ibis Marrakech Centre Gare 3 stars

Customer review rating (ALL Rating) 3.7/5 887 reviews

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ibis Marrakech Centre Gare - Image 1
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AV HASSAN II, PLACE DE LA GARE, 40000 MARRAKECH, Morocco

Description

Hotel extras

  • Swimming pool

  • Less than a 5 minute walk from the station

  • Free WiFi

  • Located in the city center

  • 10 minutes from Jamaa El-Fna and other tourist hotspots

Our accommodation(s)

Hotel location

ibis Marrakech Centre Gare

AV HASSAN II, PLACE DE LA GARE
40000 MARRAKECH
Morocco

GPS:31.62975, -8.018305

Telephone
Fax +212 5244-35936

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar

IBIS KITCHEN

Non contractual photo

Fresh, simple and delicious cuisine with salads you create yourself selecting from a huge range of ingredients and dressings. Spicy, sun-drenched specialties from Morocco for you to enjoy as well.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  887 reviews

TripAdvisor Rating  3.5/5  1,439 reviews

Dissapointing

Customer review rating 2.0/5

Dissatisfied Friends - Confirmed reviews ALL

This hotel is in urgent need of repair, cleaning and overhaul. The staff needs training in basic services like welcoming guests. The pool was closed and we were not advised about it. The biggest problem however is that i have sent several emails with questions and have never received an answer. Same with calls, they never answer, i must have tried calling them 20 times at different times, no answer. One of the emails and most of the calls were to camcel our second reservation a few days after our first stay. We canceled all our accor bookings in Morocco after that.

Very bad customer service

Customer review rating 1.0/5

Axel Families - Confirmed reviews ALL

I stayed 3 nights in April at this hotel. I would have say that I had a very bad time there. First, even if I directly booked with Accor hotel for my stay at Ibis, I never received a notification about the closing of the pool. It was 35 degrees Celsius. After that I had to insist and show evidence of no notifications received from the hotel for inform us of the pool closing, they eventually offer us a voucher for an hotel novotel hotel at 40 mn by walk. The receptionist who checked us in was not nice and we didn’t feel welcome at the check in. When I asked for places to visit in Marrakech and tips he just answered to me : go on TripAdvisor ! Customer service was extremely disappointing, especially for restauration. We choose half board thinking that we may have a nice experience at the restaurant of the hotel but it has been a very bad mistake. Whenever at the bar or at the restaurant, the service was extremely slow and every staff member gave us a different explanation about what the half board was about. Most of the time the cook was not available even at the local time for lunch or dinner. We had to prebook our meals and it was extremely limited option. Moreover the dishes cooked was not even the same that the one we pre booked earlier and some were very overcooked. Even for ordering a coffee, a soda or a liquor was a challenge because they really don’t care at all of their customers waiting at the bar. I won’t recommend this hotel at all.

The only thing good is the location

Customer review rating 2.0/5

Alphonse Solo - Confirmed reviews ALL

- good location - Value is terrible, way too expensive - Dirty - Rude staff

Dear Aurelien F., Thank you for taking the time to tell us about your experience at the ibis Marrakech Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

workable

Customer review rating 3.5/5

Etienne Solo - Confirmed reviews ALL

housekeeping 9/10 Ilham reception 9/10 as always eager to give info, extend late check out , accept my "excuse" not to be able to pay first day in view of fact I had to extend in my credit card profile Africa as continent where credit card I was able to use it. 2 man reception - do not meet my generral standards a) the one I met mostly in the afternoon 3/10 as mostly lazy and not interested to helpeg where to find bus stop ctm to go to agadir etc... b) the second one 6/10 although one customer took long time at reception , 2 staff at the reception as I was forced to update my room key in view of my late check out. I had to wait more than 5 min and then suddenly both jumped on my case which took 15 seconds<; pffff location is good near railway station

Dear Etienne V., We very much appreciate your comments regarding your stay at the ibis Marrakech Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Disappointed

Customer review rating 2.0/5

Peter K. /. P. M. A. Couples - Confirmed reviews ALL

No aircon in first assigned room, second room not much better but ok because room away from (open window during night). No advance information during booking that swimming pool is under repair. Asked for additional pillow at reception, never got them. Hotel requires overall better maintenance, elevator is still working but might break down anytime. Breakfast has good quality and good choices

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Other web-users rate our hotel

  • 515 reviews 9/10 Location
  • 945 reviews 3.1/10 Room
  • 777 reviews 7/10 Service
  • 22 reviews 4.1/10 WiFi
  • 531 reviews 2.5/10 Amenities
  • 459 reviews 2.2/10 Cleanliness
  • 442 reviews 3/10 Comfort
  • 270 reviews 5.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.