Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,187 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  9,187 reviews

TripAdvisor Rating  4.0/5  5,658 reviews

Certificate of excellence 2023

Red hot room deal for overnight stay

Customer review rating 3.5/5

Sandy Couples - Confirmed reviews ALL

First stay for us at this hotel. Room upgrade ✅, free parking ✅, 50% dining benefit ✅ but The Ternary not open Monday or Tuesday nights🤷‍♀️, only 1 bottle of water, a nice bottle of red but no other welcome eg. platter , chocolates or even a letter. Have come to expect this as a Platinum member. Obviously not as special being Accor Platinum as it used to be. All staff pleasant, professional and helpful.

Dear Martin P., Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed your stay with us. However, we apologise for the inconvenience caused by The Ternary being closed on Monday and Tuesday nights. Your feedback regarding the welcome amenities for Platinum members is appreciated, and we will certainly review our offerings to ensure they meet the expectations of our valued guests. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an even more enjoyable experience in the future. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Great place to stay

Customer review rating 3.5/5

Elisa G. Families - Confirmed reviews ALL

Very enjoyable stay for 3 nights. Buffet breakfast was delicious. The only thing that was disappointing was coming back to our rooms after being out for 4-5 hours (arriving back between 2-3pm) to find them not serviced & having to ring Housekeeping, then leave our room & go elsewhere whilst waiting for them to be finished.

Dear Elise D., Thank you for taking the time to rate your recent stay at Novotel Darling Harbour. We appreciate your feedback and your rating. While we're glad to hear that your overall experience was positive, we understand that there may have been some areas where we could have improved. Your satisfaction is important to us, and we want to ensure that we take the necessary steps to improve and exceed your expectations in the future. Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a more exceptional stay. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Fantastic hotel

Customer review rating 4.5/5

Patsy Families - Confirmed reviews ALL

Such a good hotel. Its starting to show its age, but its still one of the best family hotels in Sydney. All the staff interactions were great. Breakfast was busy but great. We ate at the restaurant, amazing. Used the tennis court and pool to keep the kids entertained between city visits! Although the pool was on the cool side now its well into Autumn. A heated pool would be such a good selling point. Even the small kids area near reception kept the children entertained while waiting for our room.

Dear patrick o., We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Parking was a massive rip off

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I paid for parking, $175!!! Then I walked to my car and drove to the gate and it wanted another $19 to let me out!! Very annoyed! Never again

Dear Andrew K., Thank you for sharing your feedback regarding your recent parking experience at the hotel. We apologize for any inconvenience or frustration caused by the parking charges. Your feedback is important to us, and we take your comments seriously. I will ensure that your concerns are shared with our internal team. Regarding the parking charge that was displayed, it's possible that the additional charge may have been for the duration between your initial payment and exiting the gate. If there's anything else you would like to discuss or if you have further feedback, please feel free to reach out directly. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future. Thank you for bringing this to our attention. Warm regards, Mattia Dolera Assistant Manager Novotel Sydney on Darling Harbour

Very Bad!

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I have never been to your place, and you ask for ratings. As the owner of helensbedandbreakfast.com Stockholm this is not the usual routines for our business. Kind regards Helen

Dear Helen F., Thank you for reaching out regarding our feedback request. I apologize for any confusion caused, as you have not visited our establishment, Novotel Sydney on Darling Harbour. We appreciate your understanding and respect your business's usual routines. Your feedback is valuable to us, and we strive to ensure that our feedback requests are relevant and appropriate for our guests. If you have any further questions or if there's anything else we can assist you with, please feel free to let us know. We appreciate your time and consideration. Kind regards, Mattia Dolera Assistant Manager Novotel Sydney on Darling Harbour

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Other web-users rate our hotel

  • 3,678 reviews 9/10 Location
  • 5,585 reviews 6.7/10 Room
  • 5,147 reviews 8.1/10 Service
  • 258 reviews 5/10 WiFi
  • 1,799 reviews 5.9/10 Cleanliness
  • 1,711 reviews 7.4/10 Food
  • 1,516 reviews 8.1/10 Breakfast
  • 1,119 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.