Novotel Brussels off Grand Place 4 stars

Customer review rating (ALL Rating) 4.2/5 2,609 reviews

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Novotel Brussels off Grand Place - Image 1
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120, rue du Marché Aux Herbes, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Tout proche de la Grand-Place et de la gare centrale

  • Chambres Famille pour 4 personnes max. Profitez de l'esprit « Novotel pour les enfants » !

  • Gourmer Bar élégant avec plat du jour

  • Delicious breakfast buffet.

  • Air-conditioned, 100% non-smoking and 24/7 reception

Our accommodation(s)

Hotel location

Novotel Brussels off Grand Place

120, rue du Marché Aux Herbes
1000 BRUSSELS
Belgium

GPS:50.846302, 4.354746

Telephone
Fax +32 2 511 77 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

GOURMETBAR

Gourmet Bar in the heart of Europe is the place to meet, relax and enjoy the moment. Whether you want to eat or just have a drink, we are pleased to welcome you anytime from sunrise to sunset.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,609 reviews

TripAdvisor Rating  4.0/5  3,503 reviews

Certificate of excellence 2024

The perfect choice at Grand Place

TripAdvisor rating 5.0/5

CleidsonMoraesRJ TripAdvisor review

Excellent hotel and well located. Friendly and attentive staff, a delicious breakfast, and comfortable rooms make this hotel the perfect choice. Our family has stayed here twice during the end-of-year holidays, and we have nothing but great memories. The atmosphere is very pleasant and all the staff are dedicated to making your stay as enjoyable as possible. Everything was perfect. It's an excellent option when visiting Brussels, located just a few minutes from the Central Station, the Grand Place, and other incredible tourist attractions.

Dear Guest, Thank you for this great review. Your commendations regarding our prime location, just a short walk from the Grand-Place, fill us with pride. It's heartening to know our efforts to provide top-notch service have not gone unnoticed. Our team is also thrilled that our breakfast offerings have contributed to the start of your days on a delightful note. We always strive to ensure a variety of fresh, delicious options for our guests. We are especially grateful for your recognition of the comfort of our rooms and the overall pleasant atmosphere at Novotel Brussels Off Grand Place. Catering to the needs of families is a priority for us, and it's wonderful to learn that yours has consistently enjoyed your experiences with us. Lastly, we are glad the proximity to Central Station and nearby tourist attractions added convenience and enjoyment to your stay. We're committed to maintaining the high standards you've experienced and look forward to welcoming you back. Jurgen Van der Haegen, General Manager

Well located

Customer review rating 2.5/5

Kaye Couples - Confirmed reviews ALL

A somewhat tired hotel, very mediocre but in a good location. Staff were pleasant but not exceptional.

Dear Kaye, We would like to thank you for this review about your recent experience in our hotel. We are pleased to know that you appreciate our loyalty programme and found our location to be advantageous, situated in the heart of Brussels, mere steps from the Grand-Place. We regret to hear of the issues encountered with the bathroom plugs and acknowledge that this is not the standard we aim to uphold. Additionally, the points you raised about the room maintenance have been noted with care. While we ensure daily housekeeping, we understand that the condition of the room plays a pivotal role in guest satisfaction. We will continue to strive for excellence in every aspect of our guest experience. It is heartening to learn that our efforts in sustainable development resonate with you, as we endeavor to balance guest comfort with environmental responsibility. Please rest assured that we continuously work to improve our services and the overall experience of our guests. Jurgen Van der Haegen, General Manager

The Place to Be

TripAdvisor rating 5.0/5

Camille S TripAdvisor review

The location is perfect, near everything and many restaurant options. Right next to the Smurf store, this busy hotel gets it right. Nice rooms, (ours had a view) and a terrific breakfast. The bathroom was modern and the towels and bedding were up market. Terry robes, too. If I return to Brussels, I'll return.

Dear Camille, Thank you for such a positive review. We are delighted that our central location provided you with the convenience you needed to explore the city and its numerous dining options. It brings us great pleasure to know that the room, along with its view, met your expectations and contributed to a pleasant stay. Our team takes pride in offering a comfortable and well-appointed environment, and it's heartening to hear your appreciation for the modern bathroom, upscale towels, bedding, and the terry robes provided. The breakfast at Novotel Brussels Off Grand Place is indeed a highlight, and we're glad that you enjoyed the extensive selection available. Our aim is always to provide an exceptional start to the day for our guests. Thank you once again for choosing our hotel for your stay in Brussels, and for your positive remarks. It is feedback like yours that motivates us to continue delivering a high level of service to our valued guests. It would be our pleasure to have you return on another occasion. Very best wishes, Jurgen Van der Haegen, General Manager

Well located, kind staff, clean

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Excellent service and experience like always.

Dear Guest, Thank you for this great review. We are thrilled to hear that our location provided the ideal base for your visit to Brussels and that our team's dedication made a lasting impression on you. Our commitment to maintaining a clean environment is something we take great pride in, so your recognition of our cleanliness standards is particularly gratifying. It is always encouraging to hear from guests who have had an excellent service experience with us, as we strive to create memorable stays. Rest assured that the entire team at Novotel Brussels Off Grand Place is dedicated to ensuring our guests feel well-cared for throughout their visit. We look forward to the pleasure of welcoming you back in the future, ensuring another stay that reflects the high standards you have come to expect from us. We look forward to welcoming you back soon. Kind regards, Jurgen Van der Haegen, General Manager

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Okay

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is truly rewarding to learn of your high satisfaction with our hotel's cleanliness, a testament to our team's dedication to maintaining Novotel Brussels Off Grand Place's standards. While we notice your neutral stance on our loyalty program and sustainability initiatives, we are continuously working on enhancing our services and appreciate your input as it helps us to improve. Your willingness to recommend us is highly encouraging, and we thank you for your positive rating. This kind of feedback motivates us to continue providing exceptional experiences to all our guests. The entire team looks forward to welcoming you back. Kindest regards, Jurgen Van der Haegen, General Manager

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.