Mercure Ayr Hotel 3 stars

Customer review rating (ALL Rating) 4.0/5 511 reviews

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Mercure Ayr Hotel - Image 1
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Dalblair Road, Ayr, KA7 1UG AYR, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Within two miles of Ayr station and Prestwick airport

  • Seven meeting rooms accommodating up to 200 guests

  • Overlooking the seafront, providing excellent coastal views

  • Central location in Ayr

Our accommodation(s)

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Hotel location

Mercure Ayr Hotel

Dalblair Road, Ayr
KA7 1UG AYR
United Kingdom

GPS:55.460657, -4.63166

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE BRASSERIE

Unwind in the Brasserie, for a chat over coffee or meeting over an informal meal, this styled restaurant offers a selection of internationally inspired dishes. Quick snacks to three course meals and are complimented by a range of fine wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  511 reviews

TripAdvisor Rating  3.5/5  1,085 reviews

Lovely stay

Customer review rating 4.0/5

Anne F. Couples - Confirmed reviews ALL

Lovely staff

Dear Anne F., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Awesome staff

Customer review rating 5.0/5

Ali C. Business - Confirmed reviews ALL

Found the staff to be approachable, friendly and helpful. Made it a pleasure to stay there

Dear Ali C., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alex

Enjoyable stay.

TripAdvisor rating 5.0/5

Patrick R TripAdvisor review

Great stay here. Very friendly staff, Darren, Donald, Lynn and Andrew were very helpful. Stayed here for a few weeks and had no problems. The location is perfect, near the beach, restaurants, bars, airport and the town. I would definitely stay here again.

Dear Patrick Thank you so much for your kind feedback. I am delighted that that you enjoyed your time with us. I have passed your kind comments regarding the staff back to them. Look forward to seeing you back in the near future Kind regards Lindsay

Good solid room choice

Customer review rating 3.5/5

Carolyn Friends - Confirmed reviews ALL

2 friends sleeping in 2 sinke beds. Both slept well after a local festival. Woke up to heating a couple having a VERY good time.. not the Hotels fault. Room was clean. Only negative there were no plugs next to bed to charge phone Just two plugs on table next to bed. Breakfast wasn’t great, but we were one of the last two to arrive. All in all would book again. But would park under cover in the car park as my car got scatter gun with seagull poo.

Dear Carolyn M., We very much appreciate your comments regarding your stay at the Mercure Ayr Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back soon Sincerely, Alex Farrer Asst Manager

AWFUL HOTEL!!

TripAdvisor rating 1.0/5

Tony S TripAdvisor review

We have visited Ayr a few times recently, normally opting for a B&B. This time we chose to spend a bit more and stay at the Mercure, mainly to enjoy the facilities and the service a hotel provides. THIS WAS A HUGE MISTAKE - THIS IS NOT A FRIENDLY OR WELL RUN HOTEL!! The rooms are not clean, the towels and sheets have either not been cleaned properly or worse still not changed. AWFUL!! The WiFi is free, but not worth connecting to as is extremely poor, so we ended up suing all our data on our mobiles. The phone in the room doesn't connect to the front desk - so I had to call from my mobile, only to be answered by a member of staff who was of no help and not really interested in my requests. On the evening of our last night, after a nice day day in Ayr we returned to the hotel and were looking for a light snack or even a sandwich. Thinking this was not going to be an issue as the room service states 24/7 We were informed that no food was available that night because the chef was busy catering for other guests and was not prepared to cater for any more. I asked a simple question. "These other guests, have they paid more than us? Do they have a different rate or deal?" Three different people approached us and whilst they were sorry they could not let us order, they fully understood our disappointment. Yes - blowing smoke up our backsides!! My wife left reception to go to the room and distinctly heard loud and clear, staff member Donald speaking to another member of staff apologising to someone and stated "Sorry I was dealing with two rude people" At no point were we rude, we simply could not understand how a chef or kitchen staff that can provide food 24/7 was too busy to make a sandwich. If anyone was rude is was Donald who said to us twice "Its not my fault and I am not about to upset our chef over a sandwich" We left the hotel to find somewhere else to eat, bitterly disappointed and wondering why we bothered booking such an awful hotel. Needless to say we will not be booking here again in the future, nor will we recommend the Mercure Ayr to anyone. Now. Gordon Baille I am going to save you the hassle of writing your generic and meaningless response as I have posted it here. Maybe use the time you would have spend cutting and pasting this into my post by teaching Donald some manners and training your staff to do a better job I will be writing to Lindsay McClure privately and also contacting environmental health over the state and hygiene standards of the room, both of us are covered in bites from staying there. I will also contact the local council as its possible that establishments like yours could be driving visitors away from Ayr and choosing other locations to spend their money We very much appreciate your comments regarding your booking at Mercure Ayr Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Kind Regards Gordon Baillie

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Other web-users rate our hotel

  • 303 reviews 9.2/10 Location
  • 582 reviews 6.5/10 Room
  • 521 reviews 8.7/10 Service
  • 7 reviews 6.4/10 WiFi
  • 249 reviews 5.7/10 Cleanliness
  • 212 reviews 6.7/10 Breakfast
  • 150 reviews 4.6/10 Food
  • 131 reviews 3.5/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.