ibis Styles Edinburgh St Andrew Square 3 stars

Customer review rating (ALL Rating) 4.6/5 2,999 reviews

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ibis Styles Edinburgh St Andrew Square - Image 1
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19 St Andrew Square, EH2 1AU EDINBURGH, United Kingdom

Description

Hotel extras

  • Central location: only 5 minutes walk from new St James shopping centre and Waverley station

  • Ask about our balcony rooms for a breathtaking view for a restorative night's sleep

  • On-site bar and restaurant "Bonnie & Whistle" serving brasserie style meals

  • Access our Food & Drink menu via our "Click , Pay & Collect" QR code service

  • Facilities for disabled guests and parking only 10 minutes away

Our accommodation(s)

Hotel location

ibis Styles Edinburgh St Andrew Square

19 St Andrew Square
EH2 1AU EDINBURGH
United Kingdom

GPS:55.954396, -3.194415

Telephone
Fax +44 131 292 0210

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

BONNIE AND WHISTLE

With comfortable furnishings and pops of traditional tartan, our quirky, welcoming on-site brasserie is the ideal spot for a quick bite or a long, lazy dinner. The perfect way to round off your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,999 reviews

TripAdvisor Rating  4.5/5  2,797 reviews

Certificate of excellence 2024

Not the best

TripAdvisor rating 2.0/5

Scott R TripAdvisor review

I stayed here with family this last week. The hotel was ok, smart looking bar area but no formal reception area. Just a desk with some laptops and a couple of staff at them. You walk into the bar area which is, also, the lounge and reception area. More on than that later. Rooms were ok but dirty in places and really small for the price you pay. Location is excellent, looks right out into the centre of Edinburgh and the tram stop is so close by. It’s perfect. I’m rating the service poorly because the reception staff were a little rude and impatient at times. I think they are overworked by management because as well as working reception they are tripling up as bar staff and waiters. From time to time, you’ll see them buffing tables one minute then checking someone in the next. I doubt they are paid for three jobs so no surprise they are impatient with people at times. Management should do better for their employees. On the bar area, my family and I went down for dinner on Thursday night. There was one guy working the bar - with support sometimes from “reception staff” - and one guy working the kitchen. We ordered food, nothing fancy, and it took 30 minutes to arrive. It was fine but not fresh and very overpriced for what it was. Wouldn’t recommend the food at all. Drinks were nice and the barman was very friendly to us. Recommend the Paolozzi beer. When we were dining and drinking, there was a young fellow playing live music. He was excellent. He played REM, Bob Dylan, Neil Young, and many more. It was the best set of live music I’ve ever heard. Chilled out classic acoustic covers, a drink and my family. It was lovely. The singer’s name was Calum, I asked for his card. If you’re staying here then make sure you check out the live music on a Thursday night. If the other musicians are half as good as Calum, you’re in for a treat. The big flaw with the bar area is that there are no toilets. You have to go all the way down to the basement to use a disabled toilet. When I went down, the toilets were in a disgusting condition and I got lost on the way back to the bar/reception/lounge area because there were so few signs to direct you. The toilets were probably in such bad condition because the cleaner is doubling up doing another job somewhere else in the hotel. In all, great location but you can probably find a better hotel or BnB for the same price with better staff and nicer rooms. If you’re in town, swing by for the live music on Thursdays.

Great stay at well appointed hotel

Customer review rating 5.0/5

Robinbryn Solo - Confirmed reviews ALL

Pleasant surprise to be offered free upgrade to top floor room with balcony on arrival. Comfortable and very room with robes and slippers. Very good bathroom/wetroom. Will definitely use this hotel when I am next in Edinburgh.

Excellent location ideal for bus tours museums all within walking distance

Customer review rating 4.0/5

Barbara A. W. Friends - Confirmed reviews ALL

Hotel staff were very helpful, asking if there was anything that could make our stay more comfortable. The bar staff were particularly skilled providing a great service

Dear Barbara, Thank you for taking the time to share your review. We are thrilled to hear that our central location was ideal for your exploration of the city's museums and bus tours, all within a comfortable walking distance. It is also gratifying to know that our hotel staff met your expectations, providing assistance whenever needed. We take pride in our bar staff's proficiency and are pleased their service greatly contributed to your satisfaction. However, we take note of your comments regarding the quality of our breakfast offerings. While our continental breakfast is typically well-received for its variety and quality, we regret that it did not meet your personal expectations. Our commitment to guest satisfaction is paramount, and we will certainly reflect on your feedback to see how we can enhance our service in these areas. We would be delighted to welcome you back for another visit in the future. Warm regards, Zoltan Fuzesy, Assistant General Manager

Well located

Customer review rating 5.0/5

Duncan M. Solo - Confirmed reviews ALL

Quick and easy check in , clean and comfortable room, helpful staff. Enough said

Dear Duncan, Thank you for your positive review. We are delighted that you had a memorable stay as this is always our main aim. We will be sure to let the team know the impact they had on your experience. We are glad that our location was convenient for your needs. Please help us achieve our goal of being in the top 25 Edinburgh hotels by sharing your positive comments on Trip Advisor for others to view using the link https://www.tripadvisor.com/Hotel_Review-g186525-d62…-Reviews-Ibis_Styles_Edinburgh_St_Andrew_Square-Edinburgh_Scotland.html We look forward to welcoming you again. Best regards, Zoltan Fuzesy, Assistant General Manager

Fantastic Location, ok hotel

Customer review rating 3.5/5

Tll Couples - Confirmed reviews ALL

Quaint but nice rooms, very quiet. Breakfast spread descent, good staff, poor housekeeping. We put the light on indicating that we wanted to get the room cleaned. We were back by 3pm and it was not done yet. We were going out again at 3:20. The housecleaner opened the door, saw us in there and turned the “need clean” light off. We told her we were leaving in 10 minutes. We turned the “need cleaning” light back on when we left minutes later. When we returned 2 hours later, the room had not been cleaned and the house cleaner had left. Very disappointing.

Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that you found our location fantastic and the tranquility of our rooms to your satisfaction. It is also wonderful to know that the breakfast spread and the helpfulness of our staff contributed positively to your experience. However, we regret to hear about the inconvenience you faced with our housekeeping services. We hold ourselves to high standards and are disappointed that we did not meet your expectations in this regard. Rest assured, we are committed to improving our services and appreciate you bringing this to our attention. It would be a pleasure to welcome you again. Kindest regards,

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