Sofitel Abu Dhabi Corniche 5 stars

Customer review rating (ALL Rating) 4.4/5 1,201 reviews

Sofitel Abu Dhabi Corniche - Image 1
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Description

Hotel extras

  • Prime location for business and leisure

  • Extensive dining options

  • Complimentary shuttle service to the main city attractions

  • State of the art meeting & wedding facilities

  • Breathtaking views over harbor

Our accommodation(s)

Hotel location

Sofitel Abu Dhabi Corniche

Corniche Road East, Capital Plaza Complex, 44966
44 966 ABU DHABI
United Arab Emirates

GPS:24.498747, 54.367195

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,201 reviews

TripAdvisor Rating  4.5/5  5,352 reviews

Certificate of excellence 2024

Great views

TripAdvisor rating 4.0/5

JohnnieC841 Couples - TripAdvisor review

A large complex of hotel/ apartment complex. It is professional and very competent but lacks individuality. We arrived very early due to flight times and had to pay to gain access to our room,but we did get some rest after a long travel day. The breakfast had an excellent selection to suit everyone and was very good quality. The room was superb with view across to the beach. It's location adjacent to a busy and wide road does mean taking taxis in and out, but I think this is typical for Abu Dhabi. We at a buffet style iftar breaking the fast, this was a great experience to sample an aspect of a culture not familiar to us the quality was excellent but not good value. I think if I were staying here as part of a business trip I'd be delighted as this seems to be the market where the hotel is aimed.

Bad choice

TripAdvisor rating 2.0/5

lea2410 TripAdvisor review

Bathroom smells like cigarette, probably due to connection with bathrooms from other rooms. People smoke in the bar on the top floor. The windows in the bar are dirty. Thin walls in the bathroom, so everything you do inside is heard by the person you share the room. Small swimming pool.

Quick responses

Customer review rating 4.5/5

Mohammed Families - Confirmed reviews ALL

The front office assign me a smoking room and I have my family with me. Duty manager offer direct swift upgrade. Really good experience as I encounter before with most of Accor chain hotel.

Dear Mr. Mohammed A., Thank you for sharing your experience with us. We are pleased to hear that our team was able to quickly respond to your request regarding your room preference. We apologize for the initial inconvenience of being assigned a smoking room, especially when traveling with your family. However, we are glad that our duty manager swiftly offered you an upgrade to ensure your comfort and satisfaction. Providing exceptional service and ensuring our guests have a pleasant experience is our top priority, and we are delighted that we were able to meet your expectations. Your positive feedback is greatly appreciated, and we look forward to sharing your compliments with our team. It's wonderful to hear that your experience aligns with what you've encountered at other Accor chain hotels. Should you need anything else during your stay, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you and your family back again in the future. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

Well organized

Customer review rating 5.0/5

Narek S. Solo - Confirmed reviews ALL

The problem was with 3-way charger, although the stuff kindly gave me one with 2-way. Not all members of stuff (pool in my case) knew that google pay is working with POS terminals, so I had to store money in lobby to be able to use drinks/food. Otherwise everything was excellent.

Dear Mr. Narek S., Thank you for taking the time to share your feedback with us. We are delighted to hear that you found your stay at our hotel to be well-organized and that overall, you had an excellent experience. We apologize for any inconvenience you experienced with the 3-way charger. However, we are glad to hear that our staff was able to provide you with a suitable alternative. Your satisfaction is our priority, and we appreciate your understanding in this matter. Regarding your experience with Google Pay, we apologize for any confusion or inconvenience caused. We will certainly review this with our team to ensure that all staff members are aware of the various payment options available to our guests, including Google Pay, to provide a seamless experience for all. We are pleased that aside from these minor issues, everything else met your expectations. We truly value your feedback as it helps us to continually improve and provide the best possible experience for our guests. Thank you once again for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future for another excellent stay. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

Not special or luxurious anymore

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

Service levels of this hotels and dropped well below standard . Not the same luxurious feeling of Sofitel . After having stayed many times before the covid period , this was my first visit back again and most probably would be my last.

Dear Mr. PATEL A., Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your recent stay did not meet your expectations and that you felt a decline in the service levels compared to your previous experiences with us. We understand your disappointment and sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Please know that providing exceptional service and maintaining a luxurious atmosphere are our top priorities, and we regret that we fell short in meeting these standards during your visit. Your feedback is invaluable to us, and we take it very seriously. We will be reviewing your comments with our team to identify areas for improvement and to ensure that all of our guests receive the exceptional service they deserve. We truly appreciate your loyalty to our hotel, especially during these challenging times, and we are disappointed to hear that this visit may be your last. We would welcome the opportunity to regain your trust and provide you with the exceptional experience that you expect and deserve. Please don't hesitate to reach out to us directly if you would be willing to give us another chance to exceed your expectations. Once again, we apologize for any inconvenience you experienced during your recent stay. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future. Sincerely yours Poorvashee Rajub Assistant Guest Relations Manager

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Other web-users rate our hotel

  • 506 reviews 9.5/10 Location
  • 1,214 reviews 7.1/10 Room
  • 1,422 reviews 8.5/10 Service
  • 12 reviews 7.4/10 WiFi
  • 434 reviews 8.9/10 Breakfast
  • 374 reviews 5.1/10 Cleanliness

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