SO/ Vienna

Customer review rating (ALL Rating) 4.6/5 2,863 reviews

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SO/ Vienna - Image 1
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Praterstrasse 1, 1020 VIENNA, Austria

Description

Hotel extras

  • An LCAH SAFE certified hotel

  • Lifestyle and luxury hotel

  • Ideal location in the heart of the city

  • The LOFT Restaurant, Bar & Lounge with 360° views of the city

  • Eight meeting rooms for every occasion with natural lighting

Our accommodation(s)

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Hotel location

SO/ Vienna

Praterstrasse 1
1020 VIENNA
Austria

GPS:48.212654, 16.379287

Telephone
Fax +43 1 906162000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

DAS LOFT

Enjoy haute cuisine in a top Viennese restaurant looking out over the city rooftops: innovative dishes using the finest local ingredients.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,863 reviews

TripAdvisor Rating  4.5/5  2,844 reviews

Certificate of excellence 2024

Very nice hotel

Customer review rating 4.0/5

Florin V. Couples - Confirmed reviews ALL

Overall, we have had an nice stay in SO Hotel Vienna. The price is fair if we take into account the value of investment, but from services quality point of view, they need some improvements: more waiters for breakfast, the bar from ground floor to be open at least till 11pm, more cosmetics in bathroom. Much appreciated the Reception staff and night program at 18th floor bar in the night, with a very good DJ.

Dear Mr. V., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO/ Vienna Management

Well located good connectivity with different locations in the city

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

I didn’t have safe and intercom working when was given the room though they were fixed later. Also suggest providing a separate kettle to warmup the water as the machine provided just dispensed lukewarm water not hot enough for hit tea. Also there were very limited options for vegetarian breakfast. Suggest some basic Asian veg options for customers from the Indian subcontinent.

Good stay

Customer review rating 4.0/5

Basma A. Q. Business - Confirmed reviews ALL

I found the comfort that I expected

Dear Mrs.. Al q., We very much appreciate your comments regarding your stay at the SO/ Vienna. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, SO/ Vienna Management

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Great location and overall experience excellent

Dear Mr. K., thank you for your great review. It is always a pleasure to receive positive feedback. We hope to welcome you soon again at SO/ Vienna. Sincerely, SO/ Vienna Management

Terrible service, sterile rooms

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Overall very disappointing - dont know how this hotel has 5 stars. The rooms are sterile looking like a hospital and cheaply made. We asked to borrow scissors and they told us we could only have them for 2 minutes (at 23.00 in the evening) and then took 35 minutes to bring them to the room. Room service takes a long time.

Dear Ms F., We are deeply sorry to hear about your disappointing experience during your stay with us. Providing exceptional service and accommodations is our top priority, and we regret that we fell short of meeting your expectations. We apologize if the design of our rooms did not meet your preferences. We strive to create a comfortable and welcoming environment for all our guests, and we understand that individual tastes may vary. Additionally, we apologize for the inconvenience you experienced with our room service and the delay in providing the requested scissors. This is certainly not the level of service we aim to provide, and we will address this issue with our team to ensure that such delays do not occur in the future. We hope that you will consider giving us another opportunity to exceed your expectations during your next visit. If you decide to return, please do not hesitate to contact us directly, and we will do our utmost to ensure that your stay is truly exceptional. Thank you for bringing these matters to our attention, and we sincerely apologize for any inconvenience caused. Kind regards, SO/ Vienna Management

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Other web-users rate our hotel

  • 1,092 reviews 9.7/10 Location
  • 1,884 reviews 8.5/10 Room
  • 1,648 reviews 8.4/10 Service
  • 11 reviews 8.6/10 WiFi
  • 711 reviews 8.1/10 Breakfast
  • 624 reviews 7.7/10 Comfort
  • 623 reviews 9/10 Vibe
  • 457 reviews 8.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.