Mercure Chester Abbots Well Hotel 4 stars

Customer review rating (ALL Rating) 4.0/5 704 reviews

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Mercure Chester Abbots Well Hotel - Image 1
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Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, United Kingdom

Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

Our accommodation(s)

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Hotel location

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
United Kingdom

GPS:53.185516, -2.848045

Telephone
Fax +44 161 388 0915

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  704 reviews

TripAdvisor Rating  3.5/5  2,661 reviews

Poor stay

Customer review rating 2.0/5

John C. Couples - Confirmed reviews ALL

Apart from the early check in challenge the air conditioning in the room was not working and the TV would not work

Dear John C., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stacey

Don’t bother!!

TripAdvisor rating 2.0/5

Emma S TripAdvisor review

Really disappointed at our stay here. I had booked for a night away for me and my daughter for her birthday. We had planned a few hours in the leisure facilities and the steam room was out of order and the jacuzzi cut out. The lounge beds were old hard plastic and just impossible to relax on. The paint was peeling off the walls and the changing rooms were awful. The room was tired and not like the picture advertised when I booked, the shower had no pressure and kept going hot and cold, there was no fridge to keep drinks cool and in 23 degrees yesterday there wasn’t as much as a fan in sight!! We tried to get room service but no one answered. The whole experience really spoilt the birthday treat. Wanted to complain this morning but there were no staff on reception when we left. So disappointed and upset. This hotel is definitely NOT 4 star!!!

Hi Emma, Thank you for taking the time to leave a review. I am sorry to hear that the hotel did not meet your expectations. The jacuzzi is on a timer so will go off after 60 minutes but will come back on after 10 minutes. Given your feed back I have now adjusted the timer so that it is only a 5 minute break. In regards to your room, if you could email me directly steve.gilbert@mercurechester.co.uk with your room number I would be happy to look into it further as all our superior and privilege rooms should have fridges in them. I really hope that we are able to welcome you back in the future to offer a better experience to you and your daughter. Kind Regards Steve

Overpriced underwhelming

Customer review rating 1.5/5

Anonymous Solo - Confirmed reviews ALL

I’ve already emailed Shower broken Tv broken Reported … moved room Tv still broken Haven’t replied to my emails Poor service

Dear Stuart w., Thank you for taking the time to tell us about your experience at the Mercure Chester Abbots Well Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have recently had new TV's in all bedrooms, we have noticed that they can take some time to come back on after the rooms have been empty and this is being resolved. I am sorry that you have not had a response to your emails, please forward to su… and Sue w. pick this up for you. We appreciate your sharing your concerns, and it is our hope that you w. give us the opportunity to better serve you in the near future. Sincerely, Stacey

Tired with issues, but friendly and welcoming staff

TripAdvisor rating 3.0/5

James B Friends getaway - TripAdvisor review

I do not like giving average reviews, so let’s start with the positives. The staff were very helpful, friendly and welcoming. The is plenty of free parking, but remember to check your registration in at reception. The hotel is located a short shuttle bus or taxi ride away from the centre. We were staying during the Chester Race meeting and therefore the hotel was very full. We need to get an extra room . As an accor member my colleague asked for an extra room. We were told helpfully there was one left at £189 for the night. We are both Accor members and I appreciate the rates were probably higher normal. It was interesting that the room my colleague had booked for me right then, was the only room that was ready! To me this suggests that it maybe had been blocked off for some reason. I was to find out! It was a warm day, but the small room was very hot and I noticed a fan, as there was no air conditioning. The bed was big and comfortable, but the room itself was quite tired and passé. The issue in the room came later when I discovered no water went into the cistern (very old ) on flushing. This meant I had to top up the water with the small glass provided in the bathroom. The next shock came when I went to shower. A short spurt of water then nothing! I mentioned this to the reception desk, who to be fair were apologetic and said it would be dealt with. I then went to breakfast only to find that the £189 paid did not include breakfast, which is an additional £17.95 . I mentioned again the problem with the room and very decently the management offered me complimentary breakfast. This was very much appreciated. The breakfast itself is buffet style, but well stocked and with full english available. Very acceptable. I gladly thank the staff for their efforts, but would urge mercure to look at the state of the whole property .

Dear James B Thank you for taking the time to submit your review. As I am sure you can appreciate Chester Races is a busy time for all hotels in and around Chester and we are often fully booked. I am glad that the reception team were able to fulfil your request and provide a bedroom for you at short notice. I am sorry that you had some issues with the water in your room, I will ensure that the maintenance team double check this. I am pleased to hear that you enjoyed breakfast and hope that we get the opportunity to have you stay with us again in future. Kind Regards

Really disappointing stay

TripAdvisor rating 2.0/5

K2135 Families - TripAdvisor review

Really disappointing stay. The rooms smell really fusty (probably because dogs are allowed in the rooms) and hotel is well in need of a revamp. Beds are really hard and like sleeping on a block of wood. The only thing that goes for this hotel is the swimming pool. The reception staff are very attentive and we had a multiple of problems with the rooms which they tried to sort as best they could but there is no way this hotel should be a 4* I have wrote to the hotel to share my feedback but the reply from reservations wasn’t the most friendliest. Unfortunately won’t be using Mercure again and definately not attending this hotel again.

Thank you for taking the time to leave a review. I am sorry that the hotel did not live up to your expectations. We do have extra cleaning measures in place when dogs have been in bedrooms. I am pleased to see that the staff were helpful, we are lucky to have such a wonderful team. If you would like to send your feedback to our operations manager I am sure that she would be happy to look into it, her email address is sue.tamburrini@mercurechester.co.uk Kind Regards

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Other web-users rate our hotel

  • 588 reviews 9.3/10 Location
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  • 1,481 reviews 8.6/10 Service
  • 24 reviews 7.4/10 WiFi
  • 695 reviews 5.5/10 Comfort
  • 648 reviews 6/10 Cleanliness
  • 618 reviews 5.9/10 Food
  • 611 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.