Novotel Suites Hanoi 4 stars

Customer review rating (ALL Rating) 4.6/5 689 reviews

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Description

Hotel extras

  • 15 minutes from downtown Hanoi & 25 minutes from airport

  • Buffet breakfast, international, local cuisine

  • 24-hour room service

  • 4 meeting rooms, convention space, & business centre on site

  • Swimming pool, fitness centre and sauna.

Our accommodation(s)

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Hotel location

Novotel Suites Hanoi

5 Duy Tan Street, Dich Vong Hau, Cau Giay
10000 HANOI
Vietnam

GPS:21.030577, 105.785484

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FOOD EXCHANGE

The restaurant serves an international buffet for breakfast, lunch and dinner with live cooking stations. Exquisite Asian and Western cuisine in a trendy décor and chilled out ambiance.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  689 reviews

TripAdvisor Rating  4.5/5  204 reviews

perfect stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

friendly staff at the front desk and in the restaurant. arrived early (before 2pm) but staff got a room ready for me very quickly. airport transportation was on time; car was clean and comfortable. great buffet breakfast. excellent wifi coverage throughout the hotel (but please consider enabling wifi encryption for higher level of security) room was large, clean, and had a great view. comfortable king size bed. many tv channels to choose from. everything in the room in good working condition (lights, shower, sink, toilet, fridge, etc.)

Dear M. Liu Y., Thank you for sharing your experience with us at the Novotel Suites Hanoi. We are so pleased to hear that you were impressed with our service, transportation, value for money, rooms clean and check-in staff. We are also delighted to learn that being a member of Accor was worthwhile. Our goal is to provide a pleasant stay and an unforgettable experience to each and every one of our customers. We are proud to be part of the Accor family and strive to make every guest feel like they are at home away from home. Thank you again for your kind words, we look forward to hosting you again soon! Sincerely, Novotel Suites Hanoi Management

Pleasant Hotel Stay in Hanoi

Customer review rating 3.5/5

T. Business - Confirmed reviews ALL

Good business hotel with friendly staff.

A Decent stay

Customer review rating 3.5/5

Dhawal K. Families - Confirmed reviews ALL

The overall experience was fine but as a platinum member expect a certain level of service when i stay with accor hotels. When we ordered for water, we were told that its only limited to one bottle per person per day which i have never heard from any other hotels even since I have been an accor member

Dear Mr. Dhawal K., Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience with our overall experience was up to your expectations. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay While we are glad that we provide Benefit for our Platinum all-day Tea, Coffee and Soft Drink at Gourmet Bar and We provide Happy Hour at our Rooftop bar. However, we are sorry that you were not satisfied with limited bottle of water in room. We apologize if this caused any inconvenience. We look forward to having you stay with us again in the future. Sincerely, Novotel Suites Hanoi Management

Great staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

The rooms were clean and quiet. Everyone on staff that we interacted with from checkin, cleaning crew, kitchen staff, 2nd floor dining, and anyone was super friendly and helpful. Your staff are a shining exampe of friendliness and efficiency. I have titanium elite for life at marriott and will be using novotel more when I visit Hanoi and HCMC. The Hanoi hotel is the model for what a great hotel looks like.

Dear Mr. Matthew William R., Thank you for taking the time to provide us with your feedback regarding your stay with us at Novotel Suites Hanoi. We are delighted that you had a pleasant experience and that Everyone on staff that we interacted with from checkin, cleaning crew, kitchen staff, 2nd floor dining, and anyone was super friendly and helpful. At Novotel Suites Hanoi, we strive to ensure that all of our guests have a comfortable stay and it is encouraging to hear that this was achieved during your visit. Thank you again and we look forward to welcoming you back soon. Best regards, Novotel Suites Hanoi Management Team

Excellent stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Friendly staff, good amenities and comfortable stay

Dear Mr. Latheesh T., We very much appreciate your comments regarding your stay at the Novotel Suites Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Suites Management Team

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Other web-users rate our hotel

  • 106 reviews 7.7/10 Location
  • 222 reviews 9.2/10 Room
  • 333 reviews 8.9/10 Service
  • 106 reviews 9.5/10 Cleanliness
  • 96 reviews 8.9/10 Breakfast
  • 37 reviews 6.2/10 Value
  • 32 reviews 9.3/10 Vibe
  • 7 reviews 5/10 Pool

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