ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 881 reviews

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ibis Charleroi Centre Gare - Image 1
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Quai Paul Verlaine 12, 6000 CHARLEROI, Belgium

Description

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Telephone
Fax +32 71 70 21 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  881 reviews

TripAdvisor Rating  3.5/5  578 reviews

Very close to the train station and bus. Excellent to stay

Customer review rating 5.0/5

Mia Couples - Confirmed reviews ALL

The accommodation was comfortable, the room was clean and had good views.

Dear Mia, Thank you for such a positive review. It is heartening to learn that our proximity to the train station and bus terminals greatly facilitated your travel plans. Our team at ibis Charleroi Centre Gare takes pride in maintaining a high standard of comfort and cleanliness, and we are thrilled that these aspects contributed positively to your stay. Our picturesque views are indeed a highlight for many of our guests, and we're glad you enjoyed them. Furthermore, as part of the ALL – Accor Live Limitless loyalty programme, we are delighted that you felt recognized and valued during your visit. It is equally rewarding to hear your appreciation for our sustainable development initiatives and our concierge service. We continually strive to provide exceptional service and a memorable experience for all our guests. Your glowing feedback serves as encouragement for us to maintain the exceptional standards we set at our hotel. Rest assured, we will continue to uphold these values for all future stays. It would be our pleasure to have you return on another occasion. Very best wishes, Ovidiu Chitas, General Manager

Very good location

Customer review rating 4.5/5

Elise Friends - Confirmed reviews ALL

Very good location, kind en helpfull people, breakfast very good, clean rooms.

Dear Elise, Thank you very much for your review. It is heartening to know that our central location proved to be highly convenient for your needs, and that our team's hospitable service contributed positively to your stay. We are also pleased to hear that our breakfast selection met your expectations and that the cleanliness of our rooms was up to the high standards we strive to uphold. Your satisfaction is our greatest reward, and we will continue to dedicate ourselves to providing an exceptional experience for all guests who choose ibis Charleroi Centre Gare for their travels. We hope that you will return. Best regards, Ovidiu Chitas, General Manager

A lot errors during my check in

Customer review rating 0.5/5

Alex Business - Confirmed reviews ALL

I paid for 3 nights and the man at the counter just booked 2 nights. I asked to get the bill directly but he told me it was impossible, he said I will receive it when I leave. Fortunately two days after I asked again other colleagues and it's at that moment they realised the mistakes of the 1st man. They were not surprised, this man used to make a lot of mistakes and seems a liar. It bring me some stress. On top of that I don't get fidelity points for my third nights...

Dear Alexandre, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you faced during the check-in process. We strive to ensure a smooth and welcoming start to your stay, and it seems we fell short in this instance. The situation you described is not reflective of our usual standard of service. We understand that the loyalty points for your stay are important, and we regret the oversight that led to the points for your third night not being credited as expected. The issues you've highlighted have been taken seriously, and we are reviewing our training procedures to prevent such situations from recurring. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ovidiu Chitas, General Manager

Perfect stay

Customer review rating 5.0/5

T Business - Confirmed reviews ALL

Perfect location (close to the train station), quiet and clean room. All in all, it was a very nice experience.

Dear Guest, Thank you for this great review. We're delighted to hear that you enjoyed the quietness and cleanliness of your room and found our location to be perfect for your needs. It is our pleasure to provide a comfortable and serene environment for our guests. Your kind words about our receptionist are greatly appreciated; our team is dedicated to offering warm and efficient service at all times. We look forward to welcoming you back. Best regards, Ovidiu Chitas, General Manager

very good stay

Customer review rating 5.0/5

Izaak V. D. Z. Solo - Confirmed reviews ALL

excellent

Dear Izaak, Thank you for your positive review. We're delighted to hear that you had a very good stay and found it to be excellent. We take great pride in our commitment to customer satisfaction, and it's rewarding to know that our efforts are resonating with our guests. Regarding your comment on the bacon, we appreciate this feedback as it helps us understand our guests' preferences and allows us to continuously improve our breakfast offerings. Please rest assured that we are attentive to all comments that can enhance our guests' experience. We look forward to welcoming you again soon. Best wishes, Ovidiu Chitas, General Manager

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Other web-users rate our hotel

  • 756 reviews 8.9/10 Location
  • 816 reviews 4.6/10 Room
  • 584 reviews 9.2/10 Service
  • 25 reviews 6/10 WiFi
  • 470 reviews 3.4/10 Comfort
  • 310 reviews 5.3/10 Cleanliness
  • 300 reviews 8.1/10 Breakfast
  • 167 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.