Mercure Paris Opéra Louvre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 697 reviews

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Mercure Paris Opéra Louvre Hotel - Image 1
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95 Rue de Richelieu, 75002 PARIS, France

Description

Hotel extras

  • In the heart of Paris and 2 minutes from the metro

  • Close to numerous landmarks, restaurants, shops and museums.

  • Privilege Rooms and Family Rooms.

  • Free WIFI throughout the hotel.

  • Late 19th-century building with classic Parisian rooms.

Our accommodation(s)

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Hotel location

Mercure Paris Opéra Louvre Hotel

95 Rue de Richelieu
75002 PARIS
France

GPS:48.871137, 2.339519

Telephone
Fax +33 1 42 61 48 20

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

2 breakfasts

We offer a buffet breakfast with a wide selection of food, served in our eighteenth-century dining rooms. If you prefer, you can order your breakfast in your room or choose the Express & Co. option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  697 reviews

TripAdvisor Rating  3.5/5  697 reviews

Great location, near metro. Beds are hard and uncomfortable.

Customer review rating 3.0/5

Jenn B. Friends - Confirmed reviews ALL

The room was very tiny, so it’s ok if you’re light packers, we are not. The beds are twin size only and feel more like box springs than a mattress. The location was great with a metro station right on the corner.

Dear Nicole C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Friendly staff. Delightful upgraded room!

Dear John C., This is very touching feedback and we do appreciate. We are delighted to see that the services offered have lived up to your expectations. Your lovely feedback will be share with our team. Thank you for have been with us and we do hope to welcome you in near future. Thank again for your lovely comment. Regards Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Customer review rating 2.0/5

Marcelo D. Couples - Confirmed reviews ALL

Rooms were not cleaned on time, poorly ventilated, the building is not suitable for a hotel, period!

Dear Marcelo D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Opéra Louvre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Good location

Customer review rating 3.5/5

Jlewis Families - Confirmed reviews ALL

Hotel was friendly and location great for sightseeing central Paris. Restaurants nearby good. Rooms for families worked well.

Dear James L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Opéra Louvre. It is always a pleasure to receive positive feedback. We will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Bed uncomfortable and low lighting in room overnight

Customer review rating 2.0/5

Alexandra W. Families - Confirmed reviews ALL

Always thought Mecure was a high standard but the bed was incredibly hard. There was a strong light coming from under the door together with a light that was on all night near the door. There was no shower gel by the shower which I didn’t realise until I was in and it was too late. The extractor in the wet room didn’t work and the room was just a steam room which then had to be vented into our bedroom. Neither our daughter nor us could make the aircon work as the room was too warm for us. All in all a very disappointing stay in a Mecure hotel

Dear Alexandra W., Thank you for have taking time for this review. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to welcome and better serve you in the near future. Looking forward to welcome you again. Sincerely, Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

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Other web-users rate our hotel

  • 267 reviews 9.3/10 Location
  • 369 reviews 5.6/10 Room
  • 322 reviews 8.3/10 Service
  • 17 reviews 2.7/10 WiFi
  • 174 reviews 7.6/10 Breakfast
  • 116 reviews 6.6/10 Cleanliness
  • 102 reviews 3.5/10 Amenities
  • 54 reviews 5/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.