Mercure Welcome Melbourne 3.5 stars

Customer review rating (ALL Rating) 3.9/5 4,205 reviews

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265 Little Bourke Street, 3000 MELBOURNE, Australia

Description

Hotel extras

Offering a range of convenient facilities, Mercure Welcome Melbourne strives to make each and every guest feel at home, with services such as complimentary WIFI, dry cleaning, reduced mobility access. The perfect location for those visiting Melbourne!

Our accommodation(s)

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Hotel location

Mercure Welcome Melbourne

265 Little Bourke Street
3000 MELBOURNE
Australia

GPS:-37.812801, 144.964508

Telephone
Fax +61 3 9639 0555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  4,205 reviews

TripAdvisor Rating  3.5/5  4,913 reviews

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Location was perfect but food options … room service was non existent and staff not able to advise what else we could do .

Customer review rating 3.0/5

Vincent K. Solo - Confirmed reviews ALL

satisfactory

Dear Vincent K., Thank you for sharing your experience with us. We apologize for any inconvenience caused by the room allocation and for not meeting your expectations regarding a quieter room. Your feedback about solo travelers is important to us, and we'll review our booking system to provide a better room allocation in the future. We appreciate your long-term membership and hope to make your next stay more enjoyable. Sincerely, Alex Mihardja Executive Assistant

Well located and great service and price

Customer review rating 4.5/5

Kaylene W. Solo - Confirmed reviews ALL

I really enjoyed my stay here. The service was hands down the best part, followed closely by the location. The room was good for a 3 day business stay and had everything I would need. Good natural light and spacious room (bathroom not so spacious). The only issue was the room smelled quite strongly of bleach when i checked in which I didn't love.

Dear Kaylene W, We're thrilled to hear that you enjoyed your stay and appreciated our service and location. Your feedback about the room is noted, and we apologize for any inconvenience caused by the bleach smell. We're glad the service frequency suited your needs, and we look forward to welcoming you back for another stay Sincerely, Alex Mihardja Executive Assistant

Value for Money

Customer review rating 3.5/5

Win S. Friends - Confirmed reviews ALL

Good location. Very clean. Friendly Staff. Found a bit strange to have no complimentary water though tap is drinkable. No bedroom cleaning until Day 3 is also hard to accept as the hotel seems to focus pretty much on cost saving.

Dear Win S, We appreciate your feedback and are glad to hear that you found our hotel to be in a good location, very clean, and with friendly staff. We apologize for any inconvenience regarding the lack of complimentary water and the cleaning schedule. We'll take your comments into consideration to improve our services. Thank you for choosing to stay with us, and we hope to welcome you back in the future Sincerely, Alex Mihardja Executive Assistant

Good location

Customer review rating 2.5/5

Leslie C. Couples - Confirmed reviews ALL

Below average room, noisy from corridor outside room, mold in the bathroom, feel spring in bed not comfortable. Will not stay here again

Dear Leslie C., We're disappointed to hear about your experience. We apologize for falling short during your stay. We're addressing the issues you've raised with our team to ensure improvements are made. If you reconsider in the future, we'd welcome the opportunity to provide you with a better experience. Sincerely, Alex Mihardja Executive Assistant

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Other web-users rate our hotel

  • 3,138 reviews 9.6/10 Location
  • 3,624 reviews 5.4/10 Room
  • 2,892 reviews 7.2/10 Service
  • 62 reviews 6/10 WiFi
  • 2,050 reviews 2.9/10 Comfort
  • 1,357 reviews 6.5/10 Cleanliness
  • 780 reviews 8.1/10 Breakfast
  • 715 reviews 2.8/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.