ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,095 reviews

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ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
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ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,095 reviews

TripAdvisor Rating  3.5/5  3,562 reviews

Basic hotel with breakfast option

TripAdvisor rating 3.0/5

multiwayconsultant TripAdvisor review

No frills Ibis Hotel, Clean and and Spartan! Coffee and Mini fridge, slippers, not available! The use of one time paper cups in the bathroom is distasteful, as I use it to hold our toothbrush and toothpaste. The AC was central controlled and was not functioning even though I had requested AC in my room. This was our first Ibis experience, the rates are comparable with other hotels, due to allergies. hardwood floors were the reasons for our selection. The breakfast buffet is standard fare.

Memorable stay

Customer review rating 4.5/5

Andre K. Couples - Confirmed reviews ALL

Great service but room is small. Bathroom is tiny Good breakfast. Frida and Francesco in from office and Caleb in breakfast are very welcoming. Frida went above and beyond.

Dear Andre, Thank you for taking the time to review your stay. It is heartwarming to hear that you found our staff service remarkable, with special mentions for Frida, Francesco, and Caleb. Their dedication to guest satisfaction is indeed one of our greatest strengths. While we are delighted with your high regard for our cleanliness and the quality of our breakfast, we take note of your suggestion for a recycling bin in the room. We strive to balance our commitment to sustainability while ensuring the comfort and convenience of our guests. However, we regret that the room size did not fully meet your expectations. Our hotel design focuses on efficient use of space, reflective of our commitment to providing clean, modern, and accessible accommodations. Your kind words about our loyalty programme and your willingness to recommend us are greatly appreciated. It encourages us to continue delivering the service excellence that the ibis brand stands for. We are looking forward to welcoming you again. All the best! Marc UYTTERHOEVEN, General Manager

Promises are not kept

Customer review rating 1.0/5

D Business - Confirmed reviews ALL

The toilet is tiny, but that is something that I knew and expected. When I left the printer was not working so the receptionist asked me if he could just sent me the receipt by email. 5 days later and I have not had a receipt. I also made a request for it through your website and still no receipt / invoice.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to note your membership with ALL – Accor Live Limitless and are grateful for your loyalty to our brand. We regret to hear about the inconvenience you faced regarding the receipt; this is certainly not the standard we strive to uphold. Rest assured, we are looking into the matter to ensure our processes are more efficient. Regarding your observations on our competitiveness in Brussels, we continuously review our offerings to provide value to our guests. We apologize for the oversight with the toilet paper; such an incident is not reflective of our attention to detail, and we have taken note to prevent future occurrences. Our commitment to sustainability is a priority, and we will review our use of paper cups to better align with our environmental goals. We acknowledge your comments on the size of the toilet, although we hope that the other amenities in our rooms compensated for this aspect. Moreover, we are continuously working on maintaining the quality of our accommodations to provide a comfortable and enjoyable experience for all our guests. We hope we can welcome you back in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

Usual Ibis Quality

TripAdvisor rating 3.0/5

GillinghamJim TripAdvisor review

Visited Brussels for a couple of days to see Belgian friends and take in some football. Decent city centre location just a couple of hundred yards from the metro. Usual ibis decore and layout. Comfortable beds for a decent sleep. Fair breakfast on offer with both hot and cold options. Worth a stay if looking for a budget price hotel.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our central location provided a convenient base for your visit to Brussels and that you enjoyed the comfort of our beds, an essential for a restful night's sleep. While our hotel decor is consistent with the Ibis brand, ensuring familiarity and comfort for our guests, we appreciate that you highlighted it and we hope it met your expectations for a pleasant stay. Our breakfast selection is designed to cater to various tastes and preferences, and we are glad you found the options to your liking. Providing value for our guests is one of our top priorities, and we are pleased to know that you recognized the budget-friendly nature of our hotel. We hope to welcome you back. All the best. Marc UYTTERHOEVEN, General Manager

Enjoyed stay.

Customer review rating 4.5/5

O. O. C. Families - Confirmed reviews ALL

I will always come back. Extremely satisfied with service rendered

Dear O., We would like to thank you for this review about your recent experience in our hotel. It is truly gratifying to learn that you found your stay to be easy and convenient, which is always our goal at ibis Brussels City Centre. Your recognition of our Accor Live Limitless loyalty programme and the special mention of our staff members Frida and the young man with earrings brings us immense joy. We take pride in our team's dedication to creating memorable experiences for our guests. We are also pleased that the cleanliness of our hotel met your expectations, and your appreciation for our sustainable development initiatives resonates deeply with our commitment to the environment. Moreover, we're touched to know that our hotel felt like a second home to you and that your satisfaction with our service has led to your eagerness to return. This is the highest compliment we could hope for and motivates us to continue providing exceptional hospitality. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,992 reviews 9.6/10 Location
  • 2,411 reviews 4.3/10 Room
  • 1,448 reviews 8.5/10 Service
  • 43 reviews 7.5/10 WiFi
  • 1,688 reviews 2.9/10 Comfort
  • 771 reviews 7.5/10 Breakfast
  • 746 reviews 6.2/10 Cleanliness
  • 323 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.