Novotel Sao Paulo Center Norte 4 stars

Customer review rating (ALL Rating) 4.4/5 3,895 reviews

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Description

Hotel extras

  • Enjoy the pool and kids space. Children up to 16 stay for free.

  • The hotel can host large events for up to 850 people.

  • 30 minutes by car to São Paulo International Airport - Garulhos

  • 3 minute drive to Carandiru subway station

  • 5 minutes from the Expo Center Norte Convention Center.

Our accommodation(s)

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Hotel location

Novotel Sao Paulo Center Norte

Avenida Zaki Narchi 500, Vila Guilherme
02029000 São Paulo
Brazil

GPS:-23.51193, -46.62076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,895 reviews

TripAdvisor Rating  4.0/5  1,665 reviews

Disappointing

Customer review rating 1.0/5

Ana Friends - Confirmed reviews ALL

No air conditioning in the lobby 1h40 to do the check in They didn’t allow us late a check out and we had a line of 40 min to check out

Dear Ana Paula Y., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nayra Bustamante Subgerente

Well located

Customer review rating 5.0/5

José M. Business - Confirmed reviews ALL

Well located , excellent breakfast, safe, friendly staff, comfortable and very clean

Prezado Sr. Jose Montero: Apreciamos seus comentários referentes á sua hospedagem no Novotel São Paulo Center Norte. Compartilharemos suas percepções com nossas equipes. Tenho certeza de que seu feedback será um encorajamento para continuarmos a melhorar a qualidade de nossos serviços. Agradecemos novamente por nos informar sobre sua experiência e esperamos revê-lo em breve. Sinceramente, Nayra Bustamante - Subgerente

Bad choice

TripAdvisor rating 1.0/5

MaconiaM Families - TripAdvisor review

Bad experience! More than 1 hour to check in. There was an infinite cue due to the hollidays and each check in took forever. We wanted 2 connected rooms for our family of 2 adults and 2 kids and they ran out of them. The rooms were a joke. Tiny beds, antique technology (no smart tv, no chargers) Do nor recommend it

Customer service

Customer review rating 2.0/5

Albert S. Business - Confirmed reviews ALL

I they did t change my sheets, they didn’t provide me water nor even because I got the half board they charge for tap water glass, I request tea and didn’t provide, after I got it again no water at all provide for the hotel .

Dear Mr. Albert Kalimi S., Thank you for taking the time to tell us about your experience at the Novotel São Pulo Center Norte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem with the housekeeping and reception department and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ana Carolina Egydio General Manager

Great staff!

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I enjoyed our stay, rooms were comfy, staff extremely friendly, the only negative thing I can say is that there were no iron in the room so I couldn’t press my clothes and the shampoo and conditioner bottles on one of our bathrooms were completely empty.

Dear Natalia M., We very much appreciate your comments regarding your stay at the Novotel São Paulo Center Norte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have already sent your observation to the governance department about the shampoo, and about the iron, we make it available for loan free of charge Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nayra Bustamante Subgerente

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Other web-users rate our hotel

  • 558 reviews 9.1/10 Location
  • 1,174 reviews 7.4/10 Room
  • 1,476 reviews 6.4/10 Service
  • 24 reviews 7.3/10 WiFi
  • 644 reviews 7.2/10 Breakfast
  • 540 reviews 7.2/10 Comfort
  • 528 reviews 7.8/10 Cleanliness
  • 432 reviews 5.6/10 Food

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