Mercure Cairns 4.5 stars

Customer review rating (ALL Rating) 4.0/5 487 reviews

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15 Florence Street, Corner of Florence and Lake St, 4870 CAIRNS, Australia

Description

Hotel extras

The Mercure Cairns is perfect for both business and leisure travellers, offering a variety of room types from standard rooms to family and spa rooms. We pride ourselves on delivering warm, friendly service and affordable, comfortable accommodation.

Our accommodation(s)

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Hotel location

Mercure Cairns

15 Florence Street, Corner of Florence and Lake St
4870 CAIRNS
Australia

GPS:-16.919012, 145.772888

Telephone
Fax +61 7 4031 2298

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

The Stanley

We are excited to welcome you to our brand-new restaurant in Cairns featuring a gorgeous pool deck and venue encouraging sharing with family and friends. Come and experience our delicious local produce, shared plates, and relaxed cool vibe.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  487 reviews

TripAdvisor Rating  3.5/5  91 reviews

WELL LOCATED , SPACIOUS FAMILY ROOM

Customer review rating 5.0/5

Stan Friends - Confirmed reviews ALL

SO CLOSE TO CPAC TO SEE A SHOW

Dear Stan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Dissatisfied

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Being an Accor member for the past 20+ years this is the most disappointed that I have ever been. It was a waste of my complementary night and to my discuss, then had to pay extra for the night this resort/motel is not worth the money and I will NOT be staying there again nor recommending it. I am also disappointed with Accor by promoting such a place, I did not feel that this place was neither constructional nor safe to be staying at. (1) Pool gate doesn’t lock (noncompliant with OH&S also council safety regulations) (2) No hot water over Sink for washing up utensils. (3) Floor so unlevel that the bed moved overtime my grandson sat on it or layed to go to sleep each time he moved so did the bed. (4) No swipe card to get back into the resort after hours (have to wait for staff to open the door) (5) We arrived at around lunchtime expecting to have lunch. Restaurant not opened had to then find somewhere to eat and have a drink.

Dear Christine, Thank you for taking the time to share your feedback. Firstly I do apologies we haven't been able to meet your expectations. We are already looking at ways for the bed not to move. The movement is because of the wheels. We have fixed in a gajet to the wheel so that it will not move anymore. Some of the points mentioned here are a bit confusing. 1. Our entrance through the pool gate is open during dinner service and the team locks it at 21:00hrs. This gate is never open. 2. Our sink has the option for cold and hot water. We have not had issues on hot water as we have our own hot water system for each floor. 3. We do have a touch card system at the entrance where the main door opens automatically. There is no need for staff to open this. The guests has to just touch the key for the door to open. 4. Our hotel does not serve lunch, its only breakfast and dinner. This is also on our website and the welcome letter we give you on arrival. However we do apologies if you faced inconvenience with these matters. We wish you had mentioned any of these during your stay so we could have helped you on these. We hope you consider coming back to our hotel as we would make sure you are well lookedafter. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

Very enjoyable

Customer review rating 4.0/5

J. Business - Confirmed reviews ALL

Was very pleasant and ticked all the requirements for my stay in carnis

Dear J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mercure Cairns Team

Clean but not a great experience

Customer review rating 1.5/5

Taylor Friends - Confirmed reviews ALL

The rooms are newly decorated but not thoroughly cleaned. Our tables clearly had not been wiped as there were drink marks and sticky residue on them. The wifi did not work at all the entire time which is very frustrating for an international traveller. The second night our room keys didn’t work and they couldn’t get any to work for us. We basically were locked into our room and couldn’t leave or we would have to keep getting them to let us in. Nothing was offered to us for all the troubles. I felt they could have at least offered breakfast or something to compensate. Staff never even apologized for any issues. Overall I would not return to this hotel. Staff seemed like they could care less about their guests. I am disappointed.

Dear TAYLOR H., Thank you for taking the time to tell us about your experience at the Mercure Cairns. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have shared your comments to the relevant departments. Kindly note that we are already discussing these matters and finding better ways so that such issues would not repeat again. Normally when the keys stop working, it is either the keys are expired or the batteries needs to be changed. Our team is well aware of this and a bit suprise you had to come each time to let you in. Also our staff is known to be friendly and helpful, we apologies if you felt unheard. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Cairns Team

Quite enjoyable ..good location

Customer review rating 2.5/5

Deborah S. Friends - Confirmed reviews ALL

Quite enjoyable..no coffee or coffee pods on arrival had to ask for them ..spa great but 20 minutes to fill as water pressure weak ..

Dear Deborah, Thank you for taking the time to share your feedback. The comments mentioned are well noted and has been passed on to the housekeeping manager to take action.We do apologies if this has caused you an inconvenience. We hope to welcome you back to our hotel very soon! Sincerely, Mercure Cairns Team

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Other web-users rate our hotel

  • 334 reviews 8.8/10 Location
  • 492 reviews 6.2/10 Room
  • 417 reviews 7.7/10 Service
  • 41 reviews 3.1/10 WiFi
  • 234 reviews 4.8/10 Cleanliness
  • 92 reviews 7.2/10 Vibe
  • 89 reviews 6.5/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.