Mercure Hotel Hamburg City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,583 reviews

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Mercure Hotel Hamburg City - Image 1
Mercure Hotel Hamburg City - Image 2
Mercure Hotel Hamburg City - Image 3
Mercure Hotel Hamburg City - Image 4
Amsinckstr. 53, 20097 HAMBURG, Germany

Description

Hotel extras

  • Right across the street from the Harry Potter Theater

  • Spacious rooms (approx. 258-474 sq. ft.) in Superior, Privilege and Junior Suite categories.

  • Business and family hotel with ample parking and parking garage spaces.

  • New work meeting and event area with the latest lighting equipment for your creative events.

  • Central location near hotspots e.g. HafenCity, Landing Bridges, city center, theater and more!

Our accommodation(s)

Hotel location

Mercure Hotel Hamburg City

Amsinckstr. 53
20097 HAMBURG
Germany

GPS:53.545363, 10.0173

Telephone
Fax +49 40 23638155

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PIER - 1163

Moin and Ahoy in the PIER - 1163 Bistro. At dawn, when the port is resting, you can find the right mooring place. Hamburg tradition meets intl. classics, fresh-innovative-Hanseatic Hiss the sails.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,583 reviews

TripAdvisor Rating  4.0/5  1,038 reviews

just okay hotel

Customer review rating 3.0/5

First T. I. H. Business - Confirmed reviews ALL

hotel is fine , too far from the city center so either taxi or walk 40 mins. A/C dont work unless it is summer resulting to hot and stuffed air. You can open windows but be prepared to wake up in the morning because of birds and small boats using horns. Bathroom drains plugged up. I asked a couple of times to take care of , never happened. WiFI does not work in the room. I reported the problem but it was weekends so no technician available. Weekday came and still no fix so I checked out anyway.

Customer review rating 2.0/5

H. B. Business - Confirmed reviews ALL

Room not cleaned daily and guests not informed. I was offered extra bonus points to compensate that were never given. Staff not friendly. Very disappointed.

Dear Mr. H. The team at the Mercure Hotel Hamburg City would like to thank you for taking the time to write to us after your stay and deeply regrets that the services we provided did not meet your expectations. We apologize for the inconvenience caused. We have forwarded your note about the lack of information about our housekeeping standards and the failure to credit points to your ACCOR Live Limitless member account to the relevant departments and management. Your report of the experience you had at our reception was received with great interest. The employees concerned will be questioned and made aware of this. Any impression of rudeness reflects on the entire staff and the "Mercure" brand! That is why your feedback is so important to us. The entire team at the Mercure Hotel Hamburg City would be delighted to have an opportunity to prove to you that we can learn and improve! That is why we hope to welcome you back as a guest soon. Best regards Thomas Buch Duty-Manager

Ok for a short stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Lacking room facilities such as coffee/tea making facilities. No minibar only water. Small bathroom.

Customer review rating 4.5/5

Regular A. G. (. B. Business - Confirmed reviews ALL

As a regular guest, I'm always praising the Team for the warm welcome, the much appreciated personal attentions (please keep on going :) ) and the professionalism of the entire Team.

Comfortable stay

Customer review rating 4.5/5

Kate Couples - Confirmed reviews ALL

Enjoyed well appointed and comfirtable rooms. Very helpful staff.

Dear Kate , We very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Funke Duty Manager

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Other web-users rate our hotel

  • 1,139 reviews 8.5/10 Location
  • 1,725 reviews 7.5/10 Room
  • 1,543 reviews 8.2/10 Service
  • 23 reviews 8.5/10 WiFi
  • 1,312 reviews 8.5/10 Breakfast
  • 745 reviews 7.9/10 Cleanliness
  • 443 reviews 3/10 Value
  • 441 reviews 9.1/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.