ibis Hamburg Alster Centrum 2 stars

Customer review rating (ALL Rating) 4.3/5 2,361 reviews

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ibis Hamburg Alster Centrum - Image 1
ibis Hamburg Alster Centrum - Image 2
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Holzdamm 4-12 + 16, 20099 HAMBURG, Germany

Description

Hotel extras

  • Central location, modern rooms and a delicious breakfast buffet

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

Our accommodation(s)

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099 HAMBURG
Germany

GPS:53.556984, 10.004152

Telephone
Fax +49 40 24829999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

LE BAR

Our bar is always there for you: we serve drinks, refreshments and hot drinks around the clock every day and! With live sporting events on Sky. Please understand that some service restrictions may occur.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,361 reviews

TripAdvisor Rating  4.0/5  1,571 reviews

Excellent Address

Customer review rating 4.5/5

Travelman Solo - Confirmed reviews ALL

- Excellent location near the river and near central station - Comfortable beds - Rooms are quite spacious - Probably the best breakfast I have ever had at an Ibis hotel

Dear TravelMan, thank you for choosing ibis Hamburg Alster Centrum and taking the time to share your feedback. We are delighted to hear that you enjoyed our excellent location near the river and central station, comfortable beds, spacious rooms, and the breakfast. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back soon! Your Team ibis Hamburg Alster Centrum

Well located

Customer review rating 3.5/5

John D. Couples - Confirmed reviews ALL

Friendly personnel, cosy bed, sadly holes in the bed sheet, somewhat high price for room and breakfast

Dear Mr. D., thank you for choosing our hotel and sharing your experience. We are glad to hear that you appreciated our central location and the friendliness of our staff. Your feedback regarding the bed sheet has been duly noted for our improvement. We strive to offer competitive pricing for both rooms and breakfast. We hope to welcome you back for an enhanced stay. Your Team ibis Hamburg Alster Centrum

Really nice staff

Customer review rating 4.5/5

Betinna Friends - Confirmed reviews ALL

I have autism and I always prefer to stay at an Ibis hotel because they are very much alike. It makes it easy for me to feel comfortable and at home During this stay I only encountered a really nice and very helpful group of staff.

Dear Bettina, We are delighted to hear that you felt comfortable and at home during your stay with us. At ibis Hamburg Alster Centrum, we strive to provide a welcoming environment for all our guests. Your kind words about our staff are truly appreciated. We are glad that our team could assist you effectively. Thank you for choosing to stay with us. Warm regards, Ihr Team ibis Hamburg Alster Centrum

Good location

Customer review rating 2.5/5

Lone L. J. Friends - Confirmed reviews ALL

Staff not very friendly at check in. Otherwise ok

Dear Lone, thank you for sharing your feedback. We are pleased to hear that you found our location convenient. We are sorry to learn about your experience with our staff during check-in; this does not reflect our usual standards of service. Your comments will be shared with the team for necessary improvements. We hope you give us another chance to provide you with a more positive experience. Yours sincerely, Ihr Team ibis Hamburg Alster Centrum

business trip

Customer review rating 3.5/5

Cb Business - Confirmed reviews ALL

it would be great to respect nature and not exchange towels every day although not on the floor. Please respect what you announce.

Good Morning, thank you for sharing your feedback from your recent business trip. We appreciate your suggestion regarding towel usage and sustainability. At ibis Hamburg Alster Centrum, we strive to balance guest comfort with environmental responsibility. Rest assured, we will review our practices to ensure they align with our commitment to sustainability. Your input is valuable to us. Looking forward to welcoming you back soon. Ihr Team ibis Hamburg Alster Centrum

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Other web-users rate our hotel

  • 1,792 reviews 9.3/10 Location
  • 1,798 reviews 5.7/10 Room
  • 1,502 reviews 8.7/10 Service
  • 29 reviews 7.7/10 WiFi
  • 1,191 reviews 9/10 Breakfast
  • 684 reviews 6.8/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.