Novotel London Brentford 4 stars

Customer review rating (ALL Rating) 4.3/5 1,853 reviews

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Description

Hotel extras

  • An ALLSAFE Clifton Environmental certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Our accommodation(s)

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Hotel location

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
United Kingdom

GPS:51.491003, -0.302124

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR & RESTAURANT

Our menu is inspired by flavours from around the world, with a choice of hand-picked regional dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,853 reviews

TripAdvisor Rating  4.5/5  1,440 reviews

Certificate of excellence 2023

Well located, bus number 65 easy to catch to the nearest train station

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

Sam at reception was very well coming, upgraded me to an executive room on the 6th floor, the unsung hero the maid on the floor was amazing, the hotel is very clean , not forgetting the breakfast team Sam and Co you guys made my stay memorable. Thank you so much.

Dear John, We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team specially both our Sam`s. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Terence Beach I General Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…801 | h6… I www.accorhotels.com

Great experience

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Lovely hotel, clean and spacious. Staff very friendly. Ideal location for exploring. Would definitely stay again.

Dear Lindsey H., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Excellent stay at Novotel Brentford

TripAdvisor rating 5.0/5

Robert Z TripAdvisor review

My girlfriend and I recently enjoyed a delightful three-night stay at Novotel Brentford. From start to finish, the experience was nothing short of amazing, largely due to the exceptional staff who made us feel right at home. I want to extend a special thanks to Fabiola, Hemant, Sam, and last but not least, Georgia, who truly went above and beyond to ensure our stay was memorable. Their dedication sets a high standard for hospitality in London. Our room exceeded expectations in both size and amenities, providing everything we needed for a comfortable stay. The food was not only excellent but also incredibly tasty, and the restaurant staff exhibited the utmost professionalism, attending to every detail with care. The cleanliness of the pool and its temperature were both impressive, adding to our overall satisfaction. If I could, I would gladly give Novotel Brentford ten stars for their exceptional service. A heartfelt thank you to the entire Novotel team for a job well done. Your commitment to excellence did not go unnoticed, and it made our stay truly remarkable. I will certainly recommend Novotel Brentford to our friends. Warm Regards Robert

Dear Robert Z, Thank you for your Excellent TripAdvisor review regarding your recent three night stay with us. Special thanks for mentioning by name some of our amazing team who made you feel right at home. I have since shared your positive feedback with Fabiola, Hemant, Sam and Georgia who all expressed their appreciation. I was pleased to read that you also enjoyed the products and facilities of the hotel namely: your room size and amenities, excellent food, the cleanliness of the hotel especially the leisure centre. Thank you once again for your excellent review and recommendation. Please continue to make Novotel London Brentford your preferred hotel when you visit London. Kind regards, Terence

Customer review rating 2.0/5

Inês R. Business - Confirmed reviews ALL

No cookies at the room, no more! And the express check out isn't working because the receipts are not issued. I always need to ask for it,

Dear Maria F., Thank you for taking the time to tell us about your experience at the Novotel London Brentford. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

Good stay

Customer review rating 4.0/5

Hans Families - Confirmed reviews ALL

Quiet hotel, bus stop in front of hotel. Underground station 10 - 15 minutes walk away. The only disappointing topic: the free water bottles. It’s only on the first night. We stayed 6 nights, I would have expected a bit more.

Dear Hans B., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Desmond DeSa I Sales & Conferences Manager I Novotel London Brentford I Great West Road I Brentford | TW8 0GP. +4…808 | de… I www.accorhotels.com

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Other web-users rate our hotel

  • 595 reviews 7.5/10 Location
  • 1,231 reviews 7.4/10 Room
  • 1,250 reviews 7.7/10 Service
  • 23 reviews 4.5/10 WiFi
  • 580 reviews 8.1/10 Cleanliness
  • 491 reviews 7.7/10 Breakfast
  • 343 reviews 8.2/10 Pool

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