Mercure Hotel Amsterdam West 4 stars

Customer review rating (ALL Rating) 3.8/5 477 reviews

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Mercure Hotel Amsterdam West - Image 1
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Oude Haagseweg 20, 1066 BW AMSTERDAM, Netherlands

Description

Hotel extras

  • 200 meters from a small beach and lake called ''strand het nieuwe meer''

  • Easy to reach by car and public transport

  • Breakfast buffet, bar and restaurant at the hotel

  • 14 meeting rooms available

  • Reception at your service 24 hours a day

Our accommodation(s)

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW AMSTERDAM
Netherlands

GPS:52.337578, 4.817787

Telephone
Fax +31 20 615 9027

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

AT WEST

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  477 reviews

TripAdvisor Rating  3.5/5  1,395 reviews

Room in a noisy spot

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

The room I was given was close to the reception and to the entrance. This made this spot pretty noisy with a lot of guests and staff activities. The door was not noiseproof at all and that was quite disturbing. This was the first time I stayed in the Mercure, and it was not a good experience.

Dear Nicolas Borice, Thank you for taking the time to share your feedback. We are truly glad to hear that our breakfast staff made a positive impact during your stay. Providing our guests with exceptional service is something we take great pride in. However, it saddens us to learn about the noise disturbances you encountered. We sincerely regret you did not make us aware while on site of any issues so that we might have dealt with them immediately. We strive to offer a tranquil environment, and while our rooms at the backside are usually quieter, we regret that your experience did not meet these usual standards. Regarding the comfort of the room, we aim to provide a modern and relaxing ambiance, and it is disheartening to hear your expectations were not fully met on this occasion. We cherish every opportunity to create a memorable experience for our guests, and we are earnest in our desire to improve upon the areas you have highlighted. Your insights are invaluable to us as they assist in our commitment to continuous enhancement of our services. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Mercure Hotel Amsterdam West

Conveniently located for the wider area with parking and bus/tran link into city centre

Customer review rating 3.0/5

David Couples - Confirmed reviews ALL

Good location like before allowing us to park and tour the wider area. Pretty location by the water. The building works were not flagged in advance, which would have been helpful.

Dear David, Thank you for taking the time to share your feedback. We are pleased to hear that our location, with its convenient parking and proximity to the lake and natural park, was appreciated. It is always our aim to offer guests a serene environment complemented by the ease of exploring the surrounding areas. We regret to hear about the unexpected inconveniences you encountered during your stay. Please be assured that the heating issues and water heating failure you mentioned were isolated incidents and not reflective of our usual standards. We understand the impact this may have had on your comfort and extend our apologies. Concerning the amenities in the room, such as proper cups and glasses, we take note of your preferences and will consider this for future improvements to our service offerings. In regards to the building works, we endeavor to minimize any disruption to our guests and will strive to communicate any ongoing works more effectively in the future. Your satisfaction is of the utmost importance to us, and we are heartened to know that our staff members were able to assist you patiently and effectively throughout the challenges. We hope we have the opportunity of seeing you again in the future. Kind regards, Mercure Hotel Amsterdam West

old hotel with renovation

Customer review rating 2.5/5

Anonymous Business - Confirmed reviews ALL

renovation is strongly needed. I was not able to close the window. But Staff was very friendly .

Sehr geehrter Karen, wir bedanken uns dafür, dass Sie sich die Zeit für ein Feedback genommen haben. Wir bedauern es sehr, dass wir Ihren Erwartungen an unser Hotel nicht gerecht werden konnten. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten. Danke für Ihren Hinweis zur Renovierungsbedürftigkeit unseres Hotels. Wir nehmen das gerne auf, da wir unseren Gästen stets einen wundervollen Aufenthalt ermöglichen möchten. Andererseits bedanken wir uns ganz herzlich für Ihr freundliches Kompliment an unsere Mitarbeiter und deren netten und engagierten Service. Wir geben dies sehr gerne weiter. Das spornt uns an, unseren Gästen auch weiterhin alles zu geben. Wir hoffen, dass wir Sie auch in Zukunft wieder bei uns begrüßen dürfen. Mit besten Grüßen, Mercure Hotel Amsterdam West

Hotel renovation started at 7:00 AM with noise, Shower flooded

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Not too good this time. Because of renocation work people started hammering at 7:00 AM waking me up, where I had hoped to sleep a little longer. The shower then flooded...

Dear Richard, Thank you for taking the time to provide this feedback. We are delighted to hear that you found our bar personnel to be a highlight during your stay, and we will certainly pass on your compliments to the team. However, it is with regret that we note your concerns regarding noise and the shower in your room. While we strive to maintain a tranquil environment, we understand that any disturbance can impact the comfort of our guests. We are also saddened to hear about the inconvenience caused by the shower. Please rest assured that our team is dedicated to providing a seamless and comfortable experience for all our guests. Your feedback is important to us as it helps us to continuously improve our guest experience. We hope to have the opportunity to better serve you in the future. We hope to welcome you back on future occasions. Best regards, Mercure Hotel Amsterdam West

Good standard, far from the center

TripAdvisor rating 3.0/5

Saulius A Friends getaway - TripAdvisor review

Standard hotel, everything is fine, comfy beds, kettle, instant coffee and tea, small fridge in the room. One side is noisy, another is quiet . Far from the center, breakfast is 25 euro. One free welcome drink if you register in the loyalty program

Dear Saulius, Thank you for your review. It's great to hear that you found our beds comfortable and appreciated the in-room amenities such as the kettle, coffee, tea, and fridge. We're also pleased that you noticed the quietness offered by our lakeside rooms. We acknowledge that our location, while not in the city center, provides a tranquil retreat near natural attractions. The price of our breakfast reflects the quality and range of the products offered, and we provide an express option for those seeking a lighter start to their day. We understand the distance from the center might not be ideal for everyone, and we hope the bus access helped to make your journeys to the city more convenient. We hope to welcome you back in the future. Kind regards, Mercure Hotel Amsterdam West

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Other web-users rate our hotel

  • 615 reviews 6.8/10 Location
  • 786 reviews 6.6/10 Room
  • 592 reviews 7/10 Service
  • 12 reviews 7.9/10 WiFi
  • 352 reviews 6/10 Cleanliness
  • 274 reviews 7.3/10 Breakfast
  • 255 reviews 3.1/10 Value
  • 177 reviews 4.8/10 Food

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