Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.3/5 2,658 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,658 reviews

TripAdvisor Rating  4.0/5  3,500 reviews

Certificate of excellence 2024

Excellent Service and location

TripAdvisor rating 5.0/5

MarkB2012 TripAdvisor review

This hotel is located right in the heart of Brussels and 2 mins walk from Central Station. What marks this hotel out though is the comfort of the room, airy and spacious with one of the highest and conformist double beds I’ve ever seen. An added bonus was a separate toilet and shower room, handy if you are sharing with someone who takes too long in the shower. They cater for business and tourism and everyone is made to feel very welcome. The rooms also have USB ports to charge your devices. Whatever your reason for visiting Brussels you can get to it easily from here whether walking or every conceivable method of transport on the doorstep. The majority of the main sites are within walking distant though some you may want to take the Metro. Food and drink options are plentiful in the vicinity and of course more chocolatiers than residents it seems. Highly recommended

Dear Guest, Thank you for this great review. It brings us great joy to know that our central location served you well, placing you in the heart of Brussels just moments away from both the Grand-Place and Central Station. Your compliments on the comfort of our rooms, particularly the convenience of separate toilet and shower facilities, are greatly appreciated. We are also pleased that you found our hotel ideal for both business and leisure purposes, and that our efforts to create a welcoming environment did not go unnoticed. It is delightful to hear that the in-room USB ports added an extra layer of convenience to your stay. Your mention of the easy accessibility to various transport options and the proximity to main sites, complemented by the abundance of food and drink choices and the charm of local chocolatiers, truly encapsulates the experience we strive to offer our guests. Your high recommendation is the seal of approval that motivates us to continue providing exceptional service. Once again, thank you for choosing Novotel Brussels Off Grand Place, and for your kind words. Your feedback is invaluable to us and to future guests. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Excellent location to stay during a vacation in Brussels

Customer review rating 4.5/5

Suleyman N. K. Families - Confirmed reviews ALL

It's literally at the center of the town and just on the opposite side of the main train station and 4-5 min's walk distance to the downtown of Brussels. Breakfast was also more than an average European hotel breakfast.

Dear Suleyman Nezih, Thank you for taking the time to review your stay. We are delighted to hear that our central location and the quality of the breakfast offered at our hotel met your expectations and contributed positively to your experience in Brussels. However, we regret to hear about the inconvenience you faced with the check-in timing. Our standard check-in time is designed to ensure that rooms are thoroughly prepared for our guests' comfort, but we understand that after a journey, an earlier check-in is always appreciated. We also note your comment regarding the Wi-Fi speed and would like to apologize for any inconvenience this may have caused. Please rest assured that we strive to provide a seamless online experience for all our guests. Your compliments on the hotel's cleanliness are much appreciated, and we are glad that this aspect of our service made a positive impression. Thank you once again for your feedback, as it is essential in helping us maintain and improve our services where possible. We are looking forward to welcoming you again. All the best! Jurgen Van der Haegen, General Manager

Nice stay

Customer review rating 5.0/5

Raúl M. Business - Confirmed reviews ALL

The hotel is very well located, the bed is comfortable and the room is always clean.

Dear Raúl, Thank you for such a great review. We are thrilled to know that our prized location added value to your visit, making the iconic sights of Brussels easily accessible for an enriching experience. It is also gratifying to learn that the comfort of our beds provided you with a restful night's sleep, and that you found our commitment to cleanliness met your expectations. Our team takes great pride in ensuring our guests' comfort and satisfaction. Thank you for choosing Novotel Brussels Off Grand Place, and we eagerly await the opportunity to serve you again. We look forward to a return visit from you in the future. Best wishes, Jurgen Van der Haegen, General Manager

Good Stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Perfect location. Friendly and professional reception staff. Good breakfast. The couch in the room was not properly adjusted.

Dear Guest, Thank you for reviewing your recent experience. It's heartening to learn that our prime location, attentive staff, and sumptuous breakfast offerings positively contributed to your stay with us. However, we regret any inconvenience caused by the couch adjustment in your room. Please rest assured that we strive to ensure all aspects of our guest rooms meet our high standards, and we appreciate you bringing this matter to our attention. We also take pride in our commitment to sustainability and are pleased that our efforts resonated with you. While we understand that you are not currently a member of ALL - Accor Live Limitless loyalty programme, we hope that our services and facilities will inspire you to consider joining us in the future to enjoy additional benefits. Thank you for your heartwarming recommendation, and we look forward to the pleasure of welcoming you back. We hope to welcome you back. All the best. Jurgen Van der Haegen, General Manager

Great location

Customer review rating 3.5/5

Maco Couples - Confirmed reviews ALL

The location is great. Short walk to central station and Grand Place. The room was just okay. We had the Executive suite with 1 queen bed. The room was clean and bigger than just a regular room. When walking into the room there were 2 twin beds that are a bit shabby. The queen bed in a separate room was comfortable and clean. But this is a no frills room. Bathroom needs a good scrubbing around the edge of the top of the tub and shower head needed cleaning as well. Service was very good.

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are delighted to hear that our prime location in the heart of Brussels and the quality of service provided by our team met your expectations and contributed positively to your stay. We regret to hear that certain aspects of your room did not fully meet your standards. Our Executive suites are designed to offer comfort and convenience, and we are disheartened to learn about your observations regarding the room's condition and cleanliness. Please rest assured that we maintain rigorous housekeeping protocols and your comments have been taken very seriously. We continuously strive to provide a clean and welcoming environment for all our guests. We are pleased that you found the service to be very good, as we pride ourselves on delivering exceptional experiences. Your commendations serve as an encouragement to our dedicated staff who aim to provide a memorable stay for each guest. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.