Mercure London Heathrow Hotel 4 stars

Customer review rating (ALL Rating) 3.6/5 427 reviews

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Mercure London Heathrow Hotel - Image 1
Mercure London Heathrow Hotel - Image 2
Mercure London Heathrow Hotel - Image 3
Mercure London Heathrow Hotel - Image 4
Shepiston Lane, Hayes, Middlesex, UB3 1LP LONDON, United Kingdom

Description

Hotel extras

  • 7 dedicated meeting rooms accommodating up to 180 guests

  • Located less than two miles from London Heathrow Airport

  • Borders Restaurant offers a choice of international cuisine

  • On-site leisure facilities available to all hotel guests

  • Nearby transport links to central London

Our accommodation(s)

Hotel location

Mercure London Heathrow Hotel

Shepiston Lane, Hayes, Middlesex
UB3 1LP LONDON
United Kingdom

GPS:51.494497, -0.430612

Telephone
Fax +44 20 8848 1057

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BORDERS RESTAURANT

Borders Restaurant offers a versatile dining choice whether for formal or informal dining. The focus is on delivering a contemporary menu with emphasis on fresh and seasonal produce.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  427 reviews

TripAdvisor Rating  3.5/5  1,661 reviews

DONT BOOK THIS HOTEL

TripAdvisor rating 1.0/5

Steph V TripAdvisor review

This is the worst hotel I've ever had the misfortune to stay in. Our first room was shocking. Filthy. Dated. Noisy. Stained. So bad we considered driving home snd coming back next morning for our flight. This room should have not been capable of being let. Spoke to reception who kindly upgraded us to a superior Room. Whilst this room was better. The bathroom left a lot to be desired. Furniture was still stained. Honestly I have no idea how hotels get away with charging high prices for this standard.

DO NOT STAY AT THIS STRANGE HOTEL

TripAdvisor rating 1.0/5

Rachel M TripAdvisor review

Such a strange place and staff. Not worth the money. I found them all very distracted, vacant and nonchalant. Do not stay here. I wish I read the reviews first before I booked and stayed. There is a reason why it is so cheap for London . The rooms are old and tired, it is only a franchise of the brand Mercure. It is not part of Mercure’s managed estate. The receptionist is the rudest and most unprofessional person I have encountered in many, many years of travelling the UK on a weekly basis. It is NOT a 4* hotel. A 2* at best. Team need URGENT training and need to be performance managed as they certainly do NOT have the guest at the heart of everything they do. It’s every man for themselves at this B&B.

Very bad service

Customer review rating 0.5/5

Amin Couples - Confirmed reviews ALL

Reception it’s never available some receptionist don’t even know ALL BENEFITS, Reception will never pick up the phone bar staff does not know English rooms are outdated you can hear any noise made from people above you but do not try to contact reception as they will not pick up you will have to get dressed and personally go out

Thank you for your feedback following your recent stay at the Mercure London Heathrow Hotel. We appreciate you taking the time to share your complete experience with us. We take all feedback seriously and will use your comments as an opportunity to review and improve our services accordingly. We hope that you can give us another chance in the future so that we can restore your faith in us. Please do not hesitate to contact us should you have any further queries or require further assistance. Kind regards , Mercure London Heathrow Team

Pathetic Service

TripAdvisor rating 1.0/5

Ratchanon1201 Solo travel - TripAdvisor review

I was very disappointed from my stay and mind you I’m a Accor platinum member and paid extra to come here rather than an ibis. However felt it was just like an ibis just a bit more spacious. I had guest knocking my door in the middle of my sleep and when I called the receptionist nothing was done. Wrote an email to Manoj who is the manager, no reply, no call back. The service is pathetic.

Redelijk hotel. Beetje gedateerd

Customer review rating 3.5/5

Snikkel Families - Confirmed reviews ALL

Prima voor airport overnachting. Value dor money. Room had a sour smell though. Should not rent it that way to clients. Any personal should have mention it too. Bathroom outdated and mole on showerhead. Room.misses details in maintenance.

Thank you for reaching out to us with a response regarding your stay at Mercure London Heathrow Hotel. We are happy to know that you fully enjoyed your stay with us in all aspects and would certainly share your feedback with the team. Please allow us to host your stay once again should you happen to be staying in the vicinity in the future. Regards, Mercure Team

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Other web-users rate our hotel

  • 623 reviews 7/10 Location
  • 1,188 reviews 4.1/10 Room
  • 1,049 reviews 6.7/10 Service
  • 18 reviews 4.7/10 WiFi
  • 593 reviews 3.9/10 Comfort
  • 549 reviews 3.5/10 Cleanliness
  • 415 reviews 5.6/10 Food
  • 326 reviews 3.3/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.