Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 3,120 reviews

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166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

Our accommodation(s)

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Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CELSIUS RESTAURANT

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,120 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Well located

Customer review rating 4.5/5

Joe C. Business - Confirmed reviews ALL

Easy and efficient Rooms are excellent and comfortable

Dear Guiseppe, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Good stay!

Customer review rating 5.0/5

Rad Business - Confirmed reviews ALL

Everything was seamless and the staff was extremely friendly and helpful. Easy parking, clean rooms and all the required facilities readily available.

Dear Radmila, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Hotel in urgent need to deep clean

Customer review rating 1.0/5

Daniel G. Business - Confirmed reviews ALL

Stayed again after an email from the GM ensuring me things would improve from my previous stay. Unfortunately, this was my worst hotel stay in some time and I will not be returning to this hotel again. As an Accor plus member who travels almost every week, I have posted in my fellow traveler group with 18,000 members and I was shocked to hear their experiences in this hotel as well. * Bed was dirty and the sheets had clearly not been changed from past guest. Reception had to attend room and replace sheets. On removing top sheets, the protector was absolutely filthy! This should be discarded or burnt rather than washed - but by the looks I wouldn't be surprised if it finds it way back to a bed. * Toilet roll holder fell off wall - not able to replace * Bathroom tap wouldn't turn on * Carpets are filthy - not just filthy but have blood stains or similar. (I have photos to support) * Wi-Fi still not working I appreciate you might be upgrading some of your rooms, but this room should be sealed shut and no guest should be allowed to stay in there again.

Dear Daniel, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The points you have mentioned in your review are totally unacceptable from any hotel and in particular an Accor property. I will be addressing these issues with my senior management team to ascertain why this has occurred. With regard to the WIFI, we have mentioned this on our website and on third party booking sites, that we are in the midst of a complete upgrade which when finished will result in high speed WIFI throughout the property. Kind regards, Michael Rignall General Manager Mercure Townsville

Excellent Stay As Always

Customer review rating 5.0/5

Jessica J. Friends - Confirmed reviews ALL

The team went above and beyond and the service was fantastic!

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michael Rignall General Manager Mercure Townsville

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Disappointed! Is the standard declining! Another working till at the bar would be helpful for quicker service during busy times, a change of menu at the celcius resturant occassionaly would make eating there more interesting as I feel even though we are infrequent stayers I've eaten my way through the menu over the last few years. It would be good if there were some coffee sachets in our room, not just tea ! I felt rather disappointed on check out when the receptionist found her paper work more important to finish than attending promptly to the customer in front of her

Dear Glenys, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. The hotel is undergoing some major transformations at the moment with a complete WIFI upgrade, refurbishment of our standard rooms, new furniture for the restaurant and many other changes. If you are ever returning, please let us know so that we can ensure a seamless stay in the future. Kind regards, Michael Rignall General Manager Mercure Townsville

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Other web-users rate our hotel

  • 420 reviews 8.7/10 Location
  • 1,481 reviews 6.1/10 Room
  • 1,458 reviews 8.9/10 Service
  • 34 reviews 3.6/10 WiFi
  • 675 reviews 6.6/10 Food
  • 616 reviews 5.9/10 Cleanliness
  • 564 reviews 5/10 Comfort
  • 462 reviews 7.1/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.