was outstanding,the rooms were clean & had enough stuff required for m a comfortable stay,especially the Housekeeping staff Krishnakant & kunal were always welcoming & have always made sure that i was comfortable in the room & my needs were met.

Good Property

TripAdvisor rating 5.0/5

Seaside401863 TripAdvisor review

Good property Cleanliness was good and appreciate the efforts of Mr Nem Kumar Further I would just recommend better service during Breakfast buffet as severs were not usually available and didn’t have a very good availability of things basic things like Banana and Chocolate shake were not available when asked

Room feedback

TripAdvisor rating 5.0/5

Jet823906 TripAdvisor review

Very nice decoration and thanks to Mr . Nem kumar for the comfortable room and also nicely welcome by all the staff. Dining is also very nice with all type of cuisine included in the menu.

Dear Guest, Thank you for staying at Pullman New Delhi and we appreciate your time to post feedback of your experience on TripAdvisor. We are pleased to read that you had a great stay and that you were happy with the food, the service and the beverage. Your feedback is very encouraging and motivating. The team and I look forward to your continued visits. Thank you. Yours sincerely, Vineet Mishra Cluster General Manager

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Other web-users rate our hotel

  • 930 reviews 9.4/10 Location
  • 1,884 reviews 8.5/10 Room
  • 4,443 reviews 8.8/10 Service
  • 83 reviews 9.4/10 WiFi
  • 1,645 reviews 8.9/10 Food
  • 980 reviews 9.5/10 Vibe
  • 840 reviews 8.7/10 Amenities
  • 653 reviews 8.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.