Swissôtel Chicago 4 stars

Customer review rating (ALL Rating) 4.5/5 2,966 reviews

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Description

Hotel extras

  • Labelled ALLSAFE

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,966 reviews

TripAdvisor Rating  4.5/5  6,671 reviews

Certificate of excellence 2024

excellent customer service

Customer review rating 5.0/5

Donna S. Families - Confirmed reviews ALL

We stayed with you for my daughter's conference at the fairmont. She was traveling with two young kids, so Gramma came along to watch them. Everyone was incredibly helpful and responsive.

Dear Donna S., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Checking in for Automate 2024

TripAdvisor rating 5.0/5

Brett T TripAdvisor review

I haven't been here for than 20 minutes and I already have had an amazing experience. I called last week and spoke to Allen (Valet Manager) and inquired about oversized parking for my Q5 and 6x12' U-Haul. He literally met me out front as I arrived. He found the perfect spot for me below a security camera. No stress about my Tradeshow items. Went inside and requested an early check in and it was granted. Given a room on the 28th floor with an amazing view of Lake Michigan.

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Allen and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Very nice hotel, great views

TripAdvisor rating 5.0/5

Departure646029 TripAdvisor review

Nice hotel with great views of the city and river. Modern sleeping rooms with nice amenities. Conference space was clean and nicely decorated. Staff was friendly, accommodating, helpful, especially Virginia (hospitality/cleaning on the BL).

Good day, We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your feedback with Virginia and the team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for choosing to stay with us

Wonderful, clean and welcoming

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Totally satisfied with our stay.

Dear Dawna P., We very much appreciate your comments regarding your stay at the Swissôtel Chicago. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alfred Batio

Overcharged for a 3 Night Stay

Customer review rating 0.5/5

Bernice C. Friends - Confirmed reviews ALL

My friend, Eulla Wilson, and I were overcharged for a 3 night stay. I was overcharged by $156.85 and my friend was overcharged by $537.59. The hotel has yet refunded our money. We will dispute these charges with our credit card companies if this issue has not been resolved by Thursday, May 2, 2024.

Dear Bernice C., Thank you for taking the time to tell us about your experience at the Swissôtel Chicago. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that our Accounting team will be in touch to review and assist with your billing concern. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alfred Batio

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Other web-users rate our hotel

  • 1,050 reviews 8.8/10 Location
  • 1,787 reviews 8.2/10 Room
  • 1,519 reviews 8.3/10 Service
  • 40 reviews 4.6/10 WiFi
  • 582 reviews 7.4/10 Cleanliness
  • 356 reviews 4.2/10 Value
  • 106 reviews 9.1/10 Wellness Area
  • 86 reviews 5.3/10 Breakfast

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