Pullman Sydney Airport 5 stars

Customer review rating (ALL Rating) 4.5/5 4,724 reviews

Best price
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Pullman Sydney Airport - Image 1
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191 O Riordan Street, 2020 MASCOT, Australia

Description

Hotel extras

  • Event space to cater from 10 to 200 with built in AV we cater for all your event needs.

  • Executive Lounge to unwind and 24-hour fitness centre to regenerate and re-energise.

  • Mobius Bar & Grill is a dining adventure of local seasonal food, wines & craft beers.

  • ALLSAFE certification, 24-hour reception, complimentary Wi-Fi, parking plus valet parking.

  • Sydney's iconic Harbour and Circular Quay precinct are located an easy 20 minute train ride.

Our accommodation(s)

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Hotel location

Pullman Sydney Airport

191 O Riordan Street
2020 MASCOT
Australia

GPS:-33.927553, 151.186823

Telephone
Fax +61 2 9693 2598

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MOBIUS BAR AND GRILL

At Mobius we think global and cook local, using regionally produced ingredients. Breakfast includes fresh artisanal products with dinner featuring a vibrant collection of modern Australian cuisines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,724 reviews

TripAdvisor Rating  4.5/5  1,190 reviews

Certificate of excellence 2024

Ok not great

TripAdvisor rating 3.0/5

Suzan111 Couples - TripAdvisor review

The good: hotel 5-10 mins walking distance from mascot train station, our room was generally quiet, comfy bed, good blackout curtains, nice rain/normal shower, good rate for executive club room, one staff member-Jen-gave outstanding level of service The bad: executive club room offers lounge access, the location of the lounge is tucked away and not clearly advised, the lounge was dirty, the lounge drinks served in the restaurant were poor in that any spirits were so weak you couldn't taste, some of the staff members were inattentive, peloton bikes in gym were not maintained and didn't work, couldn't get anyone on phone to help with them, was handed dirty plates in restaurant. Overall ok with room for improvement I would stay again if they addressed the shortfalls as location great for airport and free shuttle

Staff at front desk could work on their welcoming skills

Customer review rating 0.5/5

Russell Couples - Confirmed reviews ALL

I had just had surgery, knew I would be arriving early morning from overseas so booked a room from 8am. My flight was early so got there an hour and a half before this. Was really disappointed that NO effort was made to help me. Understood they were full and no room was ready but staff were belligerent, rude and unhelpful. So I sat in pain for an hour and a half in their restaurant, unable to eat as I felt unwell from the flight. Just some kind words and understanding would have been nice. Really surprised as have stayed at Pullman at other locations and staff have bent over backwards to help, but not at the airport Sydney.

Exceptional in every way.

Customer review rating 5.0/5

Lesley G. Solo - Confirmed reviews ALL

Professional reception staff, courteous and informative. Excellent room - very clean. Fabulous executive food and drinks at bar. Breakfast great and maître d on the ball.

Dear Lesley G., We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dylan Brodeirck Assistant Manager

ok

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

There was a cockroach in my shower, and i was just advising the manager to let them know but he didn't seem to care. Incorrect credit card charged at check out - If we are made to fill out a form from our employer, maybe make it so that it is easy to see on your system so the correct card gets charged out? Could be more variety on dinner menu. Breakfast buffet is good at 6am, seems to be quite cold at 7am.

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future. Sincerely, Cristina Bolanos Front Office Manager

Usually enjoy the Pullman

Customer review rating 2.0/5

Will C. Business - Confirmed reviews ALL

I usually stay at The Pullman when in Sydney. Normally get a great night's sleep, but my last visit was hindered by a lamp that kept turning on throughout the night. Continually woken up thinking it was morning and eventually had to pull the thing out of the wall. Also happened to another colleague the same night.

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Pullman Sydney Airport. I am sorry that on this occasion your experience did not meet expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to identify the cause of the issues you experienced in order to prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that we have the opportunity to better serve you in the future. Sincerely, Cristina Bolanos Front Office Manager

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Other web-users rate our hotel

  • 1,184 reviews 8.9/10 Location
  • 2,342 reviews 8.3/10 Room
  • 2,724 reviews 8.3/10 Service
  • 63 reviews 6/10 WiFi
  • 1,032 reviews 6.5/10 Food
  • 886 reviews 8.1/10 Comfort
  • 699 reviews 7.7/10 Cleanliness
  • 563 reviews 9/10 Vibe

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