ibis Paris Pantin Eglise 3 stars

Customer review rating (ALL Rating) 3.9/5 1,116 reviews

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153, Avenue Jean Lolive, 93500 PANTIN, France

Description

Hotel extras

  • A super-cozy lounge area.

  • Spacious rooms that can accommodate up to 4 people

  • Hotel ideally situated next to the "Eglise de Pantin" metro station (Line 5)

  • Only 20 minutes from the Bastille and République metro stops

  • Italian pizzas to eat in or take away 24:7

Our accommodation(s)

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Hotel location

ibis Paris Pantin Eglise

153, Avenue Jean Lolive
93500 PANTIN
France

GPS:48.893305, 2.413162

Telephone
Fax +33 1 48 10 67 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast

Breakfast

Enjoy a healthy, fresh and hearty all-you-can-eat buffet breakfast for the best start to the day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  1,116 reviews

TripAdvisor Rating  3.5/5  668 reviews

Well located.

Customer review rating 4.0/5

Hasan G. K. Families - Confirmed reviews ALL

The hotel is very well located for public transportation. The furniture and the bathroom in the room are very old and broken. The amenities and the room description in the website is not entirely true.

Dear Mr. K., Thank you for your feedback. We are delighted to learn that our prime location near public transportation was appreciated. However, we apologize for the inconvenience caused by the bathroom furniture being in poor condition. We take your comments seriously and will strive to enhance the quality of our facilities. Regarding the room description on our website, we will revise it to more accurately reflect reality. We hope you will give us another opportunity during your next stay. Best regards, Thierry ONDOUA Assistant Front Desk Manager, Ibis Pantin

Near Metro Station, Supermarkets

Customer review rating 3.5/5

Jorge C. Families - Confirmed reviews ALL

- The room wasn't fine. The AC doesn't work neither the portable heater. - WC appearance is old, and they didn't have attention to reffil the shower gel near the bath. The toilet paper it was almost counted... It's a budget Hotel in the real sense of word...

Dear Jorge, Thank you for sharing your feedback following your stay at Ibis Paris Pantin Église. As the Assistant Front Office Manager, allow me to address your concerns with utmost attention. First and foremost, we sincerely apologize for the inconveniences you encountered during your stay. Your comfort and satisfaction are our top priorities, and we take your comments very seriously. We regret to learn that the room did not meet your expectations. We continuously strive to provide quality accommodation for our guests. Your feedback regarding the air conditioning has been duly noted, and we will promptly investigate and resolve this issue. Regarding the mobile radiator, we acknowledge that it should not be the sole option for regulating temperature. We will review our procedures to ensure that each room has a functional heating and cooling system. We apologize if the condition of the toilets fell short of your satisfaction. We will intensify our efforts to maintain cleanliness and quality across all sanitary facilities. As for the availability of shower gel and sufficient toilet paper, we will sensitize our staff to the importance of timely replenishment. Indeed, our establishment is an economy hotel, but this does not mean we compromise on service quality. We strive to offer excellent value for money while ensuring guest comfort and satisfaction. Your feedback is invaluable to us. Immediate steps will be taken to address the areas you highlighted. We hope to have the opportunity to welcome you back to Ibis Paris Pantin Église and provide a more positive experience. Feel free to reach out if you require any further assistance Warm regards,  Thierry ONDOUA  Assistant Front Office Manager, Ibis Pantin

Basic room

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Basic room with no safety box and bad matrix. No usb place to charge your phone. No ironing table in room. No coffee machine. Everything is basic. Just a place to sleep only.

Dear Customer, Thank you for taking the time to provide feedback on your stay at Ibis Pantin. We regret to hear that your experience did not meet your expectations. We would like to address your concerns. Please be informed that our hotel offers two coffee machines at the reception open 24/24h, one of which is available for self-service, ensuring that our guests can enjoy a hot beverage at their convenience. Additionally, we have several ironing boards and several irons available upon request to cater to your needs. We acknowledge the importance of details such as the availability of a safe, USB ports, and other amenities in the room. Your feedback is invaluable and will be considered as part of our continuous efforts to improve our services. We hope to have the opportunity to welcome you again and provide an enhanced experience that better meets your needs. Best regards,  Thierry ONDOUA  Assistant Front Office Manager ,Ibis Pantin

Bad very bad

Customer review rating 0.5/5

Abdul Families - Confirmed reviews ALL

The room give was not good , no shower gel even asked for house keeping , no dust bin in room. No cooling even the thermostat was kept as 5 degree . No kittle and hot water facilties

Dear Abdul, We are deeply sorry to hear that your stay did not meet your expectations. We take your comments seriously as they help us improve the quality of our facilities, offerings, and services. Rest assured, the issues you’ve raised regarding room amenities and heating are being addressed with utmost care. We are also enhancing our cleaning protocol to ensure optimal comfort for our guests. Please note, our rooms do not include kettles, coffee makers, or teapots. However, we do have a snack bar open 24/7 offering hot beverages and more. We apologize for the inconvenience caused by the delay in getting your room ready. Be assured this is an exceptional situation, and we are making every effort to prevent a recurrence. We hope to have the opportunity to regain your trust in a future stay. Kind regards, Thierry ONDOUA Assistant Front Office Manager, Ibis Pantin

Terrible stay

Customer review rating 0.5/5

Chinghui H. Families - Confirmed reviews ALL

The shower head in our room was broken for 2 nights out of 3 of our stay. We reported to the hotel and was promised will be fixed the next day. No, they didn’t fix it and refused to give us other room. We can’t shower for 2 nights and the hotel receptionist was not helpful and very rude. Kept shirking her shoulders and said she can’t help with the situation. The room was dated, broken table and broken lights. The worst is the shower head not working properly so we couldn’t shower. We were travelling with young kids and this is the most terrible hotel stay during our two weeks Europe trip. Very disappointed!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Michaela Ciobotaru

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Other web-users rate our hotel

  • 558 reviews 8.9/10 Location
  • 918 reviews 4.8/10 Room
  • 779 reviews 8.4/10 Service
  • 11 reviews 7/10 WiFi
  • 398 reviews 5.1/10 Cleanliness
  • 284 reviews 6.8/10 Breakfast
  • 181 reviews 2.6/10 Vibe
  • 125 reviews 2.7/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.