The Sebel Quay West Auckland 4.5 stars

Customer review rating (ALL Rating) 4.1/5 249 reviews

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8 Albert Street, 1010 AUCKLAND, New Zealand

Description

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Hotel location

The Sebel Quay West Auckland

8 Albert Street
1010 AUCKLAND
New Zealand

GPS:-36.84498, 174.765347

Telephone
Fax +64 9 309 6150

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

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ALL Rating  4.1/5  249 reviews

TripAdvisor Rating  4.0/5  808 reviews

Nice stay in the city, loved the pool and spa

Customer review rating 3.5/5

Rachel Couples - Confirmed reviews ALL

We enjoyed our brief stay in the The Sebal Quay. A few things that should be noted is that there is no longer any restaurants alliable for Accor members which was a little of a let down. If I was informed we may have picked another room in the city. Car parking was additional cost on top of room and very hard to get to as Roads are one way (quite dangerous to be honest). The Hotel reception road is on yellow lines and was not informed you are allowed to park for 10 mins to check in on the road with yellow lines . This caused us to get stuck in traffic for a further 25mins to get back to The Sebel Quay as I did not stop on yellow line when we arrived. Lovely view from balcony and the pool and spa facilities

Dear Rachel, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed your stay at The Sebel Quay West Auckland and appreciated the lovely view from your balcony, as well as our pool and spa facilities. We sincerely apologize for any inconvenience you experienced regarding the dining options for Accor members. We understand the importance of this benefit, and we regret any disappointment it may have caused. Your feedback will certainly be taken into consideration as we continue to enhance our guest experience. We also apologize for any confusion regarding parking arrangements. We strive to provide clear information to our guests, and we regret if this was not the case during your stay. We truly appreciate your feedback, as it helps us identify areas for improvement and ensure that future guests have a more seamless experience. We hope to have the opportunity to welcome you back to The Sebel Quay West in the future and provide you with an even more enjoyable stay. Sincerely, Kesh Nand General Manager

Comfortable and spacious

Customer review rating 4.5/5

Darrin D. Families - Confirmed reviews ALL

Very happy with the service, size of the room and access to facilities etc.

Dear Darrin, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a comfortable and enjoyable stay with us. It's great to know that you found our service satisfactory, and that you appreciated the size of your room and the accessibility of our facilities. We will be sure to pass along your kind words to our front desk team, who will be delighted to hear that they contributed to making your stay pleasant and memorable. We look forward to welcoming you back for another enjoyable experience in the future. Warm regards, Andrean Lim Front Office Manager

Amazing stay

Customer review rating 5.0/5

Xanthe P. Friends - Confirmed reviews ALL

Amazing, clean room. We were able to store our bags and roam the city before checking in. & our room was ready early. The receptionist who checked us in was bubbly and very helpful. We had a room with beautiful views and cannot fault the stay at all. Thank you team

Dear Xanthe, Thank you for taking the time to provide feedback of your recent stay with The Sebel Quay West Auckland. That sounds like an incredible experience! It's great to hear that the hotel staff was accommodating and friendly, and that you were able to start enjoying your stay right away. Beautiful views certainly add to the experience, don't they? It sounds like the team went above and beyond to make sure everything was perfect for you. Your appreciation will surely brighten their day! Thank you again for your wonderful comments and we hope to welcome you back in near future for another wonderful experience. Sincerely, Kesh Nand General Manager

Customer review rating 2.0/5

Sara Families - Confirmed reviews ALL

The room was quite dated and the furniture was old. Unfortunately our pull out couch didn’t close properly so we couldn’t sit on it comfortably as it was sticking up. Location was handy though.

Dear Sara, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments regarding the dated appearance of the room and the issue with the pull-out couch are duly noted, and we will certainly address these concerns with our maintenance and housekeeping teams to ensure improvements are made. We're glad to hear that you found the location convenient, and we appreciate your patronage. Should you choose to stay with us again in the future, we'll strive to provide you with a more comfortable and enjoyable experience. Thank you again for your valuable feedback. Sincerely, Kesh Nand General Manager

Short City Stop

Customer review rating 3.5/5

Sharen Families - Confirmed reviews ALL

Two night stay with family of 4, 2 bedroom apt with 2 bathrooms and enough space with balcony for fresh air. Car parking access needed instruction. Oven difficulties whilst cooking....however could still make use of kitchen facilities.

Dear Sharen, Thank you for taking the time to share your experience with us. We're pleased to hear that the layout of our two-bedroom apartment suited your family's needs and that you appreciated having two bathrooms and a balcony for some fresh air. We apologize for any inconvenience you encountered with the oven during your stay. Your feedback regarding the kitchen facilities is valuable to us, and we'll certainly look into addressing any issues to ensure a smoother cooking experience for our guests in the future. Regarding car parking access, we apologize if there was any confusion. We'll work on providing clearer instructions for our guests to make parking arrangements more convenient. We appreciate your feedback and hope to have the opportunity to welcome you and your family back for a more seamless and enjoyable stay in the future. Sincerely, Kesh Nand General Manager

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Other web-users rate our hotel

  • 289 reviews 9.4/10 Location
  • 390 reviews 7.1/10 Room
  • 247 reviews 8/10 Service
  • 6 reviews 2.4/10 WiFi
  • 112 reviews 4.8/10 Cleanliness
  • 91 reviews 3/10 Vibe
  • 38 reviews 3.7/10 Food
  • 7 reviews 8.9/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.