Novotel Rotterdam-Schiedam 4 stars

Customer review rating (ALL Rating) 3.9/5 855 reviews

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Novotel Rotterdam-Schiedam - Image 1
Novotel Rotterdam-Schiedam - Image 2
Novotel Rotterdam-Schiedam - Image 3
Novotel Rotterdam-Schiedam - Image 4
Hargalaan 2, 3118 JA Schiedam, Netherlands

Description

Hotel extras

  • 138 modern guest rooms with connecting rooms available

  • Easily accessible by car and public transport

  • Delicious breakfast buffet, bar and restaurant

  • On-site Fitness room with Technogym equipment, to work out and keep your body in shape

  • Free WiFi, Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Rotterdam-Schiedam

Hargalaan 2
3118 JA Schiedam
Netherlands

GPS:51.924583, 4.375184

Telephone
Fax +31 10 470 0656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT BOTTLES & BITES

The restaurant is stylish with a relaxed atmosphere. It's a perfect place to start your day with breakfast or have some lunch or dinner. The menu offers a wide choice and variety, you can combine dishes and flavors.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  855 reviews

TripAdvisor Rating  4.0/5  621 reviews

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

We have been here before. This time we found it very noisy as the hotel had sold out. The room was fine, but the noise from the hallway was loud. Also the lobby had the same problem. Staff was very friendly and helpful!

Dear Guest, Thanks for taking the time to review your visit to our hotel. We are pleased to hear that our staff's friendliness and helpfulness stood out during your stay. It is always our highest priority to provide a welcoming and attentive service to all our guests. We regret to hear that your experience was marred by the noise levels and we truly apologize for any inconvenience caused. Please be assured that we strive to maintain a tranquil atmosphere and will look into addressing this more effectively. Additionally, we understand your concerns regarding the pricing during a high-demand period due to a local event. While our rates can fluctuate based on external factors, we aim to deliver value through our services and amenities. Regarding the safe in your room, we are glad to know that our staff was able to efficiently assist you with the issue. We hope that the prompt resolution contributed positively to your overall experience. The entire team looks forward to welcoming you back. Kindest regards, Dorien Guest Relations Manager

Good stay

Customer review rating 3.5/5

Pelo Business - Confirmed reviews ALL

We had a Good stay with a but. I would start by the good experience: it was located near our venue of events, I enjoyed the meals there, the kitchen staff is amazing, their welcome made us want to come for meals there. The rooms were clean, house keeping service was amazing. But you have one particular member of staff who is rude, her name is Danielle.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our convenient location was well-suited to your needs and that the meals prepared by our kitchen staff were to your satisfaction. It's wonderful to know that you found our rooms to be impeccably clean, as we strive to maintain the highest standards of cleanliness. However, we regret to hear about your experience with a member of our reception team. Please accept our sincere apologies for any discomfort caused. We hold our staff to high standards of hospitality and courtesy, and what you experienced is not indicative of the quality of service we aim to provide. Rest assured, we continually work on training our team to ensure every guest feels valued and supported. In your feedback, you mentioned the corridors could use more attention, and we appreciate this observation. We aim to provide a spotless environment throughout our hotel and will take your comments into consideration as we carry out our maintenance routines. Thank you for recognizing the cleanliness of our rooms, as this is a fundamental aspect of our guest experience. Once again, we are grateful for your review, which highlights areas where we excel and areas where we have the opportunity to improve. Your insights are invaluable to us. We hope to welcome you back. All the best. Dorien Guest Relations Manager

Overal good stay

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I left one bag in toilet notify the desk 3 h after leaving, came 2 days after to pick it up , the desk told me nothing was found by cleaners.

Dear Guest, Thank you for taking the time to share your feedback. We are glad to hear that your overall experience met your expectations to some degree, and we appreciate your positive comments on our hotel's cleanliness and sustainability efforts. However, we deeply regret the incident regarding your missing bag. While we maintain stringent procedures for lost and found items, we apologize for any inconvenience this situation may have caused you. Concerning your feedback on the quality and availability of our food and beverages, we constantly strive to provide a wide range of options catering to our guests' preferences and are sorry to hear that our offerings did not meet your expectations on this occasion. Rest assured, we are committed to delivering a high standard of service and guest satisfaction. We take your comments seriously and will reflect upon them to enhance our guest experience. Thank you once again for your feedback. We hope we can welcome you back in the future. Kind regards, Dorien Guest Relations Manager

Unsatisfactory for such a well known brand

Customer review rating 0.5/5

Savvy G. T. Solo - Confirmed reviews ALL

Paid over 150 euros for 1 night with no breakfast On arrival there was a special rate for 132 euros with breakfast - I asked the hotel to honour this rate as I only booked via the Accor site as a member of their loyalty scheme. They refused. The first room I was offered was 101 which literally is next to the lobby and very noisy. I had written to the hotel to request a quiet room 6 times and not received a reply for several days - as I was mourning the loss of a dear friend I wanted a quiet room. Eventually the duty manager was helpful and understanding and put me in a room on the 4th floor - despite the hotel telling me it was full. The room was clean and bathrooms clean. The bed was adequate but the doors of the rooms slam very loud - so every time a customer leaves or enters a room there is a loud BANG so I had a disturbed night trying to sleep. Perhaps the hotel could put a sign on the room doors asking customers to close the doors quietly and respect others ? The room ceiling had severe damp and mould ( I have photos) which was next to the fire sensors - I am not sure this is safe and it was off putting seeing such terrible decoration or lack of it. The same with the fridge - this had mould and yellow stains along the back of the fridge ...I would not use it as it looked dirty. There is a kettle and coffee and tea BUT the hotel gives no water to you in the room So I could not make a drink. What is the point ? The smoking area is situated very badly at the entrance of the hotel. So as a non smoker I had to walk through smoke every time I went to from the hotel. This needs to be moved to the side of the hotel entrance to respect the majority of us - non smokers. There are no shops, cafes apart from the hotel and it is situated on a busy road. The staff were helpful but I would never stay at this hotel again - it needs a full renovation and is expensive for what I received. From what I saw the hotel is very full with visitors to the gardens, sight seeing and proximity to the Cruises from Rotterdam harbour. It is probably a high profit centre for Accor but I was shocked at the state of repair. Even the chairs in the main lobby are all ripped and broken. It gives a bad message for the brand and I will not be using Accor again after being Platinum for Fairmont in the past I was so shocked I will find it hard to return especially to a Novotel - this 1 is in poor repair, expensive and not well located. Taxis seems to take 30mins to arrive and Uber is useless in this location FYI. The staff were helpful but I was disappointed in the lack of understanding of my issue with the rate and no discretion shown by them and also the email response taking 6 emails and nearly a week for them to respond.

Dear Savvy Global, Thank you for taking the time to review your stay. We are pleased to hear that you found our staff to be helpful during your stay. This is a testament to our commitment to guest satisfaction. However, we regret to hear about the issues you faced with the rate discrepancy. We strive to provide clear and consistent pricing, and we apologize for any confusion that may have arisen. Regarding your experience with room allocation, we always endeavour to fulfil guest requests for specific room placements and are glad that our duty manager was able to assist with a room change. It's concerning to hear about your observations regarding the room's condition. Please be assured that we maintain rigorous standards of cleanliness and upkeep, and we will review your comments to ensure our high standards are consistently met. We understand that a peaceful environment is important, especially during difficult times, and we regret that noise from other rooms impacted your comfort. We appreciate your suggestion regarding signage to encourage quiet door closing and will take it into consideration. While we do not currently provide complimentary bottled water in rooms, we offer a range of amenities for our guests' convenience. We will take your feedback into account as we continuously review our services. The location of the smoking area is intended to provide ease of access while considering all guests, and we regret any discomfort you experienced. We will revisit this arrangement to find a better solution. We are also actively working on enhancing our sustainability initiatives, and we will review our practices to improve upon our current efforts. We value your loyalty as a member of ALL – Accor Live Limitless and regret that you did not feel this was adequately recognized. We take such matters seriously, and we will ensure our team understands the importance of recognizing and appreciating our loyal guests. Lastly, your comments on the bar experience are noted, and we will consider how we can improve the comfort and pricing to better meet our guests' expectations. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Dorien Guest Relations Manager

Easy stay

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

The stay was ccool, the parking was okay. Meals were as expected. But I missed my welcome drink...I was looking forward to it and it never came - maybe next time Because I had booked multiple rooms with multiple people, like I always do, it would have been nice to have one extra towel in each room - we had to request for towels and it took forever for them to come.

Dear Mark, Thank you for taking the time to review your stay. We are glad to hear that our app made your stay easier and that you had a positive dining experience at our restaurant. Our team is committed to providing excellent service, and we are delighted that this was reflected during your meals. We regret to hear about the oversight with your welcome drink and the delay with the additional towel request. Please rest assured that we aim to ensure all our guests feel valued and taken care of, and we are sorry for any inconvenience caused. Regarding the check-in experience, we strive for professionalism and warmth in all our interactions and will take your feedback into consideration to improve our guest reception. We are also concerned about the cleanliness issue you mentioned and will address this with our housekeeping team to ensure that it remains an isolated incident. On a brighter note, it is rewarding to know that your status as an ALL Gold member was recognized and that the room upgrade and late check-out benefits enhanced your stay. We are also pleased that your dinner experience met your expectations and contributed to an overall enjoyable visit. We are looking forward to welcoming you again. All the best! Dorien Guest Relations Manager

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Other web-users rate our hotel

  • 328 reviews 7.4/10 Location
  • 825 reviews 4.6/10 Room
  • 628 reviews 6.8/10 Service
  • 22 reviews 4.3/10 WiFi
  • 442 reviews 7.9/10 Breakfast
  • 415 reviews 3.6/10 Comfort
  • 406 reviews 4.4/10 Cleanliness
  • 230 reviews 3.5/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.