Mercure York Fairfield Manor Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 859 reviews

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Mercure York Fairfield Manor Hotel - Image 1
Mercure York Fairfield Manor Hotel - Image 2
Mercure York Fairfield Manor Hotel - Image 3
Mercure York Fairfield Manor Hotel - Image 4
Shipton Road, York, YO30 1XW YORK, United Kingdom

Description

Hotel extras

  • Free Onsite Parking

  • 9 Dedicated Meeting Rooms For Up To 120 Guests

  • Wedding Facilities Capable Of Accommodating 120 Guests

  • 18th Century Manor House With Original Features

  • 10-Minute Drive From York City Centre

Our accommodation(s)

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Hotel location

Mercure York Fairfield Manor Hotel

Shipton Road, York
YO30 1XW YORK
United Kingdom

GPS:53.994009, -1.131592

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

FAIRFIELD BRASSERIE

Dine at Fairfield Brasserie. Choose from a collection of tasty dishes prepared using fresh ingredients grown in our own herb garden and locally sourced produce. To compliment your meal, choose from our selection of fine wines or a cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  859 reviews

TripAdvisor Rating  4.0/5  1,783 reviews

Certificate of excellence 2024

DO NOT EAT HERE

TripAdvisor rating 1.0/5

Garethdocs Business - TripAdvisor review

Receptionist was really good and friendly. The other on the other hand was absolutely disgusting. Chicken wings were slimy and hake stank. Chef wouldn’t take the food back. Complete lack on customer service or cooking skills. DO NOT EAT HERE

Dear Mr. Gareth, Thank you for taking the time to share your feedback following your recent stay at Mercure York Fairfield Manor. Firstly, I am deeply disappointed to read that you chose to leave us feedback on this platform after I personally resolved the complaint following your dinner and did all necessary service recovery to resolve the situation for you. However, I would like to highlight that we served serval fish which were delivered fresh on Monday and we only received your complaint may be this is a dish you felt mislead by something else in your expectation as usually fish have a smell of being in the water even after cooking, also we serve 2 kinds of chicken wings on our menu and they both have separate descriptions. Also, to mention you we accepted complimentary breakfast which was not part of service recovery from our discussion and as a gesture we already had you complimentary upgraded from Single room to a Suite room which we try and make our guest experience when we have upgrades available. The gaps that your feedback has highlighted have been carefully noted and we assure you the necessary steps have been taken to improve the quality of service and avoid reoccurrence. I will share your comments with our team in terms of our food and our Executive Chef will be pleased to investigate the same. Once again my sincere apology for not meeting your expectation I tried to call and apologies for the inconvenience however, I did not got an answer to discuss this further. Your Sincerely, Sandeep Das Operations Manager

Disappointing

Customer review rating 1.5/5

Phil P. Business - Confirmed reviews ALL

Looks a nice hotel from outside and images (when booking). In truth very tired and needs updating. In addition, It was a very warm night and I couldn’t even open window, due to a wasps nest outside my window. I opened it the once and quickly had wasps in room! This led to a very poor, stuffy nights sleep. Bathroom fittings really bad…. The glass shower screen even had to be wedged shut with a towel when having a shower (obviously known about as room maid had used towel to wedge it shut prior to arrival). I therefore had no towel to put in floor (which was very slippy) when getting out of shower. Really disappointing stay

Dear Phil P., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It is very unfortunate that you did not have a comfortable stay at the hotel and be assured that we are looking into the issues that you have highlighted with deep concern. We fail to live up to your expectations and I am personally looking into each and every point from room cleanliness to pest control that you have mentioned in the feedback. Your feedback is highly important to us, and it is like reality check at times when you get to learn the flaws at your end however we the team here always strive for excellence and we apologize as we were not able to wow you with our endeavors. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sandeep Das Operations Manager

Wonderful

Customer review rating 5.0/5

Dave Couples - Confirmed reviews ALL

Excellent staff and room

Dear Dave, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Excellent Stay as Usual

Customer review rating 5.0/5

Anita S. Solo - Confirmed reviews ALL

Staff always helpful and friendly. Feels like coming home.

Dear Anita, We very much appreciate your comments regarding your stay at the Mercure York Fairfield Manor Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reception team

Disappointing stay in a very tired looking hotel.

Customer review rating 1.5/5

Peter B. Business - Confirmed reviews ALL

The staff were friendly and helpful, and the evening meal was very good, although there were a number of things on the menu not available. Although the occupancy rate was clearly very low for such a large hotel we were given a room as far away from the lift as was possible, which was not very thoughtful for a couple in their late 70's. The state of decoration of the hotel as a whole was poor, with marks on all the walls and doors. The bedroom itself looked like a room from the 1950's with two cheap wooden chairs which might have come form a house clearance (we noticed the chairs in other rooms we passed were more comfortable). All in all it was rather dispiriting, particularly having spent a very pleasant night in the York Mercure, also run by Jupiter Hotels.

Dear Peter B., Thank you for taking the time to tell us about your experience at the Mercure York Fairfield Manor Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Team Mercure York

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Other web-users rate our hotel

  • 584 reviews 9.3/10 Location
  • 1,412 reviews 6.4/10 Room
  • 1,389 reviews 8.7/10 Service
  • 49 reviews 4.7/10 WiFi
  • 655 reviews 8.3/10 Breakfast
  • 499 reviews 7/10 Cleanliness
  • 394 reviews 5.9/10 Vibe
  • 18 reviews 9.5/10 Wellness Area

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