Novotel Maastricht 4 stars

Customer review rating (ALL Rating) 4.2/5 1,417 reviews

Best price
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Sibemaweg 10, 6227 AH MAASTRICHT, Netherlands

Description

Hotel extras

  • The hotel is easy reachable by car or public transfer. Central Station is 10 minutes away.

  • Delicious breakfast, bar, restaurant and playground for kids

  • Air-conditioned, 100% non-smoking and 24/7 reception

  • Discover all the playing options we have for kids! Ask our Front Desk for more information.

Our accommodation(s)

Hotel location

Novotel Maastricht

Sibemaweg 10
6227 AH MAASTRICHT
Netherlands

GPS:50.84499, 5.718246

Telephone
Fax +31 43 361 6044

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

WINNERS

Here, you choose where, when and what you want to eat and how much you want to eat. On the menu: healthy balanced dishes, vegetarian options, traditional fare. To sum up, a wide choice for all tastes and all appetites.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,417 reviews

TripAdvisor Rating  4.0/5  1,264 reviews

Certificate of excellence 2024

Customer review rating 0.5/5

Hussam Business - Confirmed reviews ALL

My experience was very bad this time , I am not going to stay again in this hotel

Dear Guest, Thank you for taking the time to share your feedback. We are truly saddened to learn that your experience at our hotel did not reflect the high standards we strive to uphold. It is disappointing to hear that as a valued Platinum member of ALL – Accor Live Limitless, your stay was marred by issues that should have been addressed promptly. While we take pride in our hotel's features, such as the recent updates to our mattresses and the diligent efforts of our team to ensure clean, air-conditioned rooms, we regret that we fell short during your visit. We also understand the importance of a peaceful room, and typically, our garden view rooms and those on the upper floors are recommended for those seeking a quieter environment. It is disconcerting to hear about the presence of mosquitoes in your room, which is certainly not indicative of the standards we aim to maintain. Our mission is to provide a warm and hospitable environment for all our guests, especially those who have shown us loyalty through their membership. Your feedback has been noted with great concern, and while we cannot change the past, we are committed to doing our utmost to ensure our guests' comfort and satisfaction. It is our hope that you will consider allowing us the opportunity to better serve you in the future. We hope we can welcome you back in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

Smart TV

Customer review rating 4.0/5

Phil Couples - Confirmed reviews ALL

Upgrade toa smart tv so customers can watch their own content

Dear Phil, Thank you for taking the time to review your stay. We are delighted to learn that you hold our ALL – Accor Live Limitless loyalty programme in high regard, and your satisfaction with our hotel's cleanliness and sustainable development initiatives is truly encouraging for us. Your high recommendation of our loyalty programme is greatly valued. However, we regret to hear your concerns regarding the absence of a smart TV in the rooms. While our current offerings include flatscreen TVs with satellite channels, we understand the growing preference for personal content streaming and are considering future enhancements to our in-room entertainment options. Rest assured, we always strive to align our amenities with our guests' expectations. Once again, thank you for choosing Novotel Maastricht, and we look forward to welcoming you back to experience our continuous commitment to guest satisfaction and service excellence. We are looking forward to welcoming you again. All the best! Team Novotel Maastricht Tel +3… fr…

Good stay

TripAdvisor rating 4.0/5

Velvon A Couples - TripAdvisor review

Stayed for 2 nights. Reception staff is helpful and welcoming. Room was good and comfortable bed. Window opens full (this was an advantage for us) and a fan was provided on request. Clean room and bathroom. Size of the room and bathroom is decent. Bathroom and toilet are separate. Jay Jay at restaurant is super amazing and loved his service. Hotel is slightly away from the city centre (about 1.5kms) and nothing around the hotel. Enjoyed our stay.

Dear Guest, Thank you for reviewing your recent experience. We are delighted to hear that our reception staff made a good impression with their helpful and welcoming demeanor, and it's wonderful to know that the comfort of your room and bed contributed positively to your experience with us. While we are pleased that you enjoyed the option to fully open the window and the additional fan provided, we regret to hear that our location did not fully meet your expectations. Novotel Maastricht is indeed a short distance from the city center and we hope this allowed you a pleasant opportunity to explore the surrounding areas. We also take pride in the cleanliness of our accommodations, ensuring that every guest has a tidy and well-maintained space throughout their stay. It is particularly gratifying to learn that Jay Jay's service at our restaurant left a lasting positive impact on your dining experience. We strive to offer exceptional service and it seems we have succeeded on this occasion. Although our hotel is set a bit away from the hustle and bustle, we trust that the tranquility of our location contributed to an overall enjoyable stay. We hope to welcome you back. All the best. Team Novotel Maastricht Tel +31 43 361 1811 frontoffice@novotelmaastricht.com

Good room.

Customer review rating 3.5/5

Roberto F. Business - Confirmed reviews ALL

The room was good and clean. The breakfast was ok. The only negative aspect was the smelling in the corridor and the stairs (I always take the stairs).

Dear Roberto, Thank you for taking the time to review your stay. It is heartening to know that you found the room to be good and appreciated the cleanliness. We take pride in providing well-maintained accommodations for our guests. We regret, however, to hear about your experience with the odor in the corridor and stairs. Please rest assured that we strive to maintain the highest standards of comfort and hygiene throughout all areas of our hotel, and we will look into addressing the issue you've reported. While we are glad that the breakfast was satisfactory, we understand that there's always room for improvement and will consider your feedback for future enhancements. We are looking forward to welcoming you again. All the best! Team Novotel Maastricht Tel +3… fr…

Bed bugs

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

We had a room with bed bugs and this was very unpleasant. The rest of stay was oke.

Dear Guest, Thank you for taking the time to share your feedback. We are pleased to know you are a member of our ALL – Accor Live Limitless loyalty programme and we thank you for your continued trust in our brand. However, we are genuinely concerned to hear about your discomfort due to the presence of bedbugs. Please be assured that we maintain rigorous standards of cleanliness and care deeply about the well-being of our guests. While we do not have a recurring issue of this nature, we will certainly look into your comments with the utmost attention. Regarding the speed of our internet connection, we regret to hear that it did not meet your expectations. We strive to provide reliable services and will review this feedback with our team to ensure our guests can remain well-connected during their stay. In reference to our sustainable development initiatives, while you have not provided specific feedback, we are committed to continuous improvement in our eco-friendly practices and appreciate any future suggestions you may have. We hope we can welcome you back in the future. Kind regards, Team Novotel Maastricht Tel +3… fr…

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Other web-users rate our hotel

  • 481 reviews 8/10 Location
  • 1,042 reviews 6.3/10 Room
  • 1,010 reviews 8.3/10 Service
  • 10 reviews 6.4/10 WiFi
  • 676 reviews 8/10 Breakfast
  • 394 reviews 6.9/10 Cleanliness
  • 317 reviews 4.6/10 Food
  • 263 reviews 3.3/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.