SO Sofitel Mauritius 5 stars

Customer review rating (ALL Rating) 4.4/5 979 reviews

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Royal Road, Beau Champs, 61008 Bel Ombre, Mauritius

Description

Hotel extras

  • A serene sanctuary in untouched paradise

  • Sumptuous suites and elegant villas

  • Discover tranquillity in our sublime SO SPA

Our accommodation(s)

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Hotel location

SO Sofitel Mauritius

Royal Road, Beau Champs
61008 Bel Ombre
Mauritius

GPS:-20.509883, 57.435022

Telephone
Fax +230 615 1049

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  979 reviews

TripAdvisor Rating  4.5/5  3,369 reviews

Certificate of excellence 2024

Relaxing hotel

TripAdvisor rating 5.0/5

Nina33974 TripAdvisor review

Nice & quiet if you want to relax ! Large compound, you can either walk or use the buggy service (Thanks Avinash & one of his night colleague for the lifts & exchanges). Gym & pétanque playground OK ! Unfortunately very windy during our stay, no use of swimming pool (not a heated one plus it’s the only pool available). Security lady at the gate very welcoming, Shivani & Raj assured a warm welcome at reception area. Not impressed at all by the room, need some refreshing touches here & there coz getting a bit old. For a 5*, was expecting quality materials & surgical cleanliness ! Outside tub dirty. Comfortable bedding & quilt/pillow though. Mauritian night for the dinner buffet ! So so nice & mouth watering dishes ! Everything was perfect, Alain & the lady at farata/dalpuri bar were helpful & welcoming, had a nice chat with them. Large variety of everything even though it’s a small buffet, cater for both veg & non veg clients ! A lot of greenery in the hotel compound, well maintained. That’s a feel good point. A walk on the beach at sunset definitely tops the stay ! Enjoyable hotel but doesn’t live up a title of 5*, could have been a 4*.

Nice experience

TripAdvisor rating 5.0/5

Nik2526 TripAdvisor review

Overall nice experience at the So/Mauritius hotel. Positive points: - Hotel is situated in a green setting - Good food (we’ve got a Mauritian buffet, the theme was respected). - Confortable bed. - Staffs always ask if everything’s is ok or if we need anything! Points to be improved : - Not impressed by the room for a five star hotel, - Only 1 coffee/person is offered in the room. Thank you to all staffs, special thanks to Avinash, Shivanee, Raj, Divya. Thanks to Alain from the restaurant who listened to our request for refilling the buffet.

Fabulous 5* Stay

TripAdvisor rating 5.0/5

KateESpencer TripAdvisor review

Where do I start... OMG the bed 5* 🙌 this hotel has the biggest, comfiest bed I ever slept on. The most welcoming staff in the hotel that greet you by your name. We were welcomed on arrival by Divya guest relations who explained everything to get us started. Arrival was in the morning after our flight from UK. We were greeted in the welcome pavilion with a drink and holt refreshing towel whilst waiting for our buggy to main hotel reception. However rooms not available until 3pm usually but a shower facility in the spa can be arranged whilst waiting for the room. They will do all they can to make the room available for you ASAP. Once shown to our room, wow.! Massive bed, beautiful facilities, outdoor shower in a totally private courtyard, out door bath in a semi private garden (leads to the beach ) plus a proper shower etc in the bathroom, robes, slippers, dressing area, full length mirrors, hair dryer, towels, face cloths, toiletries... They've thought of it all. Magnificent. (room number 134) Restaurants-The food is lovely, there's always something to eat, the buffet changes daily ranging from Mauritian / Asian / Seafood /Mediterranean cuisine fusions. Breakfast is a also a delicious buffet. Waiting staff in the restaurant, particularly Levi are excellent and offer wine recommendations based on the cuisine on offer that evening. The bar staff are outstanding and so friendly. Jamy, Neelan, Amman to name but a few are just perfect hosts to brighten your already sunny day. Concierge Raj is a brilliant chap, helped us book our car hire with Europcar. Always checking in on us and making sure we are well and all is good in our stay. We came to celebrate our anniversary and a lovely cake was arranged and a light show in the bedroom in the evening which was a lovely touch. We used an independent travel agent with a ground handler to come here. The ground handlers Coquille Bonheur have been amazing. They were faultless at the airport on arrival, came to see us on our hotel, organised trips if we wanted them (we did Ile Aux Cerf with them I'll write that separately) it was outstanding and the driver was also your guide for the journey. Highly recommend them. Evening entertainment is a singer or 2 very chilled atmosphere, no 'show style' entertainment or Animation team. So if you're looking for loud brash 'all inclusive' holiday this isn't the place for you. But if you want superb comfort, top class service and a chilled relaxed atmosphere then I would recommend here. We would definitely come back.

SO an experience to live! We will be back!

TripAdvisor rating 5.0/5

JM1908 TripAdvisor review

The resort hugs you with its natural escape and allows a complete rest, cut from all stress. The front area is a clean, spacious and refreshing environment that immediately makes you feel at peace with the resort. Being Welcomed by the Front Office team and the General Manager was really heartwarming and they very professionally, gave a pleasant Kickstart to our short journey there. We have been by pampered by Nayesh, Divya, Avinash and Rakesh, making sure with their human touch, that our stay felt special. We sincerely thank them with all our heart. On our First day, lunch at Takamaka bar was exquisite and timely served. Their club sandwich was so consistent and delicious and we also highly recommend their chicken croissant. Also had chicken burger which felt a bit dry... Maybe the chef would want to opt for a crispy version or selection of signature sauces for those who would prefer not having grilled pineapple. We were then escorted to the room by Divya who carefully made sure we got all necessary infos and even proposed and booked a hamam session for us which was SO satisfying. A big thanks to her. Dinner at the buffet restaurant was full of options, and neatly set up. The buffet area is a bit narrow but undeniably, the food is excellent and the kitchen staff made sure we were being assisted and lack nothing. Coming back to our large, private and clean room to having a nice bath under the outdoor shower made the end our first night There, magical! The only uncomfortable aspect we encountered was with Rajiv from restaurant who felt a bit mean when he nearly ordered us to put a review for him while our lunch service went clumsy un the second day. Orders taken without server writing down, No bread served after ordering, Starters coming after our main courses and desserts order nearly forgotten... Plus having to come to the bar to have the check... Hopefully Kovilen with his professionalism and Neelam with her hospitality compensated this session by making sure that we were satisfied and finished our lunch in time. And also the possibility of having lunch literally 'pied Dans l'eau' was so relaxing. We highly recommend trying their cheesecake in this setup!! Overall we have had the most amazing weekend escape out there, SO, we surely will be back!

Not just a vacation but an Experience

Customer review rating 5.0/5

Jacqueline S. Couples - Confirmed reviews ALL

We felt so taken care of from the moment we got there. All the staff were always concerned about our needs. Even when we had a bad experience on an unrelated boat tour, they brought us a bouquet of flowers to make our day better. The spa was fantastic, prices were quite normal and it was so relaxing we felt like jello so they called us a buggy to take us back to our room. It was so good we did another treatment the next week. We were there for 2 weeks and only ate out 2 other times, the food was becoming a bit repetitive but that would be expected. We would have liked to have seen a bit more authentic Mauritian Creole and spicier, but we understand when you are catering to the average, most may not have the pallet for it. They were willing to switch my husband's favorite mussel dish from the traditional broth to a tomato based, so we probably could have asked them to do anything and they would have accomodated. The beach was beautiful and clean, the snorkeling was fantastic right out our door. The room was beautiful and clean and they made up our bed like 3x a day. The staff was fantastic and they are the true treasure of why we want to come back as soon as we can. Anil, the bar manager, Jamy and Sylvio, Levi, Zeeshawn, Sanjivee, Anastasia, Ree, Amun(Bebiti), Krishna, Marie Christelle, Marie Michelle, Krishni, the spa staff, Divvy, Taxi Rep(sorry can't think of his name now)and our Concierge, Raj, who made our stay so personalized, new everything about us, catered to our every need and was so genuine in his service, he is a treasure. We can't wait to come back, but it is expensive from Canada so, it will be a few years. But we are definitely telling all our friends and family that it is worth the 30 hours of travel each way!

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Other web-users rate our hotel

  • 314 reviews 8.2/10 Location
  • 482 reviews 7.3/10 Room
  • 839 reviews 9/10 Service
  • 12 reviews 3.9/10 WiFi
  • 141 reviews 5.3/10 Cleanliness
  • 95 reviews 7.4/10 Wellness Area
  • 87 reviews 8/10 Breakfast
  • 86 reviews 6.5/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.