Sofitel Singapore Sentosa Resort & Spa 5 stars

Customer review rating (ALL Rating) 4.0/5 4,409 reviews

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Description

Hotel extras

  • Tranquil sanctuary amidst lush greenery and panoramic sea views

  • Culinary delights bound to tempt the appetite and tease the palate

Our accommodation(s)

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Hotel location

Sofitel Singapore Sentosa Resort & Spa

2 Bukit Manis Road, Sentosa
099891 SINGAPORE
Singapore

GPS:1.24517, 103.827905

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  4,409 reviews

TripAdvisor Rating  4.5/5  6,762 reviews

Certificate of excellence 2023

Sofitel Sentosa experience was good everything was good and smooth

TripAdvisor rating 5.0/5

nagdasagar TripAdvisor review

I had wonderful experience overall by housekeeping, restaurants, bar and also swimming area. I would like to acknowledge few people in the main restaurant Maga the Indian chef and Ma Qing the server made sure we kept comfortable and understood our customized order well and served tasty and yummy Indian food in Singapore. We also enjoyed the pizza and Pasta at cliff Italian restaurant. Anthony in the bar was also good. Overall nice experience, I also got upgrade on my gold status and late checkout upto 3 pm for being gold member. Just i felt at front desk they are little understaffed. Need to check properly on staffing. Spa is too far needs to be in resort premise

3 star quality for 5 star prices

TripAdvisor rating 1.0/5

rup01 TripAdvisor review

This hotel has gone down hill beyond belief. Before Covid it was a real gem but now it barely qualifies as a 3 star hotel. The wear and tear is visible everywhere but the level of service is so low now, and noone seems to care in the slightest. We came last weekend and booked the Spa for my wife for mothers day - and even with our lowered expectations the whole experience was such a disappointment The service at the spa was awful, the food was awful, the environment has gone down hill so much - everything is tattered and broken or mouldy. Worst of all as we are both Accor members and as we have stayed with here many times we wrote in to share our feedback and then never heard a squeak back. I guess we can only assume there is no management and the place is about to be sold off or redeveloped so everyone is checked out - why else would they let it be so bad?

Our stay at Sofitel Sentosa

TripAdvisor rating 5.0/5

Road48737127270 TripAdvisor review

Our 3-night stay was made more memorable by the attentive & friendly hotel staff as well as the staff in the 2 restaurents - Peter, Kim Huat & the Executive sous chef in Kwee Zeen , & Mani, Emma & Alson Li in the Cliff . Our room in the tranquility wing lived up to its name. It was really tranquil. Can't wait to return......M. Koh.

Bonjour Road48737127270, Thank you for sharing your experience about your recent stay at Sofitel Singapore Sentosa Resort & Spa. We are pleased to hear that our Ambassadors contributed to making your stay memorable. We are also glad that your room provided the serene environment you were seeking. We look forward to welcoming you back for another Magnifique experience. Warm regards, Benny Wong Rooms Division Manager

Bad experience with checking in

Customer review rating 2.0/5

Mark Families - Confirmed reviews ALL

The hotel was clearly overwhelmed by the amount of guests. It took them 1.5 hours to check me in (only after I went to enquire). Failed to contact me as promised when room was ready. Gave me a room with 2 single beds when I had booked a room with a king bed.

Dear Mark Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wong Rooms Division Manager

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

I understand that the hotel was running full the last few days before but people were kept waiting for hours before they are assigned a room. The queue to the front desk was almost 10 people deep. The front desk was not able to provide an estimated time on when the room will be ready, which then doesn’t allow those affected to plan what to do next. Instead of offering the usual welcome drinks to be redeemed at le bar, we were given 2 bottles of Dilmar tea. Seriously?!! Then walking to our room, we saw areas that were so very, very dirty! It’s unbelievable how badly the cleaning crew is doing its job.

Dear Poh Gek N., Thank you for taking the time to tell us about your experience at the Sofitel Singapore Sentosa Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benny Wong Rooms Division Manager

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Other web-users rate our hotel

  • 844 reviews 8.3/10 Location
  • 2,240 reviews 6.6/10 Room
  • 2,846 reviews 7.2/10 Service
  • 33 reviews 6.8/10 WiFi
  • 1,053 reviews 6.8/10 Food
  • 975 reviews 7.2/10 Vibe
  • 739 reviews 5.1/10 Cleanliness
  • 614 reviews 7.8/10 Breakfast

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