Grand Mercure Jakarta Kemayoran 5 stars

Customer review rating (ALL Rating) 4.7/5 2,316 reviews

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Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran, 10610 JAKARTA, Indonesia

Description

Hotel extras

  • Nearby Jakarta International Expo Kemayoran, the biggest exhibition hall in Central Jakarta.

  • 2 Hotel F & B Outlets, 1 Restaurant and 1 Lounge

  • Health center facilities with 1 outdoor swimming pool, 1 indoor whirlpool & Sauna

  • Space parking available

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Hotel location

Grand Mercure Jakarta Kemayoran

Jl H Benyamin Sueb Kav B6, Superblok Mega Kemayoran, Kota Baru Bandar Kemayoran
10610 JAKARTA
Indonesia

GPS:-6.1536, 106.849698

Telephone
Fax +62 21 22602222

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CATAPPA RESTAURANT

Located at the Lobby area with a seating capacity of 162, Kemayoran Square serves a-la-carte and buffet options with a wide variety of international, Asian and Indonesian cuisine to choose from. The outdoor terrace also serves as a smoking area.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,316 reviews

TripAdvisor Rating  5.0/5  4,948 reviews

The MUST Hotel I will stay around Kemayoran Area, Jakarta

TripAdvisor rating 5.0/5

golden_retriever1804 TripAdvisor review

I worked in the Kemayoran area, and at first sight, we settled on the Grand Mercure Kemayoran. Wow, the hotel is AMAZING; it was a complete facilities: there's karaoke, coffee for gatherings, a pool, and a gym, and then that various breakfast never ends. What's SPECIAL is the coffee, they don't have it anyplace else, and yeah, that's the coffee I remember. TOP: I had the bravery to greet the leadership there. He was willing to take a photograph. Wow, my luck. ESPECIALLY a waiter there, specifically Mr. ASWIN in the Coffee Shop / Restaurant for Breakfast Waiter, he never stopped offering service and frequently washed filthy glass plates. Congratulations Grand Mercure Kemayoran, you have stole my attention and I will certainly takes only you for my visit in your area. All the best

Receptionist staff not tolerate or take priority on customer concern.dont know how to talk with customer properly

TripAdvisor rating 2.0/5

OnAir18931106229 TripAdvisor review

1. Receptionist staff - not friendly. No smile. Not communicate properly with customer. 2. Room condition - Great and awesome. ...............................................................................................

Clean and tidy. Great wifi, food and checkin staff letdown

TripAdvisor rating 4.0/5

Thereisnouseridleft Business - TripAdvisor review

Stayed for two nights on business. The room was quiet and comfortable. A bit dated but still well maintained. Wifi is exceptional, best i have ever encountered in any hotel What lets the place down is the checkin and checkout. At checkin there were three people checking in and only one working. One of the others was playing on her phone, dont know what the other was doing. The one working had no idea about processing eft sale and an angry customer just flustered her more. On day of checkout, i had issue where the lift wouldnt accept my card to go back to my room after breakfast. I approached the counter to inquire as to why and, although quite pleasant about it he stated. “ you checkout today. You pay bill”. When i explained that i was checking out in 4 hours time i was released to go back to my room. ( turns out the touch pad on elevator was stuffed) On checkout, they couldn’t process via pay-pass, only physical card which is quite weird because i used pay-pass at the coffee shop at the same place. Restaurant food was pretty plain and bland, coffee shop food was the same. Fruit plate was a nice touch and appreciated. As was the complimentary water

Good ambience

TripAdvisor rating 5.0/5

Stay45860024663 TripAdvisor review

Fantastic bar in jakarta! Staff was great, especially Marcel who Made really good twist of whisky sour, who were so welcoming also! Absolutely a must see spot in grand Mercure plumeria 🥃 Will back for sure and very recommended thank you!!!

Dear Our Valued Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Jakarta Kemayoran. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lalu Aswadi Jaya General Manager

Smelly room

TripAdvisor rating 1.0/5

Road53565724297 TripAdvisor review

Booked for non-smoking room. And only smoking room is available. Very lousy service. Checking in process also very slow. Waiting at lobby until midnight still unable to access my room.

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Jakarta Kemayoran. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lalu Aswadi Jaya General Manager

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Other web-users rate our hotel

  • 499 reviews 6.9/10 Location
  • 1,671 reviews 9/10 Room
  • 2,807 reviews 9.1/10 Service
  • 36 reviews 9.6/10 WiFi
  • 1,588 reviews 8.8/10 Food
  • 954 reviews 9.1/10 Cleanliness
  • 923 reviews 9/10 Amenities
  • 697 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.