Novotel Marrakech Hivernage 4 stars

Customer review rating (ALL Rating) 4.0/5 938 reviews

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Novotel Marrakech Hivernage - Image 1
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Novotel Marrakech Hivernage - Image 3
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Rue Haroun Errachid, Quartier de l'hivernage, 40020 MARRAKESH, Morocco

Description

Hotel extras

  • Mini bar in each room

  • Free WiFi

  • The hotel's Bazz'Art restaurant

  • Located in the heart of the trendy Hivernage district

Our accommodation(s)

Hotel location

Novotel Marrakech Hivernage

Rue Haroun Errachid, Quartier de l'hivernage
40020 MARRAKESH
Morocco

GPS:31.622722, -8.002278

Telephone
Fax +212 5244-24541

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

BAZZ'ART

Welcome in a place where family and friends gather for good times and exceptional food. Chef Hamid will surprise you with a clever blend of authentic and creative signature dishes. Enjoy the sunny mornings in our intimate indoor and outdoor settings

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  938 reviews

TripAdvisor Rating  3.5/5  2,049 reviews

Customer review rating 2.5/5

X Solo - Confirmed reviews ALL

Good sized room , great breakfast in room very fast Located on busy street next to nightclubs and sports car racing all night

Dear Guest, We appreciate you taking the time to provide feedback. We're sorry your experience didn't meet your expectations, but we value your input as it helps us improve. We strive to provide an exceptional guest experience, and it's clear we missed the mark in your case. We'd like the chance to regain your trust and provide you with the great hotel experience many of our guests have come to love. Best regards,

Hotel a little bit old and cold

Customer review rating 2.0/5

Lanco Business - Confirmed reviews ALL

I spent one night at Novotel Hivernage. While the hotel is very well located in Marrakech, the rooms are a little bit old (not modern) and quite noisy (no double windows, thin walls between two rooms) and the overall atmosphere cold.

Dear Landry C., Thank you for taking the time to tell us about your experience at the Novotel Marrakech Hivernage. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Kind staff, good business location …

TripAdvisor rating 4.0/5

Littlereddragon TripAdvisor review

I think previous reviews are very harsh. I enjoyed my stay very much at the Novotel Hivernage. I was there staying for a conference - it was ideally located and I found the staff very friendly, warm and helpful. The room was large and fine for my needs and the pool area when I got to it on my last fay was delightful. I was staying solo and so it was lovely to be spoken to and made welcome rather than ignored. Yes the decor may be a bit tired but this is the company’s issue to deal with and not the staff’s fault at all. Thank you for everything.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Wifi didn’t work

Customer review rating 3.5/5

Patrick Couples - Confirmed reviews ALL

Good location, Nice rooms, good pool towel service. But Wifi who didn’t work for half of our stay. In the breakfast room birds are sitting on and eating from the bread which is not very hygienic.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good stay

Customer review rating 4.5/5

Philip Solo - Confirmed reviews ALL

Nice large room with a view to the pool area. Too bad for the price of the room that the hotel only provides two Nescafe capsules for your full stay, instead of replenishing per day (clearly stated on a card). At breakfast, it should be more clearly communicated that one could have omelette etc. prepared at a booth in the garden - I only found out when having finished my breakfast. Nice neighbourhood. Good pool area.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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Other web-users rate our hotel

  • 396 reviews 9/10 Location
  • 590 reviews 5/10 Room
  • 771 reviews 7.8/10 Service
  • 10 reviews 4.5/10 WiFi
  • 317 reviews 4.9/10 Comfort
  • 270 reviews 6.7/10 Breakfast
  • 233 reviews 5.3/10 Cleanliness
  • 170 reviews 4.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.