Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,874 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  3,874 reviews

TripAdvisor Rating  4.0/5  2,872 reviews

Certificate of excellence 2024

Clean home away from home close to station

TripAdvisor rating 4.0/5

stardustcross Couples - TripAdvisor review

Stayed a full week here. The rooms are kept spotless, the black out curtains are nice, towels are fluffy and big, and there was a Nespresso machine and mini-fridge. (It said complimentary drinks on the fridge but it was empty.) The hotel and room have a very clean (but not chemical or weird) scent that was pleasant. Accor website still advertises a transfer to the city center, which we found out does not exist anymore. The walk from Overamstel (or Spaklerweg, if you want to pass a McD) is easy though. There are bike rentals, but you can’t reserve so just hope enough people returned it from the night before, and you wake up the earlier before others. The capacity really needs to be improved if they’re going to say they have bike rentals in the lobby! Alternatively the front desk can offer shop names that have good bikes to rent because that’s what we ended up doing. Overall I would say this place is good if you do not plan to use the amenities I mentioned above.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that the cleanliness of our rooms and the pleasant scent throughout the hotel contributed positively to your experience at Mercure Amsterdam City. However, we regret any confusion regarding the transfer service to the city center. We understand that accurate information is crucial, and we will ensure that our communications on the Accor website are updated to reflect the current services available. Regarding the bike rental, we apologize for the inconvenience caused due to the limited availability. We are continuously working to enhance our amenities, and we appreciate your suggestion to improve this service. We are pleased to note that the proximity to the two Overamstel- and Spaklerweg- metrostations is convenient for your travels around the city. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great location

Customer review rating 5.0/5

Emma Families - Confirmed reviews ALL

Very close to metro. Short walk along the canal. Helpful staff. Great food.

Dear Emma, Thank you for such a positive review. We are delighted to learn of your appreciation for our ALL – Accor Live Limitless loyalty programme and take pride in your high regard for Mercure Amsterdam City's commitment to cleanliness and sustainable development. Our convenient location, just a short stroll along the picturesque canal to the metro, is something we are very proud of, and it is wonderful to hear that it enhanced your visit to Amsterdam. The team here is overjoyed to be recognized for their helpfulness, and we are thrilled that the culinary offerings met your expectations. Thank you once again for choosing Mercure Amsterdam City and for your recommendation. It is feedback such as yours that inspires our staff to continue providing the highest standards of service. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

All well, good for families.

Customer review rating 4.5/5

Shankar S. Families - Confirmed reviews ALL

It was a family stay for 4 days on our vacation to NL. Though not value for money, but good amenities & quiet rooms. Not far from the nearby metro station.

Dear Shankar S., Thank you for taking the time to review your stay. It is delightful to hear that our family-friendly amenities, the tranquility of our rooms, and the convenience of our location added comfort to your stay. We are committed to ensuring a serene environment and are glad our efforts resonate with our guests. We regret to hear about your experience regarding early room allocation. Our policy is to accommodate such requests when possible; however, due to operational demands, there may be instances where this cannot be guaranteed. Regarding our pricing, we strive to provide value through our modern facilities, attentive service, and strategic location. We understand your perspective on the cost compared to the facilities provided and will take your feedback into consideration as we continuously aim to balance quality and affordability for our guests. Our team at Mercure Amsterdam City takes pride in fostering a welcoming atmosphere for all our guests, and we sincerely appreciate your recommendation of our hotel for families and travelers seeking a peaceful and convenient stay in Amsterdam. We are looking forward to welcoming you again. All the best! Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent stay

Customer review rating 5.0/5

Deborah M. Friends - Confirmed reviews ALL

A comfy bed, easy location to get to

Dear Deborah, Thank you for such a positive review. It is truly rewarding to learn that your experience with us met your expectations, particularly regarding the cleanliness of our hotel and the comfortable size of your room. We also take great pride in our commitment to sustainable development, and it is heartening to know that our efforts resonate with our guests. Your high recommendation is a testament to the dedication of our team to provide a fulfilling stay. While we note that you are not a member of our ALL – Accor Live Limitless loyalty programme, we hope that the quality of your experience might inspire you to consider joining in the future. Rest assured, our team at Mercure Amsterdam City is devoted to creating memorable visits for all our guests, whether they are part of the loyalty programme or not. Once again, thank you for your kind words. We are delighted that the comfort of our beds and the convenience of our location contributed positively to your stay. It would be our pleasure to have you return on another occasion. Very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good Stay

Customer review rating 5.0/5

Laxman K. Families - Confirmed reviews ALL

Hotel stay experience is excellent. Hotel provided all facilities in side room & my family satisfied with stay.

Dear Laxman, Thank you for such a great review. Your high praise of our cleanliness and sustainability efforts is greatly valued, and we are thrilled your family found satisfaction with the in-room facilities. It's wonderful to know that our dedication to providing a comfortable and eco-friendly environment aligns with your expectations. We are also proud that you would recommend our hotel to others. Our team strives to deliver exceptional experiences for all our guests, and your endorsement serves as a testament to their efforts. We look forward to a return visit from you in the future. Best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,588 reviews 7.2/10 Location
  • 2,335 reviews 7.4/10 Room
  • 2,077 reviews 8.3/10 Service
  • 38 reviews 6.8/10 WiFi
  • 1,080 reviews 8.5/10 Breakfast
  • 1,072 reviews 6.8/10 Cleanliness
  • 481 reviews 5.2/10 Food
  • 464 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.