ibis London Excel Docklands 3 stars

Customer review rating (ALL Rating) 4.2/5 1,109 reviews

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9 Western Gateway, Royal Victoria Dock, E16 1AB LONDON, United Kingdom

Description

Hotel extras

  • Minutes' walk to ExCel Exhibition Centre, the O2 Arena, and Canary Wharf

  • ibis Sweet Beds in every room

  • 5 minutes' drive to London City Airport

  • On-site restaurant and bar with 24/7 snacks

  • Parking just £25.00 for 24 hours

Our accommodation(s)

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Hotel location

ibis London Excel Docklands

9 Western Gateway, Royal Victoria Dock
E16 1AB LONDON
United Kingdom

GPS:51.50756, 0.026393

Telephone
Fax +44 20 7055 2310

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Ibis London ExCeL Restaurant

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Ibis London ExCeL Restaurant is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,109 reviews

TripAdvisor Rating  4.0/5  2,685 reviews

Unpleasant stay. Not recommended.

TripAdvisor rating 1.0/5

Lisa C TripAdvisor review

2 nights in the hotel. Came with the tour operated by Mycruise. Not pleasant stay. Unfriendly staff during check-in or when assistance needed. Not helpful at all. Room was hot. No a/c according to them during these month. However near to train line.

Hi N1285FSlisac, Thank you for sharing your feedback. I am very sorry to hear we let you down and were not able to find a solution to the issues, this is definitely not normal. We had major system failures on the nights of your stay which were the cause of many of the points you have raised, there are also other points which I would like to talk to you about and would appreciate if you could contact me on aurelija.revuckaite@accor.com Kind regards, Aurelija Revuckaite Guest Experience Manager

Good stay

Customer review rating 4.5/5

Marius Friends - Confirmed reviews ALL

Well located Friendly staff Many options for the open buffet breakfast. The omelette was not so great

Dear Marius A., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurelija Revuckaite Guest Experience Manager

Well needed break.

TripAdvisor rating 5.0/5

2955loulou Families - TripAdvisor review

Just returned from a weekend staying here. Reception staff efficient, our room 355 had a great view over the Thames + across to Greenwich + the cable cars. Everything needed was provided even a coffee machine , this was booked for my birthday we got balloons on the bed ,cookies + a birthday card / unfortunately the name was wrong on the card but gave us a laugh the thought was lovely. We slept well in the comfy beds ,the shower was roomy + powerful too. We had a lovely wknd just a shame it's quite a journey to get back to kings cross ,we went to Camden for our last day would have been a bit far to store our luggage on check out go for our day out then all the way back + on to kings cross for our train home . Definitely reccommend, the price we paid was great value.

Hi 2955loulou, Welcome back! It sounds like you had a wonderful weekend getaway with us. We're delighted to hear that you enjoyed the efficient service from our reception staff and that your room provided such a stunning view over the Thames and Greenwich. How fun to receive balloons, cookies, and a birthday card—even if the name was a bit off, it's the thought that counts, right? We're thrilled to know you had a comfortable stay in our beds and enjoyed the spacious and powerful shower. It's fantastic that you had a lovely weekend overall, although we understand the journey back to Kings Cross was a bit of a trek. Thank you for recommending us, and we're glad you found the price to be great value. We hope to have the pleasure of welcoming you back soon for another well-deserved break! If there's anything we can do to make your next stay even better, just let us know. Kind regards, Aurelija Revuckaite Guest Experience Manager

Good stay

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

A well located hotel, friendly staff and a good breakfast

Dear Wendy H., We very much appreciate your comments regarding your stay at the ibis London Excel Docklands. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurelija Revuckaite Guest Experience Manager

Excellent. As ever.

TripAdvisor rating 5.0/5

steve g TripAdvisor review

Regular guests at the hotel, never disappointed.... Reasonably priced bar drinks and good service. Always nice to see a familiar happy faces. Sultan, at breakfast, cheery,helpful and courteous. Thanks to Yolanda in the kitchen for a bangin' breakfast!

Hi stevegN7770EX, We're thrilled to have you as regular guests! It's always great to see familiar faces. Thanks for the shoutout to Sultan for his cheerful service at breakfast and to Yolanda for the delicious breakfast. We appreciate your support and look forward to your next visit! Kind regards, Aurelija Revuckaite Guest Experience Manager

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Other web-users rate our hotel

  • 971 reviews 9.1/10 Location
  • 1,350 reviews 6.4/10 Room
  • 1,129 reviews 8.5/10 Service
  • 39 reviews 8.1/10 WiFi
  • 609 reviews 6.7/10 Cleanliness
  • 451 reviews 6.7/10 Breakfast
  • 288 reviews 5.7/10 Value
  • 151 reviews 8.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.