Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,318 reviews

Best price
guarantee
Sofitel Auckland Viaduct Harbour - Image 1
Sofitel Auckland Viaduct Harbour - Image 2
Sofitel Auckland Viaduct Harbour - Image 3
Sofitel Auckland Viaduct Harbour - Image 4
21 Viaduct Harbour Avenue, 1010 AUCKLAND, New Zealand

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Telephone
Fax +64 9 909 9001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,318 reviews

TripAdvisor Rating  4.5/5  3,644 reviews

Certificate of excellence 2023

A high quality luxurious hotel, centrally located in Auckland

TripAdvisor rating 5.0/5

511iains TripAdvisor review

We stayed at this hotel for our 37th wedding anniversary and the staff went above and beyond to make our stay memorable. On arrival we were greeted by the concierge (Kalim) and were shown to reception where we were given a complimentary upgrade to a junior suite and a bottle of bubbles. The room was large, clean and tidy and the bed was huge and super comfy. We had guests in the afternoon and the manager Anastasia was very helpful. The breakfast was comfortable and the food superb. All in all a wonderful time and Anja checked us out with a smile. This isn’t the cheapest hotel in Auckland to stay at but the service and the staff are wonderful. Memories remain long after price is forgotten. Thank you for ours.

Surprisingly Poor

Customer review rating 2.0/5

Maree Couples - Confirmed reviews ALL

Blocked sink, air conditioning- room hot, request to message and wine for friends on their arrival wasn't done

Dear Mark L., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have investigated the missed message and would need some help from your side as we can't find a trace. It would really help me if you could remember the person, you had spoken too. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Expected more

Customer review rating 2.0/5

Helen Families - Confirmed reviews ALL

Whilst the hotel is very nice we expected a little more from a 5 star hotel. Our room was clean but road noise was awful. Being woken by cars driving over a pothole throughout the night and a waste management truck collecting the hotels glass bottles at 4am outside our window, even though we were on the 6th floor. We booked primarily as a family stay because of pool and hot tub but found the hot tub drained for maintenance and the pool like warm. On check out we were not asked about our satisfaction and left our keys for valet to bring our car up. After some waiting in the lobby a valet came and asked us if we were waiting on something and we said our car they then found our keys in a side desk with note scribbled being car ASAP.

Dear Helen H., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Indeed, the Jacuzzi had emergency repair due to a leek. I do apologize for this as well I an currently investigating the Valet parking issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Spectacular stay!

Customer review rating 5.0/5

Michael Solo - Confirmed reviews ALL

Enjoyed every moment from check in and check out. The service was impeccable the room was fantastic and location perfect.

Dear Michael F., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Left disappointed

Customer review rating 1.5/5

Stuart S. Couples - Confirmed reviews ALL

Our car was left with hotel staff to park for the two day stay. After leaving the hotel i noticed damage to right rear wheel. A staff member had clearly cut a corner and the tyre and rim have made heavy contact with concrete with yellow markings. Disappointed that whoever did this did not own it and put their hand up. This is now taking our time to fill out forms and then getting asked to fill out the form which have done and sent- communication on this is very poor both between staff and to us. I as a very loyal Accor member feel this is really bad and will be seeking compensation

Dear Stuart S., Please accept my sincere apologies for the inconvenience and frustration you have experienced. It is deeply regrettable that your vehicle sustained damage during your stay with us, and I completely understand your disappointment. I want to assure you that we take incidents like this very seriously, and I am personally overseeing the investigation into what happened. Our team is committed to providing clear and effective communication throughout this process, and I apologize for any shortcomings in this regard. As a gesture of goodwill and to express our appreciation for your loyalty as an Accor member, I would like to offer you compensation for the inconvenience you have endured. Please let me know the best way to proceed with this, and rest assured that we will do everything in our power to make this right for you. Once again, I apologize for the inconvenience and frustration caused by this situation. Your satisfaction is of the utmost importance to us, and we are committed to resolving this matter to your complete satisfaction. Warm regards, Reto Borer

In partnership with TripAdvisor

Other web-users rate our hotel

  • 274 reviews 9/10 Location
  • 626 reviews 7.1/10 Room
  • 695 reviews 7.4/10 Service
  • 8 reviews 2.6/10 WiFi
  • 226 reviews 6.5/10 Food
  • 167 reviews 7.8/10 Breakfast
  • 155 reviews 8.2/10 Vibe
  • 118 reviews 5.9/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.