Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 4,212 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  4,212 reviews

TripAdvisor Rating  4.0/5  3,969 reviews

Certificate of excellence 2023

Great stay

Customer review rating 5.0/5

Sharon Couples - Confirmed reviews ALL

Second time staying, great location, friendly staff, rooms are clean & bed was absolutely 'Amazing', most comfortable hotel bed EVER !

Dear Sharon, Thank you for choosing to stay with us again and for sharing your feedback! We're thrilled to hear that you had a great stay and that you found our location convenient and our staff friendly. It's fantastic to know that you found your room to be clean and that you enjoyed the comfort of our bed – we strive to provide our guests with a restful and comfortable experience. We appreciate your continued support and look forward to welcoming you back for another wonderful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Warm Regards, Carly Gilmore Guest Relations Manager

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

I have filled out a guest form and left it at reception

Excellent location

Customer review rating 4.0/5

Marathon G. Families - Confirmed reviews ALL

Warm welcome let me check in early . Clean room , unfortunately fridge made an annoying noise at night saw water in the morning so something wrong room close to gravel driveway hear cars coming and going , room across kept closing doors noisy having a party told hotel on checking out they apologised and will look into the matters but I was checking out . Lovely sweet treat and welcome for my birthday

Dear Varsha, Thank you for taking the time to share your feedback with us. We're delighted to hear that you received a warm welcome and were able to check in early. It's wonderful to know that you found your room to be clean and that you appreciated the sweet treat for your birthday. We apologize for the inconvenience caused by the noise from the fridge and the proximity of your room to the gravel driveway. Your feedback regarding the noise from other guests is also noted, and we apologize for any disturbance this may have caused. Please know that we take your feedback seriously, and we will look into the matters you raised to ensure that necessary improvements are made. We hope that despite these issues, you were still able to enjoy your stay with us. Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Carly Gilmore Guest Relations Manager

Good location

Customer review rating 3.5/5

Jch Couples - Confirmed reviews ALL

Staff were fab. Friendly & efficient. Hotel itself is tired and dated, but the location outweighs that for us. The lifts are not working and we were advised of this prior. Was not a problem for us.

Dear Jan H., Thank you for sharing your feedback with us. We're delighted to hear that you found our staff to be fabulous, friendly, and efficient. We strive to provide excellent service to all our guests. We appreciate your understanding regarding the condition of our hotel and the issue with the lifts. While we acknowledge that the property may appear tired and dated, we're glad that the location met your needs and expectations. Your comments will be shared with our team as we continuously work to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. Thank you for choosing to stay with us. Warm Regards, Carly Gilmore Guest Relations Manager

Centrally situated

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Without exception, the staff, at every level provided an excellent service. They were always courteous and helpful.

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Other web-users rate our hotel

  • 2,264 reviews 9.4/10 Location
  • 2,287 reviews 5.9/10 Room
  • 2,273 reviews 8.7/10 Service
  • 26 reviews 6/10 WiFi
  • 851 reviews 5.4/10 Comfort
  • 710 reviews 6/10 Cleanliness
  • 616 reviews 7.6/10 Breakfast
  • 613 reviews 4.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.