Mercure Neu-Isenburg 4 stars

Customer review rating (ALL Rating) 4.4/5 186 reviews

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Mercure Neu-Isenburg - Image 1
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Frankfurter Str. 190, 63263 NEU ISENBURG, Germany

Description

Hotel extras

  • Central location, good transport links A5, A3, A661. Isenburg center with approx. 130 shops

  • Parking garage with 200 parking spaces

  • 7 conference rooms for up to 150 guests

  • Bar & Bistro "Flieger-Bar"

  • 143 modern rooms with comfortable beds, TV and WIFI

Our accommodation(s)

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Hotel location

Mercure Neu-Isenburg

Frankfurter Str. 190
63263 NEU ISENBURG
Germany

GPS:50.047754, 8.695288

Telephone
Fax +49 6102 59942900

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Flieger-Bar

Tomato juice and other drinks are available in "Flieger-Bar" in the heart of our lobby, the Departure Lounge! Cockpit and galley in one. Guests and locals meet there. It's like a holiday and is beautiful!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  186 reviews

TripAdvisor Rating  4.0/5  324 reviews

Nice stay

Customer review rating 4.5/5

Peter N. Business - Confirmed reviews ALL

Hotel is next to the bus stop on the X17 and X19 routes from Frankfurt Airport. Room was renovated and the flight theme very eye-catching. Staff friendly and professional and the WiFi was easy to use and of a good connection speed. Overall, a very nice stay.

Dear Peter, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir & Crew

Better stay compared to last time, but still a bit of an generosity on water bottle in the room

Customer review rating 3.5/5

Stephanie Business - Confirmed reviews ALL

Only 2 bottles for a 3 nights stay, i reckon this is not satisfactory enough. Improvement on the heating, as in previous stays, the temperature was too high and i couldn't lower the temp in the room. Staff is very welcoming, as always.

Dear Stephanie, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always nice to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir & Crew

Stay was ok

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Bathroom was not maintained. Room ventilator should perform better. Hotel location is excellent. Reception has warm greetings.

Dear Dwarganath K., Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damir & Crew

Nice clean room. Breakfast is insanely overpriced.

Customer review rating 3.0/5

Ff H. Couples - Confirmed reviews ALL

It was ok, not very customer centric though. Breakfast is far too expensive. 24 euros pp is outrageous.

Dear Ronald L., Thank you for taking the time to tell us about your experience at the Mercure Neu-Isenburg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Damir & Crew

Nice plae to stay

Customer review rating 5.0/5

Rita F. Business - Confirmed reviews ALL

I enjoyed my visit a Mercure Hotel. Rooms are lovely, stay if very helpful. Food is delicious. I personally really liked the airflight theme all around the hotel. :) Speciall thanks to the staff for taking special care for my espresso every morning :)

Dear Rita, We very much appreciate your comments regarding your stay at the Mercure Neu-Isenburg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Damir & Crew

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Other web-users rate our hotel

  • 144 reviews 9.2/10 Location
  • 279 reviews 7.2/10 Room
  • 235 reviews 8.8/10 Service
  • 6 reviews 7.1/10 WiFi
  • 131 reviews 6.7/10 Cleanliness
  • 112 reviews 7.9/10 Breakfast
  • 31 reviews 5.6/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.