Swissôtel Al Maqam Makkah 5 stars

Customer review rating (ALL Rating) 4.4/5 3,004 reviews

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Swissôtel Al Maqam Makkah - Image 1
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King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955, 21955 Al Maqam, Saudi Arabia

Description

Hotel extras

  • Panoramic Kaaba and haram views

  • Exclusive direct access to haram

  • Connected to the clock towers complex, Makkah's biggest shopping mall

  • Located 100m steps away from Grand Mosque

  • Family friendly accommodation with special treats for our young guests

Our accommodation(s)

Hotel location

Swissôtel Al Maqam Makkah

King Abdul Aziz Endowment, Tower F Ibrahim Al Khaleel St, 21955
21955 Al Maqam
Saudi Arabia

GPS:21.429729, 39.828369

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • 100% Non Smoking Property
  • Room service

Al Khairat Restaurant

Enjoy a wide variety of international and oriental dishes in a unique atmosphere at Al Khairat Restaurant and spend unforgettable times with family and friends at unforgettable gatherings.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,004 reviews

TripAdvisor Rating  4.5/5  3,390 reviews

Exceptional Stay

TripAdvisor rating 5.0/5

Traveler04293294537 TripAdvisor review

Unbeatable! As part of the Abraj Al Bait complex, the Swissotel Makkah is directly connected to the Masjid al-Haram. This provided incredible convenience for performing Umrah. The Junior Suite at the Swissotel Makkah was spacious. The contemporary design offered a comfortable and relaxing atmosphere after a long day spent at the mosque. Their service embodied the perfect blend of Swiss efficiency and warm Arabian hospitality. I highly recommend this hotel to anyone seeking a comfortable and convenient base for their Umrah.

Swissotel review

TripAdvisor rating 5.0/5

trustworthy86 Families - TripAdvisor review

We enjoyed staying at the hotel -room 533. We enjoyed breakfast , housekeeping service but only thing was missing was fitness center. Also, all lifts don’t lead to reception from upper floors and have greater waiting time. Mamal -your service was great.

Wow great service ,great capuccion and cake mmmm

TripAdvisor rating 5.0/5

Nesar R TripAdvisor review

Shaqat ,P8 level coffee /area great service -was very welcoming and provided great service with a smile -this man should be promoted and in charge -he’s from Egypt (Friday 13:25 hours ) regards customer UK -five star service fantastic-you should stay and visit here

Dear Nesar, thank you for your positive feedback towards coffee service We will surely share your positive feedback with Mr. Shaqat We are more than glad that you had a Swiss Vitality experience. We are waiting for your next visit.

One of the worse hotel experience - Unprofessional staff - Breakfast: Disappointing - Location: Not very closed

TripAdvisor rating 1.0/5

Mudasar I TripAdvisor review

I encountered a significant lack of professionalism from the reservation staff. I secured a booking at the hotel via the ACC website, providing my credit card information as required. Regrettably, I was informed via email just one day prior to my travel date that my reservation had been canceled. Despite multiple attempts to resolve the issue through telephone conversations with the reservation department, I found the staff to be unhelpful and inflexible. They insisted that I rebook the hotel at a higher rate. Furthermore, their refusal to connect me with a supervisor, coupled with misleading statements regarding the supervisor's availability, was highly unprofessional and unacceptable. The quality of the food provided during my stay was disappointing, with many items appearing to be less than fresh and emitting an unpleasant odor. This was notably the case with the watermelon, which is typically a staple of freshness. In comparison to other hotels where a variety of fresh fruit options are readily available, such as peeled oranges, grapes, and grapefruit, the selection here was limited. Throughout my three-day stay, the only fruits offered were watermelon and a mix of canned fruits. It seemed as though the hotel was operating on a restricted budget. While I understand the need for cost-saving measures, this would have been more acceptable had the room rates reflected the economical approach to dining.

Dear guest, Regarding your concerns towards menu options and quality to improve. Also, we do really appreciate your feedback regarding our location. For reservation cancelation and staff service concerns, let us assure that your situation is far from our usual high standards and we would like to have an opportunity to investigate this further, we’ve forwarded your feedback to the concerned department to be taken care of. We promise you a revitalizing escape full of peace of mind on your next visit.

Highly recommended

TripAdvisor rating 5.0/5

Ahmed S TripAdvisor review

Very good view of the kaaba. 🕋 It was a good experience with nice staff and support floor managers. Will recommend for anyone who travels here for long or short stays. 2630 room number, this floor has good view specifically. Swissotel makkah

Dear Guest, Thank you for your awesome feedback about view and staff service. Thrilled that we were able to provide you with a revitalizing escape through our Swiss Services. Can’t wait to serve you again soon.

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Other web-users rate our hotel

  • 4,055 reviews 9.3/10 Location
  • 4,496 reviews 7.7/10 Room
  • 11,962 reviews 9.4/10 Service
  • 95 reviews 5.3/10 WiFi
  • 1,931 reviews 8.3/10 Cleanliness
  • 1,704 reviews 9.2/10 Food
  • 1,625 reviews 9.4/10 Breakfast
  • 10 reviews 10/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.