Sofitel Legend The Grand Amsterdam 5 stars

Customer review rating (ALL Rating) 4.8/5 2,739 reviews

Sofitel Legend The Grand Amsterdam - Image 1
Sofitel Legend The Grand Amsterdam - Image 2
Sofitel Legend The Grand Amsterdam - Image 3
Sofitel Legend The Grand Amsterdam - Image 4

Description

Hotel extras

  • Relaxing Sofitel Spa and Sofitel Fitness

  • Peaceful Garden Terrace, our hidden gem!

  • 44 suites, including Butler Service

  • 19 meeting rooms, including 5 listed as historical monuments

  • Located in the city center, enjoy our legendary historical tour

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Legend The Grand Amsterdam

Oudezijds Voorburgwal 197
1012 EX AMSTERDAM
Netherlands

GPS:52.371132, 4.89531

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  2,739 reviews

TripAdvisor Rating  4.5/5  3,809 reviews

Certificate of excellence 2024

Luxury and great service. Amsterdam’s best hotel.

TripAdvisor rating 5.0/5

Christine G TripAdvisor review

We have visited this hotel many times and it never fails to deliver outstanding service. Rooms are spotlessly clean. The standard of service provided by all the staff is exceptional. The location is great for exploration. I would recommend this hotel to everyone who is visiting Amsterdam.

Outstanding Hotel, Excellent Experience

TripAdvisor rating 5.0/5

David G TripAdvisor review

We have stayed in many fine and historic hotels in many cities over the years, but this has become our favourite, primarily because of the efficient, thoughtful and kind service provided by the people working there. It feels wrong to single out individuals but Zsa Zsa Zanolie and Niels Essink both go far out of their way to make us feel welcome, and the whole front of house team are exceptional - really far better than in other hotels in which we have stayed. We very much appreciate and like the breakfast team with Lilian, Hester, Will, Florian and the whole team. Breakfast is such a difficult meal to get right in a big hotel, with no reservations and the time pressure - this team are brilliant. Mauricio and all the butler team could not be more helpful and are also very much appreciated by us. I would recommend that anyone thinking of spending any time in beautiful and historic Amsterdam to stay at this hotel, and to speak to the excellent Concierge team, who know the city better than anyone and will help you to make the most of your time. And finally, a word for the Housekeeping service. The standards of cleanliness at this hotel are truly exceptional, and the housekeeping service is an important part of what makes the hotel special. And on top of all of this, the hotel itself is a beautiful historic building situated in the heart of Amsterdam. I heartily recommend it.

Good, but not good for a 5-star hotel

TripAdvisor rating 3.0/5

travelreluctant TripAdvisor review

It is a beautiful hotel, and it is situating close to most places one would want to see in Amsterdam. We had a junior suite which was roomy and clean. The main problem, however, was the bed: it was singularly uncomfortable for two people to sleep on. The mattress had something on top of it, under the sheets, but whatever it was, it was uneven and thicker in the middle than at the edges on the bed. We could not rest well in the night and woke up with back pain in the morning. Less important problems, but still annoying: very little light in the room, and not immaculate room service. On our second day my pajamas were thrown crumpled on our suitcase rather than neatly folded and left on the bed, and I had to call the "butler" to ask for coffee pods for the coffee machine. All of these problems (except for the bed) are easy to ignore, but for a 5 star hotel with about $1,000 per day price tag it is disappointing. I also thought the "butler service" was really a gimmick, the hotel would do good to eliminate this fake luxury item.

Beautiful hotel with young staff & outdated tech

Customer review rating 4.0/5

Barbara F. N. Couples - Confirmed reviews ALL

The Sofitel Legend the Grand in Amsterdam is a beautiful hotel in a great part of town. The staff is very friendly but some are inexperienced in customer service. The service at breakfast is inadequate with so many customers. The in-room technology is outdated. The wifi is very slow and there are no smart TVs so it is difficult to stream any shows. There is limited outlets to charge devices. Besides these glitches I would recommend the Grand. We had a lovely room with a spacious living room.

excellent location in Amsterdam, well within walking distance of all highlights etc of the city.

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The staff at The Grand were extremely obliging and helpful, particularly on reception.

Dear Ms R., We very much appreciate your comments regarding your stay at the Sofitel Legend The Grand Amsterdam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emmy Stoel General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 689 reviews 9.5/10 Location
  • 910 reviews 8.2/10 Room
  • 1,502 reviews 9.3/10 Service
  • 7 reviews 2.6/10 WiFi
  • 402 reviews 8/10 Comfort
  • 392 reviews 9.1/10 Breakfast
  • 354 reviews 8/10 Food
  • 336 reviews 9.2/10 Vibe

Powered by Trustyou

Our other establishments nearby

All our hotels in Amsterdam