Sofitel Auckland Viaduct Harbour 5 stars

Customer review rating (ALL Rating) 4.2/5 1,315 reviews

Sofitel Auckland Viaduct Harbour - Image 1
Sofitel Auckland Viaduct Harbour - Image 2
Sofitel Auckland Viaduct Harbour - Image 3
Sofitel Auckland Viaduct Harbour - Image 4

Description

Hotel extras

  • Stunning harbour side location in Auckland's CBD

  • La Marée signature restaurant offering a symphony of French and Latin fusion cuisine

  • Extensive leisure facilities including heated pool, jacuzzi, and fully-equipped gymnasium

  • Sofitel Spa offering an urban retreat for personalised spa treatments and well-being

  • Club Millésime offering a sophisticated and relaxing oasis with a realm of privileges

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Auckland Viaduct Harbour

21 Viaduct Harbour Avenue
1010 AUCKLAND
New Zealand

GPS:-36.844868, 174.757385

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,315 reviews

TripAdvisor Rating  4.5/5  3,643 reviews

Certificate of excellence 2023

Well located

TripAdvisor rating 5.0/5

Rosco_FNQ Couples - TripAdvisor review

Stayed here whilst in Auckland and found it to be up to the Sofitel standard. Check in was seamless and room well appointed. In room espresso available and beds were very comfortable. Extensive breakfast available downstairs including continental and hot buffet. Dining in the restaurant was great albeit not an extensive menu. Service and food were excellent.

Hotel is lovely

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We stayed in the Hotel 30.04.2024 but disappointed to find it had jack hammering going on outside of the hotel room due to some improvements being carried out to a retaining wall. When we mentioned this they offered for us to change the room, we declined this offer as once this offer had been made at 4.30pm the hammering had ceased for the day. Unfortunately this hammering started all over again before 9am so a late sleep was not possible. Other than this the hotel was faultless. Perhaps the Hotel could alert their guests to this prior to arrival or at least house their guests in a different part of the complex to try to lessen the noise as this is not ideal in a 5 star priced facility.

Dear Jo H., Thank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. unfortunately, the modification is a emergency repair which turn out to be much more than anticipated in addition it was not on hotel ground so we our self-had very little control over it. I do truly apologies about this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reto Borer

Nice

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Very helpful staffs nice room Good location

Dear Thirayuth C., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Great location and super nice staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Only stayed one night (stop over).hotel was nice and tranquil and staff where great and gave us lots of trip tips so we got a lot done in our stopover

Dear Glenn B., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

Excellent service

Customer review rating 4.0/5

S W. Business - Confirmed reviews ALL

Stayed one night because of business meetings. Check in was easy, room clean and tidy, upgraded due to Platinum status. Lounge was comfortable with a reasonable selection, although small flies on the cheese plate were unpleasant. Bed fine, but the plastic mattress cover makes it far too hot. Breakfast was good in the restaurant, with great service and perfectly cooked poached eggs, but the background music was awfully loud.

Dear Scott W., We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs well as information to look into the issues you have mention. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reto Borer

In partnership with TripAdvisor

Other web-users rate our hotel

  • 272 reviews 9/10 Location
  • 621 reviews 7/10 Room
  • 688 reviews 7.3/10 Service
  • 8 reviews 2.6/10 WiFi
  • 224 reviews 6.4/10 Food
  • 165 reviews 7.8/10 Breakfast
  • 152 reviews 8/10 Vibe
  • 119 reviews 5.7/10 Cleanliness

Powered by Trustyou

Our other establishments nearby

All our hotels in Auckland